10 Largest Call Center Companies in 2024

Call centers play a vital role in bridging the gap between customers and brands alike. The larger the call center, the more impact it has on the business operations.

In this blog, we will explore the largest call center companies and how they have been helping businesses grow around the world.

However, choosing the right call center is crucial to a company’s success both in terms of revenue and growth. There are a ton of options available, and we will explore them in this blog, but before doing that setting a methodology is important.

Our Methodology to Rank Largest Call Center Companies

To list the top 10 largest call center companies, I have analyzed the following factors:

• Location (Including Virtual Agents)
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills
• Integration Tools

I scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The call center companies with the highest scores were ranked at the top. 

1. HiredSupport

HiredSupport is based in the USA and has virtual offices in Sri Lanka, Australia, South Africa, and the Philippines. This call center agency has been serving more than 100 clients, with an increase of 37% in the CSAT score.

HiredSupport has a rating of 4.9 stars on Clutch, making it a reliable call center company for businesses looking to reduce costs while being efficient.

What Services Does HiredSupport Offer?

HiredSupport is an affordable call center that offers the following services:

• Technical Support
• Back Office Support
• Phone Support
• Email Support
• Help Desk Support

HiredSupport’s Clients

Here are some noteworthy clients of HiredSupport:

• WOWCube
• Healthy Stuff
• OCG
• MakeUp Eraser
• Beckon Homes

If you are interested in how HiredSupport has helped these companies head over to the case studies page.

Pricing

For operations related to a contact center, HiredSupport’s pricing starts from $7/hour. This makes it the most affordable call center company on this list.

Free Trial

HiredSupport offers a free trial. This call center outsourcing company helps business owners make informed investment decisions.

2. Alorica

Alorica is based in California, USA. This call center agency has been operating in various industries from Banking to Hospitality. 

Alorica has a Glassdoor rating of 3.2 out of 5 stars. This makes it a less reliable option for businesses to invest their time and resources into. 

What Services Does Alorica Offer?

Alorica is a call center that offers the following services:

• Alorica Analytics
• Omnichannel Support
• Intelligent Routing 
• Chat Support
• SMS Support

Alorica’s Clients

Alorica hasn’t disclosed its clients. 

Pricing

Alorica hasn’t disclosed its pricing on the website. 

Free Trial

Alorica doesn’t offer a free trial, which leaves behind uncertainty. 

3. AT&T

AT&T’s headquarters is based in Dallas, Texas. This telecommunication call center agency has been operating globally for less than two centuries now. 

AT&T has a Glassdoor rating of 3.5 out of 5 stars.

What Services Does AT&T Offer?

AT&T, one of the largest telecommunication call centers, offers the following services:

• Wireless Network Support
• Cell Phone Support
• Digital Television Support
• Internet Support
• Land Line Telecommunication Support

AT&T’s Clients

Here are some noteworthy clients that AT&T serves: 

• JSX
• Schneider
• iHydrant
• Vocalytics AI

Pricing

AT&T hasn’t disclosed its pricing on the website. 

Does AT&T Offer a Free Trial?

AT&T doesn’t offer a free trial, which makes it a costly option for businesses strapped for funds. 

3. Blue Cross Blue Shield

Blue Cross Blue Shield headquarters is based in Chicago, Illinois. It has  34 locally operated BCBSA companies providing health insurance to Americans. 

Blue Cross Blue Shield has a Glassdoor rating of 3.6 out of 5 stars.

What Services Does Blue Cross Blue Shield Offer?

Blue Cross Blue Shield offers the following services to its clients:

• Health Insurance Plan
• Specialty Insurance
• Telehealth (Call Center) Services
• Pharmacy Services

Blue Cross Blue Shield’s Clients

Here are some noteworthy clients that Blue Cross Blue Shield serves: 

• General Motors
• IBM
• Coca Cola

Pricing

Blue Cross Blue Shield hasn’t disclosed its pricing since it depends on the type of insurance and coverage plan you are opting for. 

Does Blue Cross and Blue Shield Association Offer a Free Trial?

Blue Cross Blue Shield doesn’t offer a free trial. 

4. Wells Fargo

Wells Fargo’s headquarters is based in San Francisco, California. It provides small businesses with loans to help them get started. It has both personal and corporate clientele. 

Wells Fargo has a Glassdoor rating of 3.6 out of 5 stars.

What Services Does Wells Fargo Offer?

