BPO stands for business process outsourcing and it's a process of outsourcing your operational needs like customer support, data entry or marketing to a third party. As the wages in the developed countries (i.e., USA, UK) continue to rise high,
BPO industry in the Philippines is thriving on a daily basis. You can measure this by analyzing the fact that 7.5 of the Philippines GPD is comprised of outsourcing. It's a win-win situation for everyone and is bound to grow
Business Process Outsourcing (BPO) is the process of outsourcing your business operations to a third party. Business owners are always looking for opportunities to reduce the cost of their operations, and BPO gives them an opportunity to help achieve their
Business Process Outsourcing (BPO) helps a business reduce its operational costs by delegating tasks to a third party. For example, instead of having a full-time in-house customer support team, you outsource it to individuals with the relevant expertise. This is
Malaysia is becoming a leading choice for Business Process Outsourcing (BPO) as entrepreneurs are gradually shifting their operations to the regions that are cost-effective. In 2024, the average pay rate for a skilled worker in the USA is $28 per
Call centers play a vital role in bridging the gap between customers and brands alike. The larger the call center, the more impact it has on the business operations. In this blog, we will explore the largest call center companies
Offshore outsourcing is when businesses join hands with third-party vendors based outside their home country. Such companies can help you market your product/service at lower costs than an in-house team. For example, you can hire a customer support agent from
Since outsourcing has different categories, we decided to divide it into different sections and cover all the interesting facts about outsourcing under it. All of these stats show that there is a huge demand for outsourcing, and it's increasing every
As the president of a leading outsourcing company, I have dealt with numerous contracts over a period of 10 years. From my experience, mishandling your onboarding contracts can subject you to many legal consequences and may also put your business
When it comes to the affordability of call centers, there’s no better solution than to outsource to a country with lesser wages. Compare the following rates: Cost of hiring a virtual assistant in the USA: $100,742 per annum Cost of
You're about to discover the crème de la crème of tech support outsourcing companies. These industry leaders are not just solving problems; they're elevating businesses to new heights. Ready to revolutionize your tech support? Dive into our list of the
According to ServiceBell, telemarketing has a close rate of 20%. The companies often make their marketing plan by taking outbound calls as a part of their larger marketing plan. Moreover, most of the companies consider outsourcing telemarketing given the task
Running a business takes more than just passion. It requires something extra that sets you apart from your competition. A sustainable business is one that takes measures not only in the present but also keeping in mind the future. You
Having call center operations in the Philippines is the next big thing in 2024. Entrepreneurs seek to reduce costs while not compromising efficiency. The country has about 700 call centers with 1.3 million customer support agents ready to pick up
The impact of globalization has made businesses reach more clients globally. You think of a business idea, launch a website, list your product/service, and it has the potential to reach globally. It isn’t just limited to technology, but has gone
Having customer service in place means better support for the company’s clients. It varies from one business to another, and different factors help develop the ideal customer acquisition strategy. If one system works for you, doesn’t mean that the same
Simply put, offshore outsourcing is the process of outsourcing your core business activities or projects to other countries, hence the name offshore outsourcing. From small medium businesses to large enterprises, all companies take advantage of offshoring because it helps them
Fun Fact: An estimated 90% of companies choose to outsource their IT services. Think of them as an extension of your existing team, but one that’s available around the clock. If your in-house employee needs help with installation or their
Simply put, help desk outsourcing lies at the heart of your customer support operations. If operations are slow, with extended wait times, help desk outsourcing would make sense to implement. If you hire a help desk support agent, it would
With labor wages continuing to get high in the developed countries, outsourcing is expected to achieve a market volume of 0.49 trillion dollars by 2029. You can measure the intensity of the market that by the end of 2023, HiredSupport
Imagine you're at the helm of a business. Your customer base is growing, and so are the demands on your time. You realize it’s time to outsource your customer service, but where do you start, and what will it cost?
