Top 10 Business Process Outsourcing Companies (BPO) Companies in Malaysia

Malaysia is becoming a leading choice for Business Process Outsourcing (BPO) as entrepreneurs are gradually shifting their operations to the regions that are cost-effective.

In 2024, the average pay rate for a skilled worker in the USA is $28 per hour, with add-on benefits such as medical insurance. Consequently, outsourcing becomes an attractive choice for businesses seeking cost savings.

Meanwhile, outsourcing to service providers based in Malaysia can complete tasks at rates ranging from $6 to $12 per hour. However, to fully capitalize on engaging a third-party vendor, selecting the right service provider is essential.

To help you with this, we have put together the top BPO (business process outsourcing) companies in Malaysia.

Our Methodology for Evaluation

To compile the top 10 BPO companies, we conducted a comprehensive analysis based on specific criteria:

• The company should have virtual assistants based in Malaysia
• Service quality.
• Client base size.
• Reputation across various platforms (e.g., Quora, Reddit).
• Client retention rates.
• Client case studies.
• Pricing structure.
• Years of operation within the BPO industry.
• Cost-effectiveness.

The majority of these criteria are qualitative in nature. Our team assigned ratings on a scale of 1-10 to each criterion and then calculated the cumulative score for every company evaluated. 

The company with the highest score occupies the top position, with subsequent rankings following accordingly.

1. HiredSupport

With a decade of experience in the outsourcing industry, HiredSupport stands at the top when we compare it with the other outsourcing companies.

The company supports diverse niches, and caters businesses of all ranges – from the small medium to enterprises. According to Clutch, HiredSupport maintains an impressive 4.9 stars out of 5. This reflects a sustained customer trust in the company over time. 

In comparison with other BPO providers, HiredSupport emerges as the most cost-effective choice, starting at a rate of $7 per hour. This competitive pricing, coupled with their reputable service, positions HiredSupport as a compelling option in the industry.

Services Offered

HiredSupport is known for the following services: 

• Live chat support
• Business process outsourcing (BPO)
• Email support
• Helpdesk and ticket support
• Troubleshooting
• Content moderation
• Medical billing
• Telemarketing
• Data entry
• Virtual employees
• Phone ordering
• Order validation
• Lead generation
• Order support

Require something specific? Please contact their sales team via email at [email protected] or by phone at (800) 655-5891.

Notable Clients

In today’s world, a company is as good as the clients that it works with. Here are some notable clients of HiredSupport: 

• Healthystuff
• Wowcube
• MakeUp Eraser
• OCG

And many more!

Pricing

Pricing at HiredSupport starts as low as $7 per hour, it’s the pioneer in offering cost-effective outsourcing, thereby securing its prominent ranking.

Free Trial

HiredSupport provides a 7-day trial period during which businesses can evaluate their requirements, perform a detailed audit, and deliver cost-effective solutions. 

2. Emapta (Kuala Lumpur, Malaysia)

This outsourcing service provider delivers a service that is both adaptable and professional. Its focus on small and medium enterprises. Emapta operates from 11  locations including Malaysia and supports a workforce of nearly 3,000 employees.

Emapta ranks second when it comes to the top BPO companies in Malaysia.

The company has a Glassdoor rating of 4.4 stars. 

Services Offered

Emapta offers a range of services; here are some:

• Accounting
• Bookkeeping
• Paraplanning
• Payroll Support
• Business Development
• Creative Services/Copywriting
• Digital Marketing
• Inbound & Outbound Sales
• Post Sales/Customer Success
• Administrative Support
• Customer Support

And many more.

Notable Clients

Here are the clients that have worked with Emapta:

• Mortgage Quality Management and Research, LLC
• Numeroo Bookkeeping
• TechPath
• View Legal

And many more!

Pricing

Emapta has a page dedicated to pricing from which you can search the role you are looking to outsource.

For example, if you want to outsource data analytics operations, it would cost you $8 to $16 per hour. Emapta also offers a personalized team builder, from which you can see how much money you would save working with Emapta. 

Free Trial

Emapta doesn’t offer a free trial, which means once you have made a decision, there’s no going back. 

