Best Customer Service Outsourcing Companies for Your E-commerce Store

Customer service is key to maintaining customer satisfaction and loyalty in the e-commerce sector. 

As your business’s online presence grows, so do the customer expectations, and hiring more in-house support agents means more expenses. The solution is simple: outsource your online store’s customer service operations to providers starting from just $7/hr. 

Before we list the top 10 companies you can outsource your customer service operations to, let’s develop a methodology to help e-commerce store owners make wise decisions. 

Our Methodology to Rank Best Customer Service Outsourcing Companies for E-commerce Store

To list the top 10 customer service companies for e-commerce stores, we analyzed the following factors:

• Quality of service
• Number of clients
• What people say about it on different platforms (Quora, Reddit)
• Recurring clients of the company
• Case studies of their clients
• Price
• Number of years a company has been handling e-commerce clients
• Affordability
• Language Proficiency

Most of these factors are qualitative. Our team scaled them on a rating that ranged from 1-10, and then the cumulative score of each company was calculated. The company with the highest score is ideal for e-commerce store owners looking to outsource their customer service operations. 

1. HiredSupport

HiredSupport is one of the top customer service outsourcing companies for e-commerce stores, having expertise in dealing with e-commerce stores. This outsourcing company deals with clients across the globe, highlighting its proficiency in language skills. 

Clutch Rating: 4.9/5 stars.

What services does HiredSupport offer?

Here are some services that HiredSupport offers:

• E-commerce Support
• Data Processing
• Live Chat Support
• Email Support
• Helpdesk and Ticket Support
• Outsourced Customer Support
• Amazon Store Support
• Data Entry
• Lead Generation
• SaaS Support
• Shopify Store Support
• Transcription
• Virtual Assistants
• Voice Support

They are a reliable outsourcing agency that can help you scale your operations while remaining budget-friendly. 

HiredSupport offers a free trial to businesses without any strings attached. Think of it as a test drive before taking home your new car. 

What You Need to Remember

24/7 Support: HiredSupport offers 24/7 support to businesses, from startups to enterprises. Their agents would be answering calls whether it’s Christmas or Thanksgiving. 

Secure: HiredSupport holds client confidentiality higher than others in the industry. The communication takes place through encrypted channels.  

Reliable: HiredSupport is a reliable partner for e-commerce stores, highlighted in its Clutch rating. 

Pricing: HiredSupport’s customer service pricing starts at just $7/hr, which is the most affordable option on our list. 

2. JindalX 

JindalX has offices in India and the USA. The company has been serving clients from all over the world for more than 20 years now. This company leverages technology in customer support allowing business owners to make informed decisions. 

Glassdoor Rating: 4.2/5 stars.

What Services Does JindalX Offer?

Here are some services that JindalX offers:

• Customer Service
• Technical Support
• Customer Acquisition & Retention
• Digital Solutions
• Data Analytics & BI

What You Need to Remember

Diversity: JindalX has served various industries ranging from e-commerce to the healthcare sector. 

Tech Savvy: JindalX works internally with different applications such as V-Verify and Vconligo. They can also integrate applications across the client’s multiple locations. 

Pricing: JindalX doesn’t disclose its pricing on the website. You would have to contact their support team for more information.  

3. ExpertCallers

ExpertCallers has offices in Princeton, New Jersey. The company was established in 2002 and has been dealing with clients from different niches for more than 20 years. This customer service outsourcing company is ISO / IEC 27001 certified.

Glassdoor Rating: 3.5/5 stars, making it a less reliable option on our list. 

What Services Does ExpertCallers Offer?

Here are some services that ExpertCallers offers:

• Telemarketing Services
• Cold Calling Services
• Email Support Services
• Chat Support Services
• Customer Support Services

What You Need to Remember

24/7 Support: ExpertCallers offers e-commerce businesses the support they need to be successful throughout the year. They have over 300 support agents ready to assist you. 

Quality Monitoring: ExpertCallers creates friendly and personalized customer experiences by meeting quality standards and improving retention rates. 

Pricing: ExpertCallers hasn’t disclosed its pricing strategy.

4. Salesupply

Salesupply was established in 2008 and has been dealing with clients from all over the world for more than 15 years. This customer service outsourcing company has offices in the UK, USA and Europe. 

The company stands at fourth among the list of best customer service outsourcing companies for e-commerce stores.

Glassdoor Rating: 3.5/5 stars, making it a less reliable option on our list. 

What services does Salesupply offer?

Here are some services that Salesupply offers:

• E-commerce Call Center
• Logistic Fulfillment
• Cross-Border E-Commerce
• Customer Service
• D2C Enablement

What You Need to Remember

Warehouse Management System Connection: Salesupply enables e-commerce businesses from anywhere to compete locally. It streamlines the process for the ease of online stores. 

International e-commerce Business Accelerator: Salesupply provides e-commerce stores with fast, efficient, and reliable solutions such as offering fulfillment services. 

Pricing: Salesupply doesn’t disclose its pricing on the website, you would have to get in touch with their sales department for more information. 

5. Remote Employee

Remote Employee has its headquarters in Chicago. This customer service outsourcing company has an overall experience of 50 years, making it an expert in helping businesses scale their operations. 

