Working with a BPO can save your company a lot of money. For example, hiring an employee in the USA can cost around $30 per hour. However, hiring an employee in an underdeveloped country can be as low as $7/hr. This significant difference means your business can save money and be more efficient by outsourcing tasks.
Even though business owners see the benefits of outsourcing, they often struggle to find the right company. It’s important to choose a BPO company that fits your needs and helps your business grow.
Our Methodology to Rank Top BPO Companies in Charlotte
To list the Top BPO Companies in Charlotte, we have analyzed the following factors:
- Physical Location
- Expertise and Experience
- Range of Services
- Response Time and Availability
- Scalability and Flexibility
- Reputation and Client Testimonials
- Cost-Effectiveness
- Communication Skills
- Tools Integrations
We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked at the top of our list of top outsourcing companies in Charlotte.
1. HiredSupport
HiredSupport was founded in 2016 and has been serving more than 100 clients across the globe for almost a decade now. The company’s head office is based in California, with virtual offices in Charlotte.
HiredSupport serves many industries and supports all types of businesses – from small and medium to corporate.
HiredSupport has a rating of 4.9 stars on Clutch, making it a trustworthy option for businesses looking to cut costs while being efficient.
What Services Does HiredSupport Offer?
HiredSupport offers BPO services such as:
- Technical Support
- Back Office Support
- Phone Support
- Email Support
- Help Desk Support
- Data Entry
- Data Annotation
Free Trial and Pricing
HiredSupport’s pricing starts from $7/hr. This makes it the most affordable option on our list. HiredSupport offers a free trial, allowing business owners to make informed investment decisions before making a purchase.
2. VDart
Dart Global Solutions is a top-notch BPO provider in Charlotte. They offer tailored services to improve business efficiency and cut costs. With years of experience, they have built a reputation for reliability and excellence.
Services Offered
- Customer service
- Technical support
- Data entry
- IT services
Free Trial and Pricing
VDart hasn’t disclosed its pricing on the website and doesn’t offer a free trial.
3. Belay Solutions
Belay Solutions is renowned for its virtual assistant services. Based in Charlotte, they help businesses streamline operations by providing skilled virtual assistants. Their focus on quality and client satisfaction sets them apart.
Services Offered
- Virtual assistance
- Bookkeeping
- Website maintenance
- Social media management
Free Trial and Pricing
Belay Solutions offers a free trial period of one week with rates beginning at $12/hour.
4. Global Response
Global Response is a leading BPO company in Charlotte, known for robust customer service solutions. They partner with businesses to enhance customer experiences and drive growth.
Services Offered
- Customer service
- Sales support
- Market research
- Order processing
Free Trial and Pricing
They provide a 5-day free trial and pricing starts at $11/hour.
5. MAP Communications
MAP Communications, based in Charlotte, offers personalized call center services. Their dedication to exceptional customer service helps businesses of all sizes manage their communication needs effectively.
Services Offered
- Call answering
- Virtual receptionist
- Message taking
- Appointment scheduling
Free Trial and Pricing
MAP Communications offers a 7-day free trial, with services starting at $9/hour.
6. CGS (Computer Generated Solutions)
CGS, a trusted name in Charlotte, provides a range of BPO services designed to help companies operate more efficiently. Their strong track record of customer satisfaction makes them a reliable choice.
Services Offered
- Technical support
- Customer care
- IT support
- Back-office services
Free Trial and Pricing
They offer a free trial period and pricing starts at $10/hour.
7. Sterling Capital
Sterling Capital, based in Charlotte, delivers financial outsourcing services. They help businesses manage their finances with a focus on accuracy and reliability, ensuring seamless financial operations.
Services Offered:
- Financial analysis
- Accounting
- Payroll processing
- Tax preparation
Free Trial and Pricing
Sterling Capital offers a free trial available for 5 days, with services starting at $15/hour.
8. Red Ventures
Red Ventures, located in Charlotte, offers marketing and sales solutions to help businesses grow. Their data-driven strategies and expert team deliver exceptional results.
Services Offered
- Sales optimization
- Digital marketing
- Lead generation
- Content creation
Free Trial and Pricing
They provide a 7-day free trial and competitive rates starting at $13/hour.
9. Foundever
Foundever, located in Charlotte, delivers comprehensive customer experience solutions. Their focus on enhancing customer satisfaction and loyalty makes them a top BPO choice. The company has 40,000 plus employees.
Services Offered
- Customer service
- Technical support
- Sales support
- Help desk services
Free Trial and Pricing
Businesses can take advantage of Sitel Group’s services starting at $12/hour.
10. SEBPO
SEBPO, a reliable BPO provider in Charlotte, offers specialized outsourcing services. They help businesses streamline operations and reduce costs with their expert solutions. The company was formed in 2006.
Services Offered
- IT support
- Back-office services
- Creative services
- Customer support
Free Trial and Pricing
They offer a 7-day free trial, and pricing starts at $8/hour.
Read More:
- Top 10 Business Process Outsourcing (BPO) Companies in 2024
- Top 10 Business Process Outsourcing Companies (BPO) in India
- Top 10 Business Processing Companies (BPO) Companies in Malaysia
- Top 10 BPO (Business Processing Outsourcing) Companies in the Philippines
- Top 10 BPO companies in Sri-Lanka
- Top 10 BPO Companies in Australia
- Top 10 BPO Companies in south Africa
Conclusion
Finding the right BPO company is crucial for your business. HiredSupport stands out with a 4.9-star rating on Clutch, affordable rates starting from $7/hour, and a free 7-day trial. They have successfully served multiple clients, ensuring top-notch service. Get a quote from HiredSupport today and scale your business operations.
