As a leading helpdesk outsourcing company, we’ve tested loads of help desk software and compiled this list based on what we’ve learned. Recently, I had conversations with my co-workers, customer support representatives, and managers to understand which software they prefer
Outsourcing your live chat support is the best way to reduce costs. In fact, my estimations show that if you are operating in the US., you will save 81.65% by outsourcing your support to HiredSupport. Further, these companies have years
Running a business is hard. You need to make sure your website looks great, create an enticing marketing campaign, and keep up with the latest trends in your industry. But there is one thing you can do that will make
What is Live Chat Software Live chat software helps provide customers with instant responses, automate customer support with the help of a chatbot, and consequently, increase conversions. It is added to a website in the form of code, which displays
Table of Contents Chatbots are the newest trend in customer service, as several large companies have started using them to answer basic questions about their products and services. You must've used them as well without realizing because they're getting smarter
The modern world thinks fast, reads fast and acts fast. Similarly, it also expects quick solutions to its problems. According to a report, 60% of consumers between the ages of 18 to 34 use live chat on a daily basis.
Table of Contents In the rapidly evolving digital world, the role of a live chat agent has become more pivotal than ever. These agents not only represent the business but also drive customer satisfaction and business growth. Studies have shown
Table of Contents In the modern world, live chat has transformed the way businesses interact with their customers. Since our attention spans have declined massively, customers expect immediate replies and resolutions. Live chat statistics also reveal the same - the
Facebook Ads now allow you to direct a potential client directly to your messenger where you can interact with them and offer them direct communication with your business. This is a great way to get the conversation going with a
Customer Support can define a good business from a great business. Are you available 24×7 to answer your potential customer’s questions? If not, you may be missing sales. By not offering live support 24×7, you cut off those customers who might
Live chat services can increase your revenues. This is a fact. A potential customer may land on your website and have questions or comments about a product or service before they buy it. It’s crucial to them that they get
Table of Contents As the world is evolving so is interacting with the customers. The world has become a global village and companies now are leaning towards digital means for their customer experience. You'll be glad to hear that 62%
Chatbot statistics reveal a significant increase in user engagement and acceptance of chatbot technology. With 1.4 billion people using messaging apps and expressing willingness to interact with chatbots, businesses have recognized the potential. B2B companies lead the adoption of chatbots,
Customer service is an underrated but crucial aspect of any business, as it directly impacts customer satisfaction and loyalty. With the advancements in technology, chat support has emerged as a powerful tool for enhancing customer experiences. In recent years, chatbots,
Customer service agents are turning to live chat to make their companies more efficient, streamline their support teams, and serve customers better overall. This approach has its benefits and drawbacks but ultimately can be quite helpful to your business if
You might be surprised to learn that hi and hello are not the only chat greetings in the world. There are lots of chat greetings you can use, some with hidden meanings and some with regional variations! In this post,
Maximizing Live Chat Operators' Productivity By Outsourcing Them Live chat operators are an easy way to improve your customer service and increase sales without adding full-time staff or hiring temporary help. But how do you know how many live chat
Social media is an extremely powerful tool to grow your business. It has the power to get you in front of millions of people and allow you to start conversations with them. But what do you do when there's a
Have any more questions? Reach out to us and we’ll get back to you in no time!
© 2024 HiredSupport | All Rights Reserved
