Top 10 BPO Companies in Australia

Simply put, Business Process Outsourcing (BPO) is when a company delegates its internal tasks to a third-party vendor. This is done to help improve efficiency, but most importantly, it saves business costs that can be spent on expansion projects. 

It’s noted that the average salary in Australia is USD $23.4 per hour, which doesn’t include health insurance and additional perks such as a quarterly bonus.

However, outsourcing to HiredSupport in Australia saves you a lot of cost. Their expert agents are available at your convenience 24/7 with per-hour rates starting from $7 per hour. 

In this article, let’s break down the top BPO companies in Australia that make processes easier for businesses. 

The Methodology: Top BPO Companies in the Australia

In order to curate this list of top 10 BPO companies, we took into consideration the following factors:

• The company has to have virtual assistants in Australia.
• Service quality
• Client base
• Feedback from people on different platforms such as Glassdoor and Reddit.
• Repeat clients of the company
• Clients’ case studies
• Pricing model
• Numbers of years of experience in the BPO sector
• Affordability

Most of these factors are qualitative. We scaled them on a rating that ranged from 1-10, and then the cumulative score of each company was calculated. The outsourcing service provider with the highest score stood at the top, and the following followed. 

Without further ado, let’s discuss the top 10 BPO companies in Australia. 

1. HiredSupport

Established in 2016, HiredSupport has been in the BPO industry for almost a decade. With experts on its side, this outsourcing service provider stands tall when it comes to efficient outsourcing that guarantees results. 

HiredSupport handles companies of any scale – from SMEs to enterprises. Moreover, they serve diverse industries, from data annotation for a dairy farm to customer support for an entertainment company.

HiredSupport has an average review rating of 4.9 stars on Clutch, which shows that customers trust the company. Moreover, this outsourcing service provider has its headquarters in the USA., giving business owners leverage to hold the company accountable if things don’t work out.

I have compared it with the other companies in the BPO industry, and with a rate that starts from $7/hr, they are the most affordable. This makes it the ideal choice for business owners looking to expand. 

Services Offered

Here are some services HiredSupport offers: 

• Live chat support
• Email support
• Business process outsourcing (BPO)
• Helpdesk and ticket support
• Legal process outsourcing in Australia
• Troubleshooting
• Virtual assistant services in Australia
• Content moderation
• Medical billing
• Telemarketing
• Data entry
• Virtual employees
• Phone ordering
• Order validation
• Lead generation
• Order support

…and that’s not all. They continuously expand their offerings to better serve clients and ensure they’ve covered you.

If you want something that’s not included in the service, reach out to their sales team at [email protected] or give them a call at (800) 655-5891.

Noteworthy Clients

Here are some noteworthy clients that HiredSupport works with:

• Wowcube
• Healthystuff
• OCG
• MakeUp Eraser

HiredSupport also has a dedicated page for case studies, where you’ll find how the service provider has helped different businesses.

Pricing

Starting at just $7/hr, HiredSupport offers cost-effective outsourcing solutions, earning its top rank on our list. 

In numbers, working with HiredSupport can help you save up to 81.65%, cementing its position as a primary choice for business owners. 

Free Trial

HiredSupport offers a 7-day free trial. They’ll assess your needs, conduct a thorough audit, and provide insights on enhancing your operations.

2. Hammerjack (Sydney, Australia)

Hammerjack’s date of establishment is not known from our online resources. The company has its office in Sydney, Australia delivering high-performance outcomes and cost savings for your business. 

This outsourcing service provider has experience in various insurance, real estate industries, and legal processes. This helps with the company’s credibility, making it a safe option for your outsourcing needs. 

Hammerjack has an average review rating of 4.5 stars on Glassdoor.

Services Offered

Here are some services Hammerjack offers: 

• Virtual Assistants
• Dedicated Staff
• Virtual assistant services in Australia

Hammerjack offers limited services, not ideal for small businesses that are on a tight budget. 

Noteworthy Clients

Here are some noteworthy clients that Hammerjack works with:

• Obsidian Advisory
• Institchu
• CPS Insurance
• TalentVine
• Spinn Business Solutions

Pricing

As per Hammerjack’s website the pricing is not mentioned. So you would have to fill out the contact form and wait for an agent to reach out to you. 

Free Trial

Hammerjack doesn’t offer a free trial to businesses who are willing to outsource their operations. 

3. TSA Group (West Perth, Australia)

The TSA Group’s date of establishment is 1997, meaning they have been in business for more than 20 years. They personalize customer experience, giving brands a unique voice, which helps improve client acquisition rate.

