Top 10 BPO Companies in Florida

Outsourcing can save a lot of money for your business.

For example, hiring a customer service representative in the USA might cost you around $40,000 per year. But if you hire someone from a country like Pakistan or India, it might only cost you $5,000 per year. This means you can save $35,000 per year for just one employee!

Even though outsourcing saves money, finding the right company to work with can be hard. You need a company that understands your needs, communicates well, and delivers quality work. Let’s explore the top 10 BPO companies in Florida to help you make the right choice.

Our Methodology to Rank Top BPO Companies in the Florida

To list the top 10 BPO companies in Florida, we analyzed the following factors:

• The company’s headquarters should be in Florida, or virtual agents should be located there.
• Quality of service
• Number of clients
• What people say about it on different platforms (Quora, Reddit)
• Recurring clients of the company
• Case studies of their clients
• Price
• Number of years a company has been operating in the BPO
• Affordability

Most of these factors are qualitative. Our team scaled them on a rating that ranged from 1-10, and then the cumulative score of each company was calculated. Florida’s top BPO company ranks high on our scale.

Cool, let’s dive into the top 10 Business Process Outsourcing Companies in Florida:

Top 10 BPO Companies in Florida

HiredSupport

HiredSupport is the champion of outsourcing. They have their physical offices at the places you outsource to, so all the agents are more accountable and trustworthy.

This is important to mention because most business owners struggle to find trustworthy virtual assistants who work from home. HiredSupport has a dedicated team working in the physical offices that you can take advantage of.

According to Clutch, HiredSupport has an average review rating of 4.9 stars, which shows customers’ trust in the company. Moreover, the company has a virtual office in Florida and physical offices in the USA, which gives the business owners leverage to hold the company accountable if things go south.

I have compared it with other Florida-based companies in the BPO industry, and with a rate that starts from $7/hr, they are the most affordable option.

Services Offered

HiredSupport services include:

• Live chat support
• Email support
• Helpdesk and ticket support
• Business process outsourcing (BPO)
• Troubleshooting
• Content moderation
• Medical billing
• Telemarketing
• Data entry
• Virtual employees
• Phone ordering
• Order validation
• Lead generation
• Order support

And they’re not stopping there. Continuously expanding their offerings to better serve customers, HiredSupport ensures they’ve got you covered.

Need something specific? Reach out to their sales team at [email protected] or give them a call at (800) 655-5891.

Noteworthy Clients:

HiredSupport caters to businesses of all sizes, from small-medium enterprises to large corporations. Some of their notable clients include

• Wowcube
• Healthystuff
• OCG
• MakeUp Eraser

And many more.

HiredSupport also has a dedicated page for the case studies.

Pricing:

Starting at just $7/hr, HiredSupport embodies the essence of cost-effective outsourcing, earning its top rank.

With potential savings of up to 81.65%, makes it a no-brainer choice.

Free Trial:

HiredSupport offers a risk-free trial. They’ll assess your needs, conduct a thorough audit for 7 days, and provide insights on enhancing your operations.

2. Sykes Enterprises

Sykes Enterprises is a well-known BPO company in Florida that focuses on helping businesses with customer service and technical support. They are known for their dedicated approach to customer satisfaction.

Services offered:

• Customer service
• Technical support
• Sales
• IT support

Free Trial and Pricing:

Sykes does not offer a free trial. Pricing varies depending on the services required.

3. Teleperformance

Teleperformance is a global BPO leader with a strong footprint in Florida. They provide a wide range of services aimed at enhancing customer experience and operational efficiency.

Services offered:

• Customer service
• Technical support
• Sales
• Back office solutions

Free Trial and Pricing

Teleperformance does not offer a free trial. Pricing is determined based on specific business needs.

4. Alorica

Alorica is a top BPO company in Florida, known for its comprehensive customer service solutions. They focus on delivering high-quality customer experiences.