With almost 3,723 businesses, Florida alone almost contributes $4 billion in the telemarketing and call center industry. This figure is a huge number, and it shows the amount of call centers and agents available within Florida. If you are a
Ever since humans existed on the earth, communication has been the center of our social life. It helps us to express our emotions, thoughts, and feelings for each other. There are hundreds of languages, thousands of accents, and millions of
Consumer Service covers all the industries that directly serve the customers or consumers. In fact, consumer services is an umbrella with a lot of sub-categories that include retail, BPO, customer service, ecommerce and much more! So, instead of listing companies
It’s estimated that data entry outsourcing services would see a surge in market size. Its growth is expected to reach a CAGR of 6.01% between 2022 and 2027. More and more businesses are choosing to outsource redundant tasks to third-party
Data annotation is the process of refining the data using labeling or transcribing methodology. It trains the AI models for the specific outcomes you want or predict. While it's perfectly okay to build AI models with your in-house teams, however,
Outsourcing your live chat support is the best way to reduce costs. In fact, my estimations show that if you are operating in the US., you will save 81.65% by outsourcing your support to the HiredSupport. Furthermore, such companies have
Business Process Outsourcing (BPO) helps you differentiate from your competitors. Essentially, it means delegating tasks to third-party vendors for the purpose of saving costs. This process isn't restricted to just startups; enterprises also take advantage of this feat. If your
Call and contact centres are used interchangeably, given that both exist to address customers' complaints and achieve customer success. This confusion often gets triggered in the decision making phase to either to hire a call center or a contact center
Outsourcing your live chat support is the best way to reduce costs. In fact, my estimations show that if you are operating in the US., you will save 81.65% by outsourcing your support to HiredSupport. Further, these companies have years
When businesses focus on operations, they are always looking forward to optimizing the costs of every single element. That’s totally logical, because essentially everything at the company revolves around the money-invested and its ROI (return on investment). And when it
Artificial intelligence call center is a method to answer customers’ complaints with the help of generative (LLM) models (such as ChatGPT or Gemini). We are living in the age of artificial intelligence. It swept across all the industries, reshaped the
As a leading helpdesk outsourcing company, we’ve tested loads of help desk software and compiled this list based on what we’ve learned. Recently, I had conversations with my co-workers, customer support representatives, and managers to understand which software they prefer
Is customer service something that your business struggles with? You aren’t alone. The 2022 Global Consumer Trends report revealed that 62% of consumers worldwide believe companies should show more concern for them, while 63% feel that businesses need to actively
Having trouble outsourcing your customer support operations? Let your trouble be ours! As your business expands, customer support and live chat becomes integral part of your operations. Keeping your clients satisfied around the clock becomes more important than acquiring new
What is a Virtual Customer Service Representative A virtual customer service representative is an agent that helps the businesses by solving all the questions asked by the customers remotely. They mostly use email, online chats, phone calls or any other
FAQs (Frequently Asked Questions) are a self-help type of customer support. They answers the most repetitive questions a customer may ask, and users may navigate through this section to get the answers for their queries. Let me explain what I
As companies increasingly switch towards chatbots and automated customer support, you might think customers don’t call business all that much. Spoiler alert: They do. According to Zendesk CX trends report, people still use phones to resolve their issues with companies.
When you think about outsourcing customer service, it's like finding the right partner for a crucial part of your business. It's about balancing the scales – getting the most out of what you pay while making sure your customers are
Want to make your customers come back for more? Better service? High-quality products? Amazing marketing? You can do all 3, but if your business offers a bad customer experience, you’ll lose out on a lot of customers. Imagine you're on
Ever wondered why some Shopify stores seem to have it all together? Their secret weapon isn't just great products but AMAZING customer service. Imagine if every customer felt heard, understood, and valued. Keeping up with emails, chats, and calls feels
How do you skyrocket your business to new levels of success? It's all about smart moves, like outsourcing customer support to the right call center. But how do you choose the right call center outsourcing company? Don’t worry. Here’s our
BPO (business process outsourcing) customer support is an act of outsourcing your customer support needs to a third-party instead of hiring an in-house team. When it comes to executing a task (i.e, marketing, sales, support), a business owner has two
“satisfied customers are walking advertisements”, said James Cash Penney. According to Microsoft, 81% of businesses are competing primarily based on customer experience (CX). That’s because customers have a lot of options today – they won’t hesitate to opt for your competitor if
Customer service outsourcing helps business owners to save the labor cost and increase the efficiency in the processes. In fact, many companies now tries to maintain a balance between their outsourcing and in-house teams. In fact, at HiredSupport, I have
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