BPO stands for business process outsourcing and it’s a process of outsourcing your operational needs like customer support, data entry or marketing to a third party.
As the wages in the developed countries (i.e., USA, UK) continue to rise high, BPO gives business owners a great opportunity to hire labor from the countries (i.e., Pakistan, Sri-Lanka) where employee wages are low.
Further, even if business owners decide to outsource, they struggle to find the right company. You will literally find tons of BPO companies and may end up spending a lot money. And in some cases your business operations may suffer quality issues with the wrong BPO partner.
To help you with this, I have listed the top 10 BPO companies in Sri-Lanka.
Our Methodology to Rank Top BPO Companies
To list the top 10 BPO companies, we analyzed the following factors:
- The company should have virtual assistants in Sri-Lanka
- Numbers of years a company is operating in the BPO
- Quality of service
- Number of clients
- What people say about it on different platforms (Quora, Reddit)
- Recurring clients of the company
- Case studies of their clients
- Price
- Affordability
Most of these factors are qualitative. Our team scaled them on a rating that ranges from 1-10 and then the cumulative score of each company was calculated. The company with the highest score stands at the top, and the subsequent list follows it.
Cool, let’s dive into the top 10 Business Process Outsourcing Companies in Sri-Lanka:
Company
Established
Star Rating
Pricing
HiredSupport
Konnect BPO
Bellvantage
PNB Holdings
T AND T
2016
2016
2008
2015
1977
4.9/5
4.4/5
3.1/5
3.5/4
4.5/5
Starts from $7/Hr
Customized
Customized
Customized
Hayleys BPO
Company
Established
Star Rating
Pricing
HiredSupport
2016
4.9/5
Starts from $7/Hr
Konnect BPO
2016
4.4/5
Customized
Bellvantage
2008
3.1/5
Customized
PNB Holdings
2015
3.5/4
Customized
T AND T
1977
4.5/5
Customized
Hayleys BPO
2009
4.1/5
Customized
Inovaze BPO
2011
4.6/5
$25–$49/hr
Envoy Ortus
1993
2.9/5
Customized
1840 & Company
2014
3.2/5
Customized
SourceOne
2014
3.3/5
Customized
1. HiredSupport
With a timeline of more than a decade in the BPO industry, HiredSupport stands at top when it comes to the best business process outsourcing companies.
The company has their virtual assistant based in sri-lanka, and in fact claims to save around 81.65% of your labor cost by outsourcing.
According to clutch, HiredSupport has an average review rating of 4.9 that shows customers trust in the company over the years. Moreover, the company serves multiple industries and supports businesses of all sizes – from small medium to large enterprises.
Services Offered
HiredSupport is known for the following services:
- Live chat support
- Business process outsourcing (BPO)
- Email support
- Helpdesk and ticket support
- Troubleshooting
- Content moderation
- Medical billing
- Telemarketing
- Data entry
- Virtual employees
- Phone ordering
- Order validation
- Lead generation
- Order support
Require something specific? Please contact their sales team via email ([email protected]) or by phone at (800) 655-5891.
Notable Clients
Here are some notable clients of HiredSupport:
- Healthystuff
- Wowcube
- MakeUp Eraser
- OCG
And many more!
Pricing
With the most affordable rate that starts from $7/hr, HiredSupport stands at the top in the Sri-lankan BPO companies.
Free Trial
HiredSupport provides a 7-day trial period during which businesses can evaluate their requirements, ask for a detailed audit, and can set the right expectations.
2. Konnect BPO Technologies (Pvt) Ltd (Dehiwala-Mount Lavinia, Sri Lanka)
Established in 2016, Konnect BPO stands at the second when we compare top BPO companies in Sri-lanka. Like HiredSupport, Konnect BPO also serves multiple industries and businesses of all ranges.
The company has its quarters based in Dehiwala-Mount Lavinia, Sri Lanka.
According to Glassdoor, the company has a star rating of 4.4 out of 5.
Services Offered
Following are the services offered by the Konnect BPO:
- Accounting
- Payment processing
- IT services
- Human resources
- Regulatory compliance
- Quality assurance
And many more!
Notable Clients
The company does not list its clients publicly.
Pricing
The company does not have a standard pricing, rather it depends on the customized plans.
Free Trial
The company does not provide a free trial.
3. Bellvantage (Pvt) Ltd (Colombo, Sri-Lanka)
Established in 2008, the company keeps on setting the high standard in the BPO market. It stands at the third when we compare the best business process outsourcing companies in Sri-Lanka.
The company has its quarters based in Colombo, Sri-Lanka.
According to Glassdoor, the company has a star rating of 3.1 out of 5 stars.
Services Offered
Following are the services offered by the Bellvantage:
- Contact centers
- Telemarketing
- Customer satisfaction
- Operator services
- Front office outsourcing
- Outbound call centers
- Inbound call centers
- Data entry
- Data processing
And many more!
Notable Clients
The company does not list its clients publicly.