Wells Fargo offers the following services:

• Business Checking Account
• Business Savings Account
• Credit and Financing
• Merchant Services
• Call/SMS Support Services

 Wells Fargo’s Clients

Wells Fargo hasn’t disclosed its clients. They have just mentioned the types of services suitable for each industry. 

Pricing

Wells Fargo hasn’t disclosed its pricing on the website. As it would depend on the account’s type and amount deposited. 

Does Wells Fargo Offer a Free Trial?

Wells Fargo doesn’t offer a free trial. 

5. Verizon

Verizon’s headquarters is based in Manhattan, New York City. This telecommunication company has been providing services locally for less than a decade. 

Verizon has a Glassdoor rating of 3.8 out of 5 stars.

What Services Does Verizon Offer?

Verizon offers the following services:

• Mobile Services
• Customer Care
• Home Internet 
• TV and Streaming Service
• Home Phone Service

Verizon’s Clients

Verizon hasn’t disclosed its clients on the website

Pricing

Verizon offers diverse payment plans and packages for customers. For example, you can opt for: 

• Unlimited Plus, which includes Disney Bundle and 100 GB Mobile Hotspot for $65/line.
• Ultimate Unlimited with Apple One, and it would cost you $65/line. 

Free Trial

Verizon offers a 30-day free trial. 

6. Citi

Citi’s headquarters is based in New York City. The company was established in 1998 and has been serving clients for more than 20 years now. 

Citi has a Glassdoor rating of 3.8 out of 5 stars.

What Services Does Citi Offer?

Citi offers the following services:

• Treasury & Trade Solutions
• Securities Services

Citi’s Clients

Citi hasn’t disclosed its clients on the website

Pricing

Citi hasn’t disclosed a pricing plan for its services, as it would vary from one business to another. 

Does Citi Offer a Free Trial?

Citi doesn’t offer a free trial.

7. Remote Employee

Remote Employee has its office in the Philippines. They have three international offices and deal with clients across the globe. This company is ranked 8th on our list of top call center companies to work with. 

Remote Employee doesn’t have a rating on either Glassdoor or Indeed, putting a question mark on its credibility. 

What Services Does Remote Employee Offer?

Here are some call center services offered by Remote Employees:

• Accounting and Bookkeeping
• Collections Outsourcing
• Technical Support
• Data Entry
• Customer Service
• Back Office Support

Remote Employee’s Clients

Here are some noteworthy clients of Noteworthy Clients:

• SCG
• QuickSmith
• Chronic Care Management
• Simple Connect

Pricing 

Remote Employee hasn’t disclosed its pricing strategy. 

Does Remote Employee Offer a Free Trial?

Remote Employee doesn’t offer a free trial. 

8. Teleperformance 

Teleperformance has its headquarters based in Malaysia and serves as a diverse multilingual hub. It offers call center support in over 18 languages and dialects across Asia.

Teleperformance has a Glassdoor rating of 4.2 out of 5 stars.

What Services Does Teleperformance Offer?

Here are some call center services offered by Teleperformance: 

• CX management 
• Back Office Processing
• Technology
• Call Support 
• Healthcare Support
• Visa and Consular Services

Notable Clients 

Here are some notable clients of Teleperformance: 

• Southeastern Railways
• Aviva
• Albert Heijn

Pricing

The prices aren’t disclosed on Teleperformance’s website.

Does Teleperformance Offer a Free Trial?

This call center company doesn’t offer a free trial. 

10. Genpact

Genpact is a multinational commercial services and solutions provider. This call center’s focus is on delivering business impact through the power of Artificial Intelligence.  

Genpact has 3.9 star rating on Glassdoor.

What Services Does Genpact Offer?

Here are the services offered by this call center company: 

• Customer Care and Management
• Data Analytics
• Sourcing and Procurement
• Vendor Management

Notable Clients 

Here are some notable clients of Genpact: 

• Olympus
• GE Lighting
• Garden of Life

Pricing

Genpact hasn’t disclosed its pricing. You would have to visit their office or give them a call to get a quotation. 

Does Genpact Offer a Free Trial?

Genpact doesn’t offer a free trial.

Conclusion

I have mentioned the largest call center companies, which include ones that are located in different parts of the world, either physically or virtually. But if you aren’t clear on which call center agency to choose, I recommend opting for HiredSupport’s free trial option. 

If you are looking for a top call center outsourcing company to work with, consider HiredSupport, as it has the expertise and experience to meet your expectations.