Multi-national Companies that Outsource Call Center Operations

An increasing number of businesses outsource customer support operations to call centers. In numbers, businesses can save up to 81.65% by choosing to outsource operations to call centers. 

While making the decision to outsource, these companies compare the cost of hiring an in-house resource vs outsourcing. For instance, you would have to pay $22/hr to hire an internal customer support agent. However, if you choose to outsource operations to a call center, the cost will drop to just $7/hr. 

So, outsourcing is always profitable and this helps companies to grow.

But before you outsource, it’s important to understand which companies are already outsourcing to call centers. In this article, we will explore just that, but first, let’s begin with the methodology we considered. 

Our Methodology to Rank Top Companies That Outsource Call Center Operations

To list the top companies that outsource call center operations, we have analyzed the following factors:

• Physical Location
• Expertise and Experience
• Range of Services
• Number of Employees
• Response Time and Availability
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills
• Tools Integrations

We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated.

AT&T (Dallas, Texas)

AT&T’s headquarters is based in Dallas, Texas. This telecommunication company outsources its customer support operations to call centers based in low-wage countries such as India. It’s one of the top companies that outsource their many operations operations to save costs in addition to call centers.

Glassdoor Rating: 3.5/5 stars.

What Services Does AT&T Outsource to Call Centers?

AT&T outsources the following call center services: 

• Wireless Network Support
• Cell Phone Support
• Digital Television Support
• Internet Support
• Land Line Telecommunication Support

AT&T’s Clients

Here are some noteworthy clients that AT&T serves: 

• JSX
• Schneider
• iHydrant
• Vocalytics AI

Pricing

AT&T hasn’t disclosed its pricing on the website. 

Does AT&T Offer a Free Trial?

AT&T doesn’t offer a free trial.

Telstra (Melbourne, Australia)

Telstra’s headquarters is based in Melbourne, Australia. This telecommunication company outsources its customer support operations to call centers to facilitate its growing customer base.

Glassdoor Rating: 4/5 stars. 

What Services Does Telstra Outsource to Call Centers?

Telstra outsources the following services to call centers: 

• Wireless Network Support
• Cell Phone Support
• Digital Television Support
• Broadband Internet Support
• NBN and 5G Internet Support

Telstra’s Clients

Here are some noteworthy clients that Telstra has worked with: 

• Bluestone
• Bridge Housing
• PCYC
• Blueback
• SRT Logistics

Pricing

Telstra offers pre-paid mobile payment plans that begin from $12 up to $32 (benefits may vary depending on the plan).

Does Telstra Offer a Free Trial?

Telstra offers a 90-day free trial.

Verizon (New York, NY)

Verizon’s headquarters is based in Manhattan, New York City. This telecommunication company has been providing services locally for less than a decade. You can shop for different phones and accessories on Verizon’s website. 

Glassdoor Rating: 3.8/5 stars.

What Services Does Verizon Outsource to Call Centers?

Verizon outsources the following services to call centers:

• Customer Support
• Home Internet Support
• TV and Streaming Service Support
• Home Phone Service Support

Verizon’s Clients

Verizon hasn’t disclosed its clients on the website.

Pricing

Verizon offers different payment plans and packages for its customers. For example, you can opt for: 

• Unlimited Plus: It includes a Disney Bundle and 100 GB Mobile Hotspot for $65/line.
• Ultimate Unlimited: It includes Apple One and would cost you $65/line. 

Free Trial

Verizon offers a 30-day free trial. 

Xfinity (Philadelphia, Pennsylvania)

Xfinity’s headquarters is based in Philadelphia, Pennsylvania. This is a technology solutions company that has been providing services locally since 1963. You can check the availability of their services by simply entering your address on their website. 

Glassdoor Rating: 3.6/5 stars.

What Services Does Xfinity Outsource to Call Centers?

Xfinity outsources the following services to call centers:

• Customer Support
• Home Internet Support
• TV and Streaming Service
• Home Phone Service Support
• Home Security Support

Xfinity’s Clients

Xfinity hasn’t disclosed its clients on the website.

Pricing

With just $15/month, you can access Xfinity StreamSaver. Add this to your internet plan and get Apple TV+, Netflix Standard with ads, and Peacock Premium with ads.

Free Trial

Xfinity offers a 30-day free trial for its services such as  Xfinity TV, Internet, Pro Protection, and Voice services. 

Amazon (Seattle, Washington)

Amazon’s headquarters is based in Seattle, Washington. It’s the largest e-commerce company in the USA. Amazon was founded in 1994 and since then has had its fingers dipped in different niches such as streaming and cloud computing services. 

Glassdoor Rating: 3.7/5 stars.

What Services Does Amazon Outsource to Call Centers?

