If you running a business and need more help, hiring new employees in the USA is very expensive. The average salary for a customer service representative in the USA is about $36,000 per year. However, if you opt for business process outsourcing, it could cost as little as $6,000 per year. By outsourcing, you can save a lot of money and still get the help you need.
Many business owners think about outsourcing but don’t know which company to choose. Finding the right BPO company can be tricky because there are so many options, and you want to pick the best one. It’s important to look at their services, prices, and reputation to make a good decision.
Our Methodology to Rank Top BPO Companies in Phoenix
To list the Top BPO Companies in Phoenix, Arizona, we have analyzed the following factors:
- Physical Location
- Expertise and Experience
- Range of Services
- Response Time and Availability
- Scalability and Flexibility
- Reputation and Client Testimonials
- Cost-Effectiveness
- Communication Skills
- Tools Integrations
We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked at the top of our list of top business process outsourcing companies.
Company
BPO
Free Trial
Pricing
HiredSupport
Nexa
CMS
Empereon
Vensure
BPO
BPO
BPO
BPO
BPO
Yes
No
No
No
No
Starts from
Customized
Customized
Customized
Start Virtual
Company
BPO
Free Trial
Pricing
HiredSupport
BPO
Yes
Starts from
Nexa
BPO
No
Customized
CMS
BPO
No
Customized
Empereon
BPO
No
Customized
Vensure
BPO
No
Customized
Start Virtual
BPO
No
$1,300/m
Unity Communications
BPO
No
Customized
CGS
BPO
No
Customized
ReceptionHQ
BPO
Yes
$5-$49/hr
Liveops
BPO
No
Customized
1. HiredSupport
HiredSupport stands at top in the list of top BPO companies in Phoenix.
It was founded in 2016 and has been serving more than 100 clients across the globe for almost a decade now. This business process outsourcing company has its head office based in California, with virtual offices in Phoenix.
HiredSupport serves many industries and supports all types of businesses – from small and medium to corporate.
HiredSupport has a rating of 4.9 stars on Clutch, making it a trustworthy option for businesses looking to cut costs while being efficient.
What Services Does HiredSupport Offer?
HiredSupport offers BPO services such as:
- Technical Support
- Back Office Support
- Phone Support
- Email Support
- Help Desk Support
- Data Entry
- Data Annotation
Free Trial and Pricing
HiredSupport’s pricing starts from $7/hr. This makes it the most affordable option on our list. HiredSupport offers a free trial, allowing business owners to make informed investment decisions before making a purchase.
2. Nexa (Phoenix, Arizona)
Nexa is a business process outsourcing company that was established in 1982. This outsourcing agency is located in Phoenix, Arizona. This company deals with startups and enterprises, helping them achieve success and streamline operations. This service provider has helped various industries ranging from healthcare to home services.
Services Offered
Nexa provides the following services:
- Call answering (24/7)
- Inbound and outbound sales
- Lead qualification
- Customer support via various channels (live chat, text, etc.)
- Appointment scheduling
- Client intake services
Pricing and Free Trial
The company offers customized pricing according to the needs of a customer. No, the company does not offer a free trial.
3. Continental Message Solution (CMS)
CMS provides comprehensive BPO services tailored to meet the needs of businesses of all sizes. This business process outsourcing company has more than 50 years of experience, making it a reliable choice for businesses.
Services Offered
- Appointment scheduling
- Telephone order support
- Event and seminar registration
- Appointment reminder calls
Free Trial and Pricing
CMS doesn’t offer a free trial, and pricing is not disclosed on the website.
4. Empereon Constar
Empereon Constar specializes in customer service and back-office support, making them a top choice for businesses looking to improve their customer interactions. This business process outsourcing company operates on a high level of data security and compliance.
Services Offered
- Customer service
- Sales support
- Customer care
- Back-office support
Free Trial and Pricing
It doesn’t offer a free trial, and the pricing isn’t disclosed on the website.
5. Vensure Employer Services
Vensure Employer Services offers a range of HR and payroll solutions, helping businesses manage their workforce efficiently. This business process outsourcing company has over 1000 employees that are available 24/7.
Services Offered
- HR administration
- Payroll processing
- Risk management
- Employee benefits
Free Trial and Pricing
Vensure doesn’t offer a free trial and to learn more about pricing you would need to request a call with their sales representatives.
