Top 10 Shopify Support Agencies

As your Shopify store expands, customer service becomes key in helping keep the clients satisfied. If you are operating across different regions, the ticket volume increases which means an increase in opportunities that you don’t want to miss out on. 

The solution however is very simple, outsourcing customer service operations to a service provider. In fact, 54% of all companies use third-party support teams to connect with customers.

Let’s first discuss the methodology we used to rate Shopify customer service outsourcing agencies. 

Our Methodology to Rank Top 10 Shopify Outsourcing Customer Service Agencies

To list the top Shopify customer service outsourcing agencies, we have analyzed the following factors:

• Physical Location
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills
• Tools Integrations

We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked as the top Shopify customer service outsourcing company. 

1.  HiredSupport

HiredSupport is a Shopify customer service outsourcing agency based in California. This company was founded in 2010 and has been serving more than 100 clients across the globe for almost a decade now. This call center agency has served multiple clients from different industries, which makes it a top choice for business owners in the USA. 

But how does HiredSupport help Shopify store owners? 

This call center company has very affordable rates starting from just $7/hr. It means that small businesses can kickstart and scale operations without breaking the bank. 

Small businesses such as Healthy Stuff, FIXD, Cointree, and many more. HiredSupport provides call center services to these companies and has helped increase their CSAT score by 37% and query response time reduced by 41%. 

For its customer services, HiredSupport has been featured in major media outlets such as CNN, Hubspot, and Zapier. 

This agency has a rating of 4.9 stars on Clutch, which makes it a trustworthy option for small businesses looking to outsource their business processes.

What Services Does HiredSupport Offer?

HiredSupport provides Shopify customer support along with other services such as 

• Technical Support
• Back Office Support
• Phone Support
• Email Support
• Help Desk Support
• Data Entry
• Outbound call center
• Answering service
• Appointment setting

Free Trial and Pricing

HiredSupport’s pricing starts from $7/hr. This Shopify customer service outsourcing company offers a free trial, to help out the businesses strapped for cash.   

2. Teleperformance

Teleperformance has over 40 years of experience. This Shopify customer service outsourcing company is known for its extensive network of multilingual agents, Teleperformance operates in 80 countries and offers support in over 265 languages. 

This makes it a perfect fit for Shopify stores looking to expand globally while maintaining a high level of customer service. Their services are designed to handle complex customer interactions, ensuring that every customer is satisfied. 

They also leverage advanced technologies like AI to enhance the efficiency and effectiveness of their services. Teleperformance is renowned for its ability to scale quickly, making it an ideal partner for Shopify stores experiencing rapid growth. 

Services Offered

• Multilingual customer support
• Technical support
• Social media customer service
• Omnichannel support (phone, email, chat)
• Customer experience management

Free Trial and Pricing

Teleperformance offers customized pricing based on the client’s needs. This customer service outsourcing company doesn’t offer a free trial. 

3. Concentrix

Concentrix is a customer service giant known for its innovative approach to customer experience. With a focus on technology and automation, Concentrix offers scalable solutions tailored to meet the needs of Shopify merchants. Their expertise spans across various industries, making them adaptable and capable of handling diverse customer service challenges. 

The Shopify customer service outsourcing company ensures that every interaction is personalized and impactful. Concentrix also invests heavily in employee training and development, which translates to higher-quality service for their clients. Their global reach, combined with their ability to customize solutions for each client, makes them a preferred partner for Shopify businesses looking to enhance their customer support.

Services Offered

• Technical support
• Customer experience design
• Data analytics and insights
• Digital customer engagement
• Omnichannel support

Free Trial and Pricing

Concentrix doesn’t disclose its pricing strategy on the website. This Shopify outsourcing company doesn’t offer a free trial. 

4. Foundever

Foundever brings over 35 years of experience in customer service outsourcing, focusing on creating strong customer relationships. Their services are designed to improve customer satisfaction and loyalty, which is crucial for Shopify stores. Foundever’s global presence allows it to offer localized support in multiple languages, ensuring customers receive the best service possible. 

This Shopify customer service outsourcing agency offers digital solutions that integrate AI and automation, helping businesses streamline their operations. The company’s commitment to continuous improvement and innovation has made it a leader in the customer service industry. 

Services Offered

• Customer care and support
• Technical support
• Sales and retention services
• Digital solutions
• Analytics and insights

Free Trial and Pricing

Foundever doesn’t disclose its pricing on the website. This Shopify customer service outsourcing company doesn’t offer a free trial. 

5. Alorica

Alorica is known for its ability to handle high-volume customer inquiries efficiently. With a workforce of over 100,000 employees across the globe, Alorica offers round-the-clock support, making it a reliable partner for Shopify stores with a large customer base. Their focus on delivering a seamless customer experience has earned them a reputation as one of the best in the business. 

This Shopify customer service outsourcing company is powered by cutting-edge technology and analytics, enabling them to provide personalized and proactive customer support. The company also emphasizes the importance of customer satisfaction and strives to resolve issues quickly and effectively. With a deep understanding of various industries, Alorica is well-equipped to tailor its services to meet the unique needs of Shopify merchants.