Amazon outsources the following services to call centers:

• Customer Support
• Amazon Web Services (AWS) Support
• Marketplace Seller Support
• Sales Support
• Fraud and Security Support

Amazon’s Clients

Amazon has served the following clients in its e-commerce niche:

• Cymbal Communications 
• The Boxery
• The Walsh Group
• FindTape

Pricing

Amazon offers different services for different industries, and each comes with its own price tag. So you would need to get in touch with their customer support department for more information. 

Free Trial

Amazon Prime offers a seven-day free trial, and Amazon Marketplace is free to register. So the free trial availability depends on which service you are opting for. 

Google (Mountain View, California)

Google’s headquarters is based in Mountain View, California. It’s the world’s top search engine, recording millions of customer queries per day. This IT corporation was founded in 1998 and has succeeded in different industries. It’s an all-in-one search engine that helps businesses grow and scale. 

Glassdoor Rating: 4.3/5 stars.

What Services Does Google Outsource to Call Centers?

Google outsources the following services to call centers:

• Customer Support
• Market Research and Survey
• Ad Support
• Sales Support

Google’s Clients

Google has served the following clients:

• Spotify
• PayPal
• Twitter
• Target
• Walmart
• Home Depot

Pricing

Google’s search engine is free to use and there’s no cost associated with it. However, if you are a business owner and want to use Google’s services, there is a cost associated with it, depending on your needs. 

Free Trial

Google does offer free trials for its products such as Google Cloud and Google One membership. 

Bank of America (Charlotte, North Carolina)

Bank of America is the world’s leading wealth management company and is a global leader in corporate and investment banking and trading. It has been serving clients for more than a century and has more than 200,000 employees, ensuring that customers’ needs are being met. 

Glassdoor Rating: 3.9/5 stars.

What Services Does Bank of America Outsource to Call Centers?

Bank of America outsources the following services to call centers:

• Customer Support
• Technical Support
• Loan and Mortgage Support
• Collection and Claims Support
• Credit Card Support 

Bank of America’s Clients

Bank of America has served the following clients:

• Amazon
• Apple
• Boeing
• General Motors
• Microsoft

Pricing

Bank of America provides credit card services starting from $200, with no annual fee. You can get a 3% cash back on a category of your choice. 

Free Trial

Bank of America doesn’t offer a free trial. You would have to open an account in the bank to understand more about their services. 

Citi (New York City, New York)

Citi’s headquarters is based in New York City. The company has been serving clients for more than 200 years now, from safeguarding assets to lending money. This financial institution has a global presence, so outsourcing operations to call centers is an essential part of its growth strategy. 

Glassdoor Rating: 3.8/5 stars.

What Services Does Citi Outsource to Call Centers?

Citi outsources the following services to call centers:

• Collections and Debt Recovery
• Customer Support
• Credit Card Sales
• Technical Support

Citi’s Clients

Citi hasn’t disclosed information about its corporate clients.

Pricing

Citi hasn’t disclosed a pricing plan for its services, as it would vary from one entity to another. 

Does Citi Offer a Free Trial?

Citi doesn’t offer a free trial.

LinkedIn (Sunnyvale, California)

 LinkedIn has its head office in Sunnyvale, California. The company was formed in 2003 and has been adding value to businesses for more than 20 years now. This platform has 1 billion members worldwide, which includes executives from every Fortune 500 company.

Glassdoor Rating: 4/5 stars. 

What Services Does LinkedIn Outsource to Call Centers?

LinkedIn outsources the following services to call centers:

• Customer Support
• Premium Subscription Support
• Sales Support
• Advertising Solutions 

LinkedIn’s Clients

Here are a few clients LinkedIn has served: 

• Microsoft
• Google
• Procter & Gamble

Pricing

LinkedIn Premiere pricing starts from $59.99/month for businesses. However, if you want to use LinkedIn Sales Navigator Core or LinkedIn Sales Navigator Advanced, the pricing will be $99.99/month and $149.99/month respectively. 

Free Trial

Businesses can make a free account on LinkedIn.

Procter & Gamble (Cincinnati, Ohio)

Procter and Gamble has its head office based in Cincinnati, Ohio. The company was founded almost 180 years ago and has expanded into various brands such as Pampers, Head & Shoulders, and Vicks. Procter & Gamble is operational in 70 countries. 

Glassdoor Rating: 4.1/5 stars. 

What Services Does Procter & Gamble Outsource to Call Centers?

Procter & Gamble outsource the following services to call centers:

• Customer Service
• Sales Support
• Order Processing Support
• Product Recall Management
• Loyalty Program and Promotions

LinkedIn’s Clients

Procter and Gamble is a consumer-focused brand that has products in the following supermarkets:

• Walmart
• Target
• Costco

Pricing

Procter and Gamble have 65 brands, and each product comes at a different price.

Free Trial

This multinational company doesn’t offer a free trial. 

Conclusion

These are some of the largest companies in the world that outsource and trust call centers with their operations. If you are unclear on how a call center would help your business, I suggest opting for HiredSupport’s free trial. This will help you manage your expectations when working with an outsourcing service provider.