6. Start Virtual
Start Virtual provides virtual assistant services, focusing on helping businesses with administrative tasks and customer service. You can trust this business process outsourcing company if you looking to hire top talent specific to your requirements.
Services Offered
- Virtual assistance
- Customer support
- Data entry
- Administrative tasks
Free Trial and Pricing:
Its pricing starts at $1300/month and agents would be available for 30 hours per week. This BPO doesn’t offer a free trial.
7. Unity Communications
Unity Communications offers a variety of BPO services aimed at helping businesses streamline their operations and improve customer satisfaction. This business process outsourcing company has served industries ranging from eCommerce to the travel and hospitality sectors.
Services Offered
- Customer service
- Technical support
- Data entry
- Back-office support
Free Trial and Pricing
Unity Communications doesn’t offer a free trial and the pricing plan isn’t disclosed on the website.
8. CGS Global
Introduction: CGS Global provides a range of BPO services, including HR and payroll solutions, making them a valuable partner for businesses looking to manage their workforce effectively. This business process outsourcing company deals particularly with a company’s payroll and ensuring finances are streamlined.
Services Offered
- HR administration
- Payroll processing
- Employee benefits
- Risk management
Free Trial and Pricing
CGS Global doesn’t offer a free trial and the pricing isn’t disclosed on the website.
9. ReceptionHQ
ReceptionHQ provides a range of BPO services to its B2B clients in Australia and the USA. This business process outsourcing company specializes in phone answering and virtual receptionist services.
Services Offered
- Virtual Reception & Call Answering
- Message-Taking
- Messages & Call Transfers
- Virtual Assistants
- Appointment Scheduling
- Bilingual Answering
- After-Hours Answering
Free Trial and Pricing
ReceptionHQ offers a free trial on its call answering service. The pricing for ReceptionHQ ranges from $5 to $49 and is more focused on call and voicemail transferring.
10. Liveops
Liveops provides a platform that provides scalable, on-demand solutions tailored for enterprises and their customers. It uses the power of human interaction, utilizing technology and data to empower its agents, ensuring enhanced customer experiences.
Services Offered
- Virtual Reception & Call Answering
- Inbound/Outbound voice chat
- Back office solutions
- Post-Automation support
Free Trial and Pricing
Liveops doesn’t offer a free trial and doesn’t disclose pricing strategy on the website.
Read More:
- Top 10 Business Process Outsourcing (BPO) Companies in 2024
- Top 10 Business Process Outsourcing Companies (BPO) in India
- Top 10 Business Processing Companies (BPO) Companies in Malaysia
- Top 10 BPO (Business Processing Outsourcing) Companies in the Philippines
- Top 10 BPO companies in Sri-Lanka
- Top 10 BPO Companies in Australia
- Top 10 BPO Companies in south Africa
How Much You Can Save By Outsourcing in the USA
While the labor cost in under-developed is definitely lower than in the USA, UK, or Canada, we can make an estimation about how much business owners can save by outsourcing.
To measure this, I have taken the following figures:
- Most affordable outsourcing company in the USA – HiredSupport (starts from $7/hr).
- Median of full-time employee rates to hire customer support agent in the USA, UK, Canada, and Australia.
- Total costs are compared to hiring agents for 8 hours and 5 days a week.
With these figures as a measurement, the following are the potential savings you can make by outsourcing:
| Country | Cost of Hiring In-House | Outsourcing to HiredSupport | You Save | %Cost Save |
|---|---|---|---|---|
| USA | $100,742 per annum | $14,787 per annum | $85,955 | Save 85.32% |
| UK | $213,840 per annum | $14,787 per annum | $199,053 | Save 93.09% |
| Canada | $31,722 per annum | $14,787 per annum | $16,935 | Save 53.39% |
| Australia | $38,438 per annum | $14,787 per annum | $23,651 | Save 61.53% |
All of the currencies have been taken into the US. dollars to make a valid comparison.
Conclusion
Finding the right BPO company can save your business time and money. One company to consider is HiredSupport. With a 4.9-star rating on Clutch, prices start at just $7/hr per hour, a 7-day free trial, and a team of virtual agents in Phoenix.
Get a quote from HiredSupport today to see how they can help your business. You can also get a quote from their sales team (1 (800) 655-5891, email: [email protected]) to measure how much you can save by outsourcing to HiredSupport.