3. ENVO BPO (Selangor, Malaysia)

ENVO BPO, situated in Selangor, Malaysia, is an outsourcing firm renowned for delivering high-quality services. The company ensures clients experience freedom from workload burdens, benefit from professional outsourced teams, and maintain focus on their core business priorities.

ENVO stands at third when it comes to top business process companies in Malaysia.

ENVO BPO has a rating of 2.6 stars on Glassdoor. 

Services Offered

Here are the services offered by ENVO BPO: 

• IT Outsourcing
• Customer Service
• Customer Survey
• Lead Generation
• Telemarketing

And many more!

Notable Clients

Here are some clients of ENVO BPO:

• Oblique
• Callnovo
• GoGet
• ATCEN

And many more!

Pricing

The pricing for ENVO BPO isn’t disclosed on the website. This means you would have to go through the tedious process of filing out the contact form and wait for an agent to reach out to you. 

Free Trial

ENVO BPO doesn’t offer a free trial.

4. Upstream BPO (Kuala Lumpur, Malaysia)

Upstream BPO stands out as one of Malaysia’s top-performing outsourcing firms. In 2015, the company earned Malaysia’s MSC status from MDEC. Its management team is composed of diverse professionals with over 50 years of combined experience across three continents.

The company has a rating of 1.5 stars on Glassdoor. 

Services Offered

Here are the services offered by Upstream BPO:

• Customer service solution
• Appointment setting services
• Telemarketing solutions
• Back office support

Upstream BPO provides only a few services, which means you have limited options to choose from. 

Notable Clients

Upstream BPO hasn’t disclosed its clients. 

Pricing 

If you want to know more about Upstream BPO’s pricing, fill out the contact form, and a support agent will reach out to you. 

Free Trial

Upstream BPO doesn’t offer a free trial to businesses looking to outsource. 

5. Brandt International

Brandt’s on-shore and off-shore delivery capacity extends across the region, enabling them to develop comprehensive solutions to ensure clients’ success. This outsourcing service provider has a rating of 3.6 stars on Glassdoor.

Services Offered

Here are the services offered by Brandt International:

• CX Transformation
• Customer Experience Solutions 
• Sourcing and Placement
• Talent and HR Services

And many more!

Notable Clients

Here are some notable clients of Brandt International: 

• Maxis
• Shopee
• Petronas
• TouchnGO

And many more!

Pricing

Brandt International hasn’t disclosed its pricing on the website. You would need to complete the contact form, and an agent will get back to you.

Free Trial

Brandt International doesn’t offer a free trial.

6. Redberry Contact Center (Petaling Jaya, Malaysia)

Beyond its infrastructure and technology, the cornerstone of RBCC’s success resides in its knowledgeable, friendly, and well-trained contact center executives.

According to indeed, Redberry has a star rating of 3.9 out of 5.

Services Offered

Here are the services offered by Redberry Contact Center:

• Inbound customer service
• Outbound customer service
• Social media management

And many more!

Clients

Redberry Contact Center hasn’t disclosed its clients. 

Pricing

This outsourcing service provider hasn’t specified its price range. You would need to contact its support center for more information.

Free Trial

Redberry Contact Center doesn’t offer a free trial to businesses looking to outsource their operations. 

7. Teleperformance

Teleperformance in Malaysia serves as a diverse multilingual hub, offering support in over 18 languages and dialects across Asia. As the pioneering BPO firm in Penang, Teleperformance Malaysia has experienced swift expansion since its inception in 2017, boasting two island-based sites by 2019.

According to Glassdoor, Teleperformance has a rating of 4.2 stars of out 5. 

Services Offered

Here are some services offered by Teleperformance: 

• Digital CX and AI
• CX management 
• Consulting 
• Analytics 
• Technology
• Interpretation and translation

And many more!

Notable Clients 

Here are some notable clients of Teleperformance: 

• Southeastern Railways
• Aviva
• Albert Heijn

And many more!

Pricing

The prices aren’t disclosed on Teleperformance’s website. You would need to specify the reason of contact and then one of their agents will reach out to you. 

Free Trial

Teleperformance doesn’t offer a free trial

8. Genpact (Selangor, Malaysia)

Genpact is a multinational professional services and solutions provider. Its focus is on delivering transformative business results that drive future progress. 

They collaborate with leading global enterprises, leveraging digital operations, data, technology, and AI to transform significant obstacles into growth opportunities. Genpact has 3.9 star rating on Glassdoor.

Services Offered

Here are the services offered by Genpact: 

• Customer care
• Supply chain management
• Sustainability 
• Data analytics
• Sourcing and procurement

And many more!

Notable Clients 

Here are some notable clients of Genpact: 

• Olympus
• GE Lighting
• Liberty Mutual
• Garden of Life

And many more!

Pricing

Genpact hasn’t disclosed its pricing, it depends on the customized plans according to the customers’ needs.

Free Trial

Genpact doesn’t offer a free trial

9. TeleTech Malaysia

TeleTech Malaysia’s focus is on helping companies achieve continuous CX and business improvements to enhance customer satisfaction while reducing conversation costs. Moreover, it has a rating of 3.4 stars on Glassdoor. 

Services Offered

Here are the services offered by TeleTech Malaysia: 

• Contact center operations
• Contact center technology
• Customer experience technology
• AI-enhanced services

And many more!

Notable Clients

Here are some notable clients of Teletech Malaysia:

• AWS
• Cisco
• Genesys
• Google
• Microsoft

And many more!

Pricing

The pricing package for TeleTech Malaysia is not given on the website. You can contact them by filling out the contact form. 

Free Trial

TeleTech Malaysia doesn’t offer a free trial.

10. Callbox Malaysia

Callbox is a distinguished full-service sales and marketing firm that has garnered industry accolades. With over ten years of experience in sales and marketing, Callbox is consistently acknowledged as a pioneer in offering global market access through direct marketing.

This outsourcing service provider has a rating of 3.8 stars on Glassdoor.

Services Offered

Here are the services offered by Callbox Malaysia:

• Lead generation
• Appointment setting
• Data cleansing
• Data verification

And many more!

Notable Clients

The names of clients haven’t been disclosed by Callbox Malaysia.

Pricing

It does not provide a standard pricing.

Also Read:

• Top 10 Business Process Outsourcing (BPO) Companies in 2024
• Top 10 Business Process Outsourcing Companies (BPO) in the USA
• Top 10 Business Process Outsourcing Companies (BPO) in India
• Top 10 Business Process Outsourcing Companies (BPO) in Philippines
• Top 10 BPO companies in Sri-Lanka
• Top 10 BPO Companies in Australia
• Top 10 BPO Companies in south Africa

How Much You Can Save By Outsourcing in Malaysia

While the labor cost in Malaysia is definitely lower than the USA, UK or Canada, we can make an estimation about how much business owners can save by outsourcing in Malaysia.

To measure, I have taken the following figures:

• Most affordable outsourcing company in Malaysia – HiredSupport (starts from $7/hr).
• Median of full-time employee rates to hire customer support agent in the USA, UK, Canada, and Australia.
• Total costs comparison of hiring agents for 8 hours, and 5 days a week.

With these figures as a measurement, following are the potential savings you can make by outsourcing:

Country	Cost of Hiring In-House	Outsourcing to HiredSupport	You Save	%Cost Save
USA	$100,742 per annum	$14,787 per annum	$85,955	Save 85.32%
UK	$213,840 per annum	$14,787 per annum	$199,053	Save 93.09%
Canada	$31,722 per annum	$14,787 per annum	$16,935	Save 53.39%
Australia	$38,438 per annum	$14,787 per annum	$23,651	Save 61.53%

All of the currencies have been taken into the US. dollars to make a valid comparison.

Conclusion

We had an overview about the top BPO companies in Malaysia. It is important to note some of these companies may not have a physical presence in Malaysia, but all of them have virtual assistants present in Malaysia.

And if you are still confused about choosing the right BPO company, I’d suggest choosing HiredSupport as your partner.

What differentiates HiredSupport is not only its expertise but also that it’s the only service provider in the list that offers a free 7-day trial period. You can also request a quote to analyze how much you can save with the HiredSupport.