Services offered:

• Customer service
• Technical support
• Sales
• Collections

Free Trial and Pricing:

Alorica does not offer a free trial. Pricing is tailored to the services provided.

5. Xerox

Xerox is not just about printers and copiers; they are also a major player in the BPO industry in Florida. They offer a variety of services to help businesses streamline their operations.

Services Offered:

• Customer service
• IT services
• Document management
• HR solutions

Free Trial and Pricing

Xerox does not offer a free trial. Pricing depends on the specific services required.

6. Conduent

Conduent is a prominent BPO company in Florida that provides a wide range of business services. They are known for their expertise in improving business processes and customer experiences.

Services offered:

• Customer service
• Healthcare solutions
• HR services
• Transaction processing

Free Trial and Pricing:

Conduent does not offer a free trial. Pricing is based on the services needed.

7. Infosys BPM

Infosys BPM is a top choice for businesses in Florida looking for efficient outsourcing solutions. They offer a broad range of services to help businesses operate more smoothly.

Services Offered:

• Customer service
• Finance and accounting
• Human resources
• Procurement

Free Trial and Pricing:

Infosys BPM does not offer a free trial. Pricing varies with the services chosen.

8. Wipro

Wipro is a global leader in business process outsourcing with a strong presence in Florida. They are known for their innovative solutions and commitment to quality.

Services offered:

• Customer service
• IT services
• Finance and accounting
• HR services

Free Trial and Pricing:

Wipro does not offer a free trial. Pricing is customized based on service requirements.

9. Accenture

Accenture is a renowned BPO provider in Florida, offering a wide range of services to enhance business performance. They are known for their expertise and global reach.

Services offered:

• Customer service
• IT services
• Consulting
• Digital marketing

Free Trial and Pricing:

Accenture does not offer a free trial. Pricing depends on the specific needs of the business.

10. TTEC

TTEC is a leading BPO company in Florida, specializing in customer experience and digital transformation. They focus on delivering exceptional service to their clients.

Services offered:

• Customer service
• Technical support
• Sales
• Digital solutions

Free Trial and Pricing

TTEC does not offer a free trial. Pricing is determined based on the services required.

Read More:

• Top 10 Business Process Outsourcing (BPO) Companies in 2024
• Top 10 Business Process Outsourcing Companies (BPO) in India
• Top 10 Business Processing Companies (BPO) Companies in Malaysia
• Top 10 BPO (Business Processing Outsourcing) Companies in the Philippines
• Top 10 BPO companies in Sri-Lanka
• Top 10 BPO Companies in Australia
• Top 10 BPO Companies in south Africa

How Much You Can Save By Outsourcing in the USA

While the labor cost in under-developed is definitely lower than in the USA, UK, or Canada, we can make an estimation about how much business owners can save by outsourcing.

To measure this, I have taken the following figures:

• The most affordable outsourcing company in the USA is HiredSupport (starting from $7/hr).
• The median of full-time employee rates to hire customer support agents in the USA, UK, Canada, and Australia.
• Total costs are compared to hiring agents for 8 hours and 5 days a week.

With these figures as a measurement, following are the potential savings you can make by outsourcing:

Country	Cost of Hiring In-House	Outsourcing to HiredSupport	You Save	%Cost Save
USA	$100,742 per annum	$14,787 per annum	$85,955	Save 85.32%
UK	$213,840 per annum	$14,787 per annum	$199,053	Save 93.09%
Canada	$31,722 per annum	$14,787 per annum	$16,935	Save 53.39%
Australia	$38,438 per annum	$14,787 per annum	$23,651	Save 61.53%

All of the currencies have been taken into the US. dollars to make a valid comparison.

Conclusion

Choosing the right BPO company is crucial for your business success. Among the top 10 BPO companies in Florida, HiredSupport stands out with its excellent reputation.

With a 4.9-star rating on Clutch and a free 7-day trial, HiredSupport has proven to deliver high-quality service to multiple clients. Get a quote from HiredSupport today and see how they can help your business save money and improve efficiency!