Top 10 Multilingual BPO Companies

Businesses need to communicate effectively with customers across different languages and cultures. Multilingual BPO companies have become essential for companies looking to scale internationally, with 89% of global consumers expecting brands to offer localized customer service. 

Studies show that businesses that provide multilingual support experience a 67% increase in customer satisfaction and retention. These companies also gain a competitive edge, as 72.4% of consumers are more likely to purchase products with information in their native language.

Our Methodology to Rank Top 10 Multilingual Business Process Outsourcing Companies

To list the top multilingual BPO Companies, we have analyzed the following factors:

• Physical Location
• Language Expertise (Spoken and Written)
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Communication Skills
• Tools Integrations

We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked as the top multilingual BPO company. 

1. HiredSupport

HiredSupport is a multilingual business process outsourcing company based in California. This agency was founded in 2010 and has been serving more than 100 clients across the globe for almost a decade now. This BPO company has served multiple clients from different industries, which makes it a top choice for business owners in the USA. 

But how does HiredSupport help business owners from different parts of the world? 

This business process outsourcing company has very affordable rates starting from just $7/hr. It means that small businesses can kickstart and scale operations without breaking the bank. 

Small businesses such as Healthy Stuff, FIXD, Cointree, and many more. HiredSupport provides BPO services to these companies and has helped increase their CSAT score by 37% and query response time reduced by 41%. 

For its business process outsourcing services, HiredSupport has been featured in major media outlets such as CNN, Hubspot, and Zapier. 

This agency has a rating of 4.9 stars on Clutch, which makes it a trustworthy option for small businesses looking to outsource their business operations.

What Services Does HiredSupport Offer?

HiredSupport provides multilingual business process outsourcing services along with the following: 

• Technical Support
• Back Office Support
• Phone Support
• Email Support
• Help Desk Support
• Data Entry
• Outbound call center
• Answering service
• Appointment setting

Free Trial and Pricing

HiredSupport’s pricing starts from $7/hr. This multilingual BPO company offers a free trial, to help out the businesses strapped for funds. 

2. TSA Group

TSA Group is one of Australia’s leading multilingual BPO companies, known for its comprehensive customer service solutions. With a focus on sales and retention, TSA Group has developed a reputation for delivering high-quality support in multiple languages. Their ability to scale operations quickly makes them an excellent choice for businesses looking to expand their customer base across different regions. 

Founded in 1997, TSA Group has grown to over 3,000 employees across multiple locations in Australia and New Zealand. They serve a diverse range of industries, including telecommunications, retail, and financial services, ensuring that businesses can meet the demands of their global customer base. 

Services Offered

• Multilingual customer service
• Sales and retention services
• Technical support
• Back-office solutions
• Data analytics

Free Trial and Pricing

TSA Group offers a tailored pricing model based on the specific needs of the business. This BPO company doesn’t offer a free trial. 

3. Concentrix

Concentrix has its operations in over 50 countries, it offers multilingual support across various industries, from retail to healthcare. This multilingual BPO company employs over 100,000 people worldwide. Their commitment to delivering excellent customer service is backed by their investment in cutting-edge technology, including AI-driven solutions and omnichannel support.

Services Offered

• Multilingual customer support
• Digital transformation
• Sales and marketing
• IT support
• Back-office services

Free Trial and Pricing

Concentrix doesn’t disclose its pricing strategy on the website. This multilingual BPO company doesn’t offer a free trial. 

4. Probe Group

Probe Group is another top-tier Australian multilingual BPO provider, specializing in delivering exceptional customer experiences across various channels. With a focus on innovation and quality, Probe Group offers multilingual support that helps businesses connect with customers globally. 

Founded in 1979, Probe Group has a long-standing reputation for excellence in customer service, supporting banking, telecommunications, and government industries. Probe Group’s multilingual capabilities are particularly valuable for businesses expanding into non-English-speaking markets, offering seamless support across different languages.

Services Offered

• Customer service and support
• Sales and acquisition
• Collections management
• Multilingual technical support
• Workforce management

Free Trial and Pricing

Probe Group offers flexible pricing models tailored to the client’s needs. This multilingual BPO provider doesn’t offer a free trial. 

5. Teleperformance

Teleperformance is one of the largest BPO companies in the world, with a strong presence in Europe. They offer a wide range of multilingual services, including customer support, technical assistance, and sales. Teleperformance’s global footprint and industry expertise make it a top choice for businesses aiming to provide seamless customer experiences across different languages. 