The company isn’t registered on Glassdoor, making it an unreliable option for businesses outsourcing e-commerce customer service operations. 

What services does Remote Employee offer?

Here are some services that Remote Employee offers:

• e-commerce Customer Service
• Back Office Support Services
• Data Entry Services
• Technical Support

What You Need to Remember

Extensive Talent Pool: Remote Employee has a broad network of talent for businesses to choose from. This gives the business owner complete control over who they want to work with. 

Pricing: Remote Employee doesn’t disclose its pricing on the website; you would have to contact their sales department for more information. 

6. Simply Contact

Simply Contact has its headquarters in Dnipro, Ukraine. This e-commerce outsourcing company offers multi-lingual and multichannel support to businesses. They have worked with clients such as WizzAir, Metro Cash & Carry, and Bolt. 

The company stands at sixth among the list of best customer service outsourcing companies for e-commerce stores.

Glassdoor Rating: 4.2/5 stars. 

What Services Does Simply Contact Offer?

Here are some services that Simply Contact offers:

• Social Media Support
• Live Chat Support
• Augmented Customer Service
• Customer Retention
• Technical Support
• Startup Customer Support
• E-Commerce Support

What You Need to Remember

Multi-lingual Support: Simply Contact offers customer support service to e-commerce businesses in more than 18 languages, allowing online stores to scale their operations without breaking the bank. 

Industry Expertise: Simply Contact has worked in diverse industries, from e-commerce and retail to Fintech. 

Pricing: Simply Contact hasn’t disclosed its pricing strategy on the website. 

7. SupportYourApp

SupportYourApp has its headquarters in Wilmington, Delaware. This e-commerce outsourcing company was established in 2010 and has been dealing with online stores for almost 20 years now. The company is ISO/IEC 27001 certified. 

Glassdoor Rating: 4.7/5 stars. 

What services does SupportYourApp offer?

Here are some services that SupportYourApp offers:

• Customer Service Outsourcing
•  Inbound Services
• Online chat outsourcing
• Back Office Support
• e-commerce Support

What You Need to Remember

Multi-lingual Support: SupportYourApp offers customer support services to e-commerce businesses in over 60 languages. It has agents spread across the globe assisting online stores. 

Pricing: SupportYourApp has 4 pricing plans namely Essential, Basic, Advanced, and Enterprise. For more information, you would need to contact their sales representative. 

8. Helplama

Helplama has its headquarters in Walnut, California. This e-commerce outsourcing company was established in 2016 and has been dealing with online stores for less than a decade. The company has a decent client portfolio in the USA. 

Glassdoor Rating: 3.5/5 stars. 

What Services Does Helplama Offer?

Here are some services that Helplama offers:

• E-commerce Customer Service
• Phone Support
• Live Chat Support
• Live Call Answering Service
• Telemarketing Support

What You Need to Remember

24/7 Chat Support: Helplama offers customer service for your Shopify store around the year. They can help your business reduce cart abandonment rates. 

Money-Back Guarantee: If you are not satisfied with Helplama’s services, you are eligible to ask for a refund. 

Pricing: Helplama offers customer support for Shopify stores only, starting at $399/month. 

9. Invensis

Invensis has its headquarters in Bangalore, Karnataka. This e-commerce outsourcing company was established in 2000 and has been dealing with online stores for more than 20 years. The company has worked with varying industries ranging from logistics to energy and utilities. 

Glassdoor Rating: 3.9/5 stars. 

What Services Does Invensis Offer?

Here are some services that Invensis offers:

• E-commerce Support Services
• Catalog Management
• Call Center Services
• Back Office Services
• Product Photo Editing
• e-commerce Order Processing
• Product Data Entry

What You Need to Remember

Agent Strength: Invensis has 5000 plus individuals onboard, so communication won’t be an issue when working with Invensis. 

Technology: Invensis works with the latest technology solutions to help online stores. They offer remote support, data security, and voice assistants. 

Pricing: Invensis doesn’t disclose its pricing on the website; you must contact their sales staff for more information. 

10. Big Outsource

Big Outsource has its headquarters in San Pablo City, Laguna. This e-commerce outsourcing company was established in 2014 and has been dealing with online stores for almost 20 years. The company has worked with diverse industries ranging from automotive to retail and e-commerce. 

The company stands at tenth among the best customer service outsourcing companies for e-commerce stores.

Glassdoor Rating: 4/5 stars. 

What Services Does Big Outsource Offer?

Here are some services that Big Outsource offers:

• Technical Support
• Bookkeeping
• Social Media Support
• Customer Support

What You Need to Remember

Certifications: Big Outsource is compliant with PCI-DSS and HIPAA. This ensures that the business is credible and reliable. 

Pricing: Big Outsource hasn’t disclosed its pricing on the website. You would need to contact its sales representative for more information. 

Conclusion

If you are unsure of which customer service outsourcing provider to choose for your e-commerce business, I recommend hiring HiredSupport’s free 7-day trial. This would help you understand what it means to work with such a service provider. 

Contact their customer support team for more information on how they can help you become a scalable online store.