TSA Group’s contact center in Australia is certified carbon neutral, ideal for businesses who are conscious about reducing their carbon footprint. 

TSA Group has an average review rating of 2.8 stars on Glassdoor, reducing its credibility as a reliable outsourcing partner.

Services Offered

Here are some services TSA Group offers: 

• Call center outsourcing
• Sales
• Customer care
• Collections 
• Virtual assistant services in Australia
• Back office support

Noteworthy Clients

TSA Group’s clients are not disclosed on the website. 

Pricing

You would have to fill out the contact form, to know more about the company’s pricing. 

Free Trial

TSA Group doesn’t offer a free trial.

4. Cloudstaff (Sydney, Australia)

Cloudstaff’s date of establishment is 2005, as per its website. This outsourcing service provider is ISO 27001 certified, marking its credibility amongst businesses. 

This outsourcing service provider has experts from different industries ranging from accounting to tourism. 

Cloudstaff has an average review rating of 4.5 stars on Glassdoor.

Services Offered

Here are some services Cloudstaff offers: 

• CRM and database updates and management
• Data entry, research, and harvesting
• Event management and travel planning
• Implementing and maintaining admin processing

Cloudstaff offers a multitude of services in various industries such as mortgage broking. 

Noteworthy Clients

Clients that Cloudstaff works with aren’t included on the website. 

Pricing

As per Cloudstaff’s website the pricing is not mentioned. So you would have to fill out the contact form and wait for an agent to reach out to you. 

Free Trial

Cloudstaff doesn’t offer free trials to businesses who are willing to outsource their operations. 

5. Acquire BPO (Melbourne, Australia)

BPO’s date of establishment is 2005, as per its website. It has served industries ranging from banking to the retail sector. 

The company has 15 plus locations in Australia and employs 9500 plus individuals.

Acquire BPO has an average review rating of 3.5 stars on Glassdoor.

Services Offered

Here are some services Acquire BPO offers: 

• List-Building and Lead Generation
• Order-Taking and Payment Processing
• Sales, Telemarketing and Account Management
• Content Moderation
• Data Cleansing
• Data Entry
• HR Admin and Payroll
• Level 1, 2 and 3 Technical Support
• Web Chat and Email Support

Noteworthy Clients

Here are some clients that Acquire BPO works with:

• Opteon
• Money3
• Loan Studio
• Pepper Money
• RateOne

Pricing

As per Acquire BPOs website the pricing is not mentioned. You would have to call them or fill out the contact form to know more about their outsourcing pricing packages. 

Free Trial

Acquire BPO doesn’t offer a free trial to businesses.

6. Illicium (Sydney, Australia)

Illicium’s date of establishment is 2018, as per its website. Their key focus is increasing your company’s sales by becoming an extension of your value proposition. 

Illicium has an average review rating of 4.9 stars on Clutch, which helps in the service provider’s branding strategy. 

Services Offered

Here are some services Illicium offers: 

• Outsourcing Sales Service
• Lead Generation Marketing
• Virtual assistant services in Australia
• Lead Generation for Startups
• Outsourcing Sales Team

Noteworthy Clients

Clients that Illicium works with are as follows: 

• SplitOff
• Vox Group
• SharePass
• Flowingly
• WWpass

Pricing

Illicium has a section on pricing models depending on the service you want to opt for. For example, strategy design, market research and access to sales playbooks would cost you around $4881/month. However, it’s important to note that this is the cost for one agent. 

Free Trial

Illicium doesn’t offer a free trial.

7. OutsourcingAngel (Sydney, Australia)

OutsourcingAngel’s date of establishment is 2015, as per its website. It has almost a decade of experience serving clients in different industries. This outsourcing service provider takes 10% of its profits and redirects it toward charity initiatives. 

According to Trust Pilot, OutsourcingAngel has a rating of 3.3 stars. 

Services Offered

Here are some services OutsourcingAngel offers: 

• Virtual Assistant Service
• Admin Virtual Assistant
• Customer Service Virtual Assistant
• Digital Marketing Virtual Assistant
• eCommerce Virtual Assistant
• Email Marketing Virtual Assistant
• Lead Generation Virtual Assistant
• Project Manager Virtual Assistant
• Sales Virtual Assistant
• Social Media Virtual Assistant

Noteworthy Clients

Here are some clients that OutsourcingAngel works with:

• Profit Improvers
• Jossie Haines
• Taste Studios
• ClockWise Productions

Pricing

OutsourcingAngel has three outsourcing pricing models namely; starter, premier and professional. Each comes with its own set of perks and benefits for your business. However, to get the exact price, you would need to book a discovery call with their sales agents. 