Established in 1978, Teleperformance has grown into a multinational giant with over 330,000 employees in over 80 countries. Their extensive experience allows them to deliver high-quality customer interactions across a broad spectrum of industries, including healthcare, retail, and finance. 

Services Offered

• Multilingual customer service
• Technical support
• Sales and retention
• Data analytics
• Back-office services

Free Trial and Pricing

Pricing at Teleperformance is customized based on the client’s requirements. This multilingual BPO company doesn’t offer a free trial. 

6. Stellar Technology Solutions

Stellar Technology Solutions is known for its high-quality multilingual customer support services, catering to a diverse range of industries. Their commitment to customer satisfaction and operational excellence has positioned them as a leading BPO provider in Australia. Established in 1998, this multilingual BPO company has built a reputation for delivering exceptional customer experiences, with a strong focus on innovation and efficiency. 

They serve clients in sectors such as healthcare, telecommunications, and utilities, offering tailored solutions that meet the specific needs of each industry. This company allows businesses to consistently support their global customer base.

Services Offered

• Multilingual customer service
• Technical support
• Sales and marketing
• Helpdesk solutions
• Data management

Free Trial and Pricing

Stellar Technology Solutions doesn’t disclose its pricing strategy on the website. This business process outsourcing company doesn’t offer a free trial. 

7. Capita

Capita is a multilingual BPO company in the UK. It provides a wide array of services across various sectors, including healthcare, finance, and retail. Their ability to deliver customized solutions makes them a preferred choice for businesses looking to enhance their customer engagement. 

Founded in 1984, Capita has become one of the UK’s largest BPO providers, with over 63,000 employees. Their extensive experience and deep industry knowledge enable them to deliver tailored solutions that meet the specific needs of their clients. 

Services Offered

• Multilingual customer service
• IT services
• HR and payroll management
• Back-office support
• Digital transformation

Free Trial and Pricing

Capita’s pricing is based on the specific needs of the client, with no free trial offered. 

8. Acquire BPO

Acquire BPO is an Australia-based BPO provider with a global presence. This multilingual BPO company specializes in delivering high-quality, multilingual customer support, making them an ideal partner for businesses looking to expand their operations internationally. 

Founded in 2005, Acquire BPO has grown rapidly, with over 7,000 employees across 15 locations worldwide. They serve a diverse range of industries, including telecommunications, healthcare, and financial services, offering customized solutions that meet the unique needs of each client. 

Services Offered

• Multilingual customer service
• Sales and marketing
• Technical support
• Finance and accounting
• Data entry and processing

Free Trial and Pricing

Acquire BPO offers customized pricing based on the client’s requirements. This multilingual BPO company doesn’t offer a free trial. 

9. Konecta

Konecta is an Italian BPO provider specializing in customer interaction and process management. Their multilingual capabilities allow them to serve clients across Europe and beyond, making them a strong contender in the BPO industry.

This multilingual BPO company offers customer experience services around the world. With over 200 locations in 26 countries across three continents and about 130,000 team members speaking more than 30 languages, they tailor our services to fit each country, culture, and time zone. 

Services Offered

• Multilingual customer service
• Sales and marketing
• Technical support
• Back-office services
• Data management

Free Trial and Pricing

Konecta doesn’t disclose its pricing strategy on the website. This multilingual BPO company doesn’t offer a free trial. 

10. Majorel

Majorel is a global provider of digital customer experience management, offering multilingual services across various regions. Their commitment to innovation and customer-centric solutions has made them a preferred partner for businesses worldwide.

To support customers in staying ahead, the company prioritizes innovation and continuous improvement. They are always focused on finding the best solutions, with no challenge being too great. By bringing together talent, data, and technology, they are committed to exceeding expectations and delivering results.

Services Offered

• Multilingual customer service
• Digital transformation
• Sales and marketing
• IT services
• Back-office support

Free Trial and Pricing

Majorel’s pricing is tailored to the client’s needs, with no free trial offered. 

Conclusion

Are you unsure about which multilingual BPO company to choose from? I would recommend

opting for HiredSupport’s services. This business process outsourcing company offers a 7-day free trial so that businesses can make a sound decision before making an investment. If you’re satisfied with the services, HiredSupport’s pricing begins from just $7/hr. 

This multilingual BPO company has a 4.9 stars rating on Clutch, making it one of the top choices for businesses all over the world. 

Want to know more?

Request to get a quote from their sales team (1 (800) 655-5891, email: [email protected]) to measure how much you can save by outsourcing to HiredSupport