Pricing
The company does not offer a standard pricing, rather it depends on the customized plans for each customer.
Free Trial
The company does not offer a free trial.
4. PNB Holdings Pvt Ltd (Kadawata, Sri Lanka)
PNB was founded in 2015, and stands at the fourth position when it comes to the top BPO companies in Sri-lanka. The company supports many industries that include – banking and financial services, manufacturing, healthcare, FMCG, and retail clothing.
The company has its headquarters based in Kadawata, Sri Lanka.
According to Glassdoor, the company has a star rating of 3.5 out of 5.
Services Offered
Following are the services offered by the PNB Holdings:
- Finance
- Accounting
- IT support
- Admin and contact center
- Supply chain and logistic services
- Accounts receivable
- Accounts payable
And many more!
Notable Clients
The company does not list its clients publicly.
Pricing
The company does not offer a standard pricing, rather it depends on the customized plans for each customer.
Free Trial
The company does not offer a free trial.
5. T AND T HOLDINGS (PVT) LTD (Colombo, Sri Lanka)
The company was founded in 1977, and stands at the fifth when we compare it with the other BPO companies. The company supports businesses of all ranges and has a history of providing excellent services.
The company has its headquarters based in Colombo, Sri Lanka.
According to Glassdoor, the company has a star rating of 4.5 out of 5.
Services Offered
Following are the services offered by the company:
- IT solutions
- Call center operations
- Recovery solutions
- Fund management services
And many more!
Notable Clients
The company does not list their client portfolio publicly.
Pricing
The company does not offer a standard pricing, rather it depends on the customized plans for each customer.
Free Trial
The company does not offer a free trial.
6. Hayleys BPO (Colombo, Sri Lanka)
Established in 2009, Hayleys BPO is a pioneer of providing excellent services in the BPO industry. The company mostly supports enterprises and operates in 16 business sectors.
The company has its headquarters based in Colombo, Sri Lanka.
According to Glassdoor, the company has a star rating of 4.1 out of 5.
Services Offered
Following are the services provided by the company:
- Finance and accounting
- Payroll
- Data management
- Procurement outsourcing
- Digital marketing
- IT solutions
- Call center operations
And many more!
Notable Clients
The company does not list their client portfolio publicly.
Pricing
The company does not offer a standard pricing, rather it depends on the customized plans for each customer.
Free Trial
The company does not offer a free trial.
7. Inovaze BPO (Colombo, Sri Lanka)
Established in 2011, the company has its headquarters in Colombo, Sri Lanka. The company serves the following industries – healthcare, finance, tech, real estate, food service, education, and retail.
The company has its headquarters based in Colombo, Sri Lanka.
When we compare it with the other BPO companies, Inovaze stands at the seventh. According to Glassdoor, the company has a star rating of 4.6 out of 5.
Services Offered
Following are the services offered by the Inovaze BPO.
- Financial services
- Technical support
- Customer services
- Customer retention
- Human resources
And many more!
Notable Clients
The company does not list their client portfolio publicly.
Pricing
Inovaze pricing ranges from $25–$49 per hour which is way more expensive than HiredSupport (starts from $7/hr).
Free Trial
The company does not offer a free trial.
8. Envoy Ortus (Colombo, Sri-Lanka)
Founded in 1993, Envoy is considered as one of top business process outsourcing companies in Sri-Lanka. The company has its quarters based in Colombo and stands at the eight when we compare it with the other BPO companies.
The company has its headquarters based in Colombo, Sri-Lanka.
According to Glassdoor, the company has a star rating of 2.9 out of 5.
Services Offered
Following are the services offered by the Envoy Ortus:
- Business setup
- HR Management
- Workforce management
- Recruitment
- Professional development and assessment
- Business support services
And many more!
Notable Clients
The company does not list their client portfolio publicly.
Pricing
The company does not offer a standard pricing, rather it depends on the customized plans for each customer.
Free Trial
The company does not offer a free trial.
9. 1840 & Company
Established in 2014, 1840 & Company employs a workforce of 201-500. The company serves clients of all sorts – from small medium businesses to large enterprises.
According to Glassdoor, the company has a star rating of 3.2 out of 5.
Services Offered
Following are the services offered by the 1840 & Company:
- Marketing
- Finance
- Development
- Contact center
- Sales agency
- Back office
- Human resources
And many more!
Notable Clients
The company does not list their client portfolio publicly.
Pricing
The company does not offer a standard pricing, rather it depends on the customized plans for each customer.
Free Trial
The company offers a 30 days free trial.
10. SourceOne Sri Lanka (Colombo, Sri-Lanka)
Established in 2014, SourceOne stands at the top when we compare it with the other top BPO companies in Sri-Lanka. The company offers a variety of services and caters many industries.
The company has its headquarters based in Colombo, Sri-Lanka.
According to Glassdoor, the company has a star rating of 3.3 out of 5.
Services Offered
Following are the services offered by the SourceOne:
- Virtual staffing
- Employer of Record (EOR)
- HR outsourcing
- Payroