What is Live Chat Software
Live chat software helps provide customers with instant responses, automate customer support with the help of a chatbot, and consequently, increase conversions.
It is added to a website in the form of code, which displays a chat widget (such as in the lower corner of this post).
Through this widget, a visitor can initiate a live chat after filling out a small form, with an agent sitting at the other end ready to answer their query.
Some websites also use chatbots based on AI and NLP techniques that answer basic queries in the form of automated replies.
Is Live Chat Software Important
Research suggests that live chat provides the highest conversion rates when compared to other online marketing tactics, including email, search engine optimization, social media marketing, and pay-per-click advertising.
Furthermore, this allows you to communicate with your customers in real-time and offer them better service, as well as provide you with valuable data about their needs and wants.
Interactions between online customers and support representatives used to be handled via email. Today, live chat software is widely adopted by businesses of all sizes as a more efficient and convenient way of communicating with customers.
According to a report, 52% of B2B companies that use live chat software say it has driven more than $1 million in annual revenue.
Live chat software can record calls, can follow customers on social media, and allow you to collaborate and share ideas with your team members.
When it comes to reviews, we have conducted detailed research and analysis based on various factors to come up with our list of the top 10 live chat software that you should use in 2023.
These live chat software are designed to provide a more natural and intuitive interface that makes customer support a lot easier.
All you need to do is sign up for a free trial version, install it on your website, assign it a domain, and start live chatting with customers.
It’s now widely believed that live chat software is one of several must-have features for eCommerce sites… but which ones are best?
The most important thing to remember when reviewing live chat software is that each business has different needs.
Just because you didn’t find one solution to be ideal for your business doesn’t mean it isn’t a good fit for another. It simply means you need to spend more time researching or spend more time interviewing your prospective vendors.
To make your live chat software review easier, we’ve compiled a list of ten of our favorites. Our goal is to provide you with more than enough information so that you can make an informed decision about which one will work best for your business. We hope it helps!
Best Live Chat Software Reviews 2023
LiveChat:
For small businesses, customer service is paramount. Offering superior, 24/7 customer support can mean more sales and a better reputation for your brand.
It’s impossible to be there all of the time, though, so using live chat software is a great way to provide support when you can’t be there in person.
There are a lot of options out there, but one of our favorites is LiveChat. It’s versatile and easy to set up, making it a great choice for both large and small businesses.
The software integrates with multiple third-party services like Zendesk, Facebook Messenger, Twitter, and Google Calendar so you can easily manage all communication channels from a single screen.
For example, your support staff can receive emails through Zendesk while chatting with customers on Facebook Messenger – all at once!
Setting up and using LiveChat is a breeze. To get started, simply login to your LiveChat dashboard and create a campaign. You can choose from multiple pre-configured templates or create your own custom template – it’s all very easy to do.
Once you have a template, you’ll need to enter some basic information about your company including your logo, hours of operation, and links to sites where customers can find more information about you.
Once you have your campaign set up, it’s time to add a live chat box to your website. This can be done by entering some code on your site and adding a link to your contacts page.
The best part is that you can choose exactly where on your site you want your chat box – so it doesn’t even have to take away from customer sales pages!
You’ll also want to ensure that someone is available for support when it’s most convenient for customers, which is easy with scheduling tools.
Drift:
So what’s so special about Drift? Most live chat software uses keyword triggers or basic messaging rules to understand what a customer is saying. Drift, however, monitors each user’s behavior on your website.
If a potential customer visits multiple pages on your site but does not interact with your chatbox, then you can get an email alert that someone is interested in something you offer.
Now you have an opportunity to reach out and create a lasting impression. This can lead to more sales!
Intercom:
Intercom is a live chat software that allows you to connect with customers on your website, answer questions, solve problems, and build a community all in one place.
Using Intercom is a great way to create sales opportunities while also gaining valuable insights into your audience.
The service allows you to segment and personalizes communication-based on what type of page or product someone is looking at.
With Intercom, you can also see when and where your users are dropping off during key parts of their purchase journey.
The service offers support for live chat, email, and text messaging and you can integrate it with over 20 different apps.
There is also a mobile app for both iOS and Android that allows you to start conversations with your customers even when they’re on the go.
Integrations include Zapier, Salesforce, Marketo, HubSpot CRM, Google Analytics, and more.
Olark:
Olark is not your average live chat platform. It monitors visitors using talking cookies that are served to every website visitor.
As a result, every chat client sees exactly what visitors see as they browse your site or app.
This means you can learn about and respond to issues as soon as they arise—whether it’s a broken link, missing content, or out-of-stock items—or even before a visitor has had time to complete a transaction.
If a customer isn’t willing to engage with ordinary live chat software because they don’t want to provide their personal information (such as email address), then they certainly won’t talk with you if they don’t know who you are!
So how do we get around that? You could go through tedious steps by setting up popups asking for information, but why waste all of that time when there is an easier way?
Zendesk:
Zendesk is a comprehensive, all-in-one customer service platform that features live chat, email, and phone support.
By connecting Zendesk to your existing website or app, you can instantly start taking inbound chat requests for both new and existing customers.
You can also track user data across multiple devices so you know exactly who your customers are and what they want from you.
Live chat is a powerful way to build customer relationships. But how can you know what live chat software is right for your business? To make an informed decision, you need to know how each program compares with its competitors.
That’s why we did extensive research and product testing to come up with our list of reviews for ten of the best products in today’s market.
Freshchat:
Freshchat is an affordable live chat app designed to keep your online visitors engaged with your website or mobile app.
Its simple dashboard makes it easy to manage support requests while its powerful analytics feature enables you to analyze visitor behavior and user demographics to improve conversion rates.
It also comes loaded with other great features such as in-chat surveys, text message integration, and more.
If you’re looking for a live chat app that can help your company grow, Freshchat could be a good fit. It provides comprehensive chat features, easy-to-use analytics, and many other helpful tools to create a better customer experience online.
Its low price point means you won’t have to break your budget, either. That makes it an excellent option for any business big or small!
SnapEngage:
SnapEngage is a popular live chat app that offers a host of customizable features to help you engage with and convert your website visitors.
With its robust analytics, in-chat surveys, social media marketing tools, and more, you can truly optimize your site to increase sales or signups—whatever your business goals may be.
Like Zopim, Snapengage also offers affordable pricing plans at just $12 per month for up to 100 chats per month.
SnapEngage is a great option for any business looking to engage with website visitors in real-time.
It provides powerful chat features and affordable pricing plans that make it an excellent choice for companies of all sizes.
If you’re ready to start turning more website visitors into customers, don’t hesitate to give SnapEngage a try!
ZohoDesk:
ZohoDesk allows you to convert more sales and reduce your customer service costs by providing live chat on your website.
Customers will find your website friendly, and easy to navigate with ZohoDesk. The best part is that it’s free for up to 3 agents!
ZohoDesk is a real-time, multi-channel live chat application that allows you to connect with your customers right away.
The live chat software integrates with ZohoDesk’s CRM feature, making it easy for you to record information about every customer interaction on your website and follow up accordingly.
ZohoDesk allows you to connect with your customers in a variety of ways. You can chat one-on-one, or engage your entire sales team at once through group chat. You can also leverage another useful feature – chat widgets.
With ZohoDesk, you can turn any section of your website into a live chat window. Your customers will love it!
Bitrix24:
If you’re looking for a live chat app that’s truly packed with features, look no further than Bitrix24.
This full-featured platform comes with a robust analytics feature, in-chat surveys, and easy collaboration options to help you track user data and improve your overall visitor experience. It also offers affordable pricing plans starting at just $39 per month.
If you’re looking for a live chat app that has all of your customer engagement needs covered, look no further than Bitrix24.
This full-featured platform comes with a powerful analytics feature and more, all wrapped up in an affordable package. It offers more options than most other live chat apps on our list, so it’s worth considering!
There are a variety of live chat apps available for companies that want to communicate with their website visitors in real time.
Whether you’re looking for an affordable package or more robust features, there’s an option on our list that’s sure to be a good fit.
If you want to start turning more website visitors into customers, don’t hesitate to try out one of these great options!
FreshDesk:
If you’re looking for a live chat app that comes with all of your customer engagement needs covered, look no further than Freshdesk.
This powerful platform offers all sorts of in-chat tools and analytics features to help you optimize your site and turn more website visitors into customers. Its prices start at just $9 per month, so it’s also quite affordable.
If you’re looking for a live chat app that has more features than most others on our list, Freshdesk is an excellent choice.
It provides in-chat tools and analytics capabilities, along with robust and easy-to-use reporting options to help you improve your website and visitor experience. Its pricing plans are also quite affordable.
If you want to start turning more website visitors into customers, give Freshdesk a try!
If you’re looking for a live chat app that helps you create stunning customer experiences, consider using Zendesk.
This feature-rich platform offers in-chat reporting tools, live and automated engagement options, and other powerful capabilities to help you optimize your website and attract more customers. It also offers affordable pricing plans, starting at just $15 per month!
Conclusion
In conclusion, live chat software is a fantastic tool for making your business more customer-centric.
While many businesses simply use live chat as a way to assist customers, it can be leveraged in many other ways to improve customer engagement.
If you want to ensure that your organization is truly customer-centric, read through some of these live chat software reviews and learn more about how you can leverage real-time communication technology in new ways.
We hope that these live chat software reviews have been valuable for you, and we encourage you to seek out additional reviews as you research your live chat solution.
With so many options in today’s market, choosing live chat software is a crucial decision for any business, so don’t make it lightly. Good luck!