Services Offered

• Customer care
• Technical support
• Back-office support
• Sales and marketing services
• Content moderation

Free Trial and Pricing

Alorica’s pricing is customized based on the client’s needs. This Shopify customer service outsourcing company doesn’t offer a free trial. 

6. VXI Global Solutions

VXI Global Solutions has been a leader in customer service outsourcing for over two decades. With a focus on quality and innovation, VXI provides a wide range of customer service solutions, including technical support and multilingual services. This makes them a great choice for Shopify stores looking to expand their reach while maintaining high standards of customer service. 

This Shopify customer service outsourcing company is known for its ability to provide tailored solutions that meet the specific needs of each client, ensuring that your Shopify store’s customer service is both effective and efficient. The company’s use of advanced technology, such as AI and data analytics, helps them deliver a seamless customer experience. 

Services Offered

• Customer support
• Technical support
• Multilingual services
• Omnichannel support
• Sales and retention

Free Trial and Pricing

VXI Global Solutions offers tailored pricing based on client needs. This Shopify customer service outsourcing company doesn’t offer a free trial. 

7. Influx

Influx offers “Support as a Service,” providing flexible, on-demand customer service teams that can scale with your Shopify store. Whether you need support during peak times or 24/7 coverage, Influx has a solution. Their services are designed to grow your business, ensuring that you always have the right level of support. Influx is known for its ability to provide high-quality service at a competitive price, making it an attractive option for Shopify merchants. 

This Shopify customer service outsourcing places a strong emphasis on training and development, ensuring that their agents are well-equipped to handle a wide range of customer inquiries. Influx’s commitment to delivering exceptional customer service has made it a popular choice for businesses looking to outsource their Shopify support.

Services Offered

• 24/7 customer support
• Technical support
• Order management
• Email and chat support
• Customer experience management

Free Trial and Pricing

Influx doesn’t disclose its pricing strategy on the website. This Shopify customer service outsourcing company doesn’t offer a free trial. 

8. Integra Global Solutions

Integra Global Solutions takes a scientific approach to customer service, training their agents in customer psychology to enhance satisfaction. This makes them an excellent partner for Shopify stores looking to improve customer loyalty. Integra offers a wide range of support services, including technical support and order management, ensuring that every customer interaction is handled with care. 

The company’s commitment to continuous improvement and innovation ensures that your Shopify store’s customer service remains effective and up-to-date. Integra’s global presence allows them to provide localized support, ensuring that your customers receive the best service possible. With a focus on delivering personalized customer experiences, Integra is well-equipped to help your Shopify store succeed.

Services Offered

• Customer support
• Technical support
• Order management
• Live chat support
• Email support

Free Trial and Pricing

Integra doesn’t disclose its pricing strategy on the website. This Shopify customer service outsourcing agency doesn’t offer a free trial. 

9. Helpware

Helpware is recognized for its ability to provide personalized customer service solutions that align with the unique needs of Shopify store owners. Operating globally, Helpware ensures that businesses receive consistent and high-quality support, regardless of their geographic location. 

With a strong emphasis on building long-term partnerships, Helpware’s approach is deeply rooted in understanding each client’s specific challenges and goals. This Shopify customer service outsourcing company is not just trained in customer service but also in the nuances of the Shopify platform, making it a valuable partner for any eCommerce business looking to enhance its customer experience.

Services Offered

• Dedicated customer support teams
• Technical support
• Multichannel support (phone, email, chat)
• Customizable service packages
• Data security and compliance
• Customer onboarding and retention
• CRM management

Free Trial and Pricing

Helpware offers tailored pricing based on the specific needs of your business. This Shopify outsourcing company doesn’t offer a free trial. 

10. SupportYourApp

SupportYourApp is a trusted name in the outsourcing industry, particularly for Shopify businesses that prioritize data security and compliance. With a strong global presence, SupportYourApp is well-equipped to handle the diverse needs of eCommerce businesses, from handling sensitive customer data to providing multilingual support. 

This Shopify customer outsourcing agency is trained to ensure that every customer interaction is handled with the utmost care, which is crucial for businesses looking to build trust with their customer base. SupportYourApp’s commitment to excellence is reflected in its rigorous training programs and strict adherence to international data protection standards, making it a reliable partner for any Shopify store.

Services Offered

• 24/7 multilingual support
• Secure data handling (ISO, PCI, GDPR compliance)
• Technical support and troubleshooting
• Customer onboarding assistance
• Customizable support packages
• Real-time reporting and analytics
• Social media support
• CRM integration and management

Free Trial and Pricing

 SupportYourApp doesn’t disclose its pricing strategy on the website. This Shopify call center agency doesn’t offer a free trial. 

Conclusion

Customer service is key to building a strong client base, but it can be challenging to manage on your own. HiredSupport can help by taking care of your Shopify customer service needs and letting you focus on other important parts of your business.

HiredSupport comes highly recommended from me who has been in the call center business for more than a decade. This Shopify customer service agency has a rating of 4.9/5 stars on Clutch. 

They offer 24/7 multi-lingual support, ensuring your customers are always taken care of, no matter where they are. Plus, you can try their service for free with a 7-day trial, with pricing starting at just [price-hr].

You can also request a quote from their sales team (1 (800) 655-5891, email: [email protected]) to measure how much you can save by outsourcing to HiredSupport.