Free Trial

OutsourcingAngel doesn’t offer a free trial. 

8. Startek (Melbourne, Australia)

Startreks date of establishment is 1987, as per its website. It has over 30 years of experience serving clients in different sectors. Startek was named to the 2024 Global Outsourcing 100 list by IAOP, which is a huge achievement. 

According to Trust Pilot, Startrek has a rating of 3.9 stars. 

Services Offered

Here are some services Startrek offers: 

• CX consulting
• Omnichannel contact center
• Startek® cloud
• Startek® LISA
• AI coach
• Agent assist
• Knowledge management
• Intelligent automation and self service

Noteworthy Clients

Startrek hasn’t disclosed its clients on the website. 

Pricing

Startrek’s pricing model isn’t given on the website. You would need to choose a suitable option and for the prices. This may take time, as such a big company doesn’t always respond on time. 

Free Trial

Startrek doesn’t offer a free trial. 

9. Sharesource (Queensland, Australia)

Startreks date of establishment is 2013, as per its Crunchbase. It has over a decade of experience serving clients in different sectors. 

According to Glassdoor, Sharesource has a rating of 4.6 stars, making it a fairly good employer brand. 

Services Offered:

Here are some services Sharesource offers: 

• Offshoring
• Headhunting
• Sourcing
• Resume Screening and Scheduling

Noteworthy Clients

Here are some notable clients of Sharesource:

• Airborne Logic
• Envault
• abcis
• Engagin.io
• Ovic

Pricing

Sharesource’s pricing model isn’t given on the website. Businesses need to fill out the form and wait for a support agent to get back to them. 

Free Trial

Sharesource doesn’t offer a free trial. 

10. Evolved Contact

Evolved Contact’s date of establishment is 2015, according to LinkedIn. The company promises on delivering high-performance outcomes and cost savings for your business. Your goals are directly tied to the revenue and profit center of your organization. 

Evolved Contact isn’t reviewed on websites such as Clutch and Glassdoor, hurting the service provider’s reputation.

Services Offered

Here are some services Evolved Contact offers: 

• Outbound sales
• Inbound sales
• Inside sales
• Live reporting 
• SMS and email campaigning
• Lead nurturing

Noteworthy Clients

Here are some noteworthy clients that Hammerjack works with:

• StartPoint
• Hope
• health.com.au
• Accrue
• Dekra
• BarryPlant

Pricing

As per Evolved Contact’s website the pricing is not mentioned. So you would have to fill out the contact form and wait for an agent to reach out to you. 

Free Trial

Evolved Contact doesn’t offer a free trial to businesses who are willing to outsource their operations. 

Read More:

• Top 10 Business Process Outsourcing (BPO) Companies in Malaysia
• Top 10 Business Process Outsourcing Companies (BPO) in the USA
• Top 10 Business Process Outsourcing Companies (BPO) in India
• Top 10 BPO (Business Processing Outsourcing) Companies in the Philippines
• Top 10 Business Process Outsourcing (BPO) Companies in 2024
• Top 10 BPO companies in Sri-Lanka

How Much You Can Save By Outsourcing to Australia

While the labor cost in Australia is definitely lower than the USA, we can make an estimation about how much business owners can save by outsourcing in Australia.

To measure, I have taken the following figures:

• Most affordable outsourcing company in Australia – HiredSupport (starts from $7/hr).
• Median of full-time employee rates to hire customer support agent in the USA, UK, and Canada.
• Total costs comparison of hiring agents for 8 hours, and 5 days a week.

With these figures as a measurement, following are the potential savings you can make by outsourcing:

Country	Cost of Hiring In-House	Outsourcing to HiredSupport	You Save	%Cost Save
USA	$100,742 per annum	$14,787 per annum	$85,955	Save 85.32%
UK	$213,840 per annum	$14,787 per annum	$199,053	Save 93.09%
Canada	$31,722 per annum	$14,787 per annum	$16,935	Save 53.39%

All of the currencies have been taken into the US. dollars to make a valid comparison.

Conclusion

In conclusion, when exploring the top BPO companies in Australia, it’s quite clear that HiredSupport stands out as the best choice for businesses. 

Its industry expertise and commitment to delivering high-quality services at reasonable rates set them apart from competitors. 

HiredSupport offers a 7-day free trial, allowing potential clients to experience their services risk-free. With HiredSupport, businesses can outsource with confidence while leaving their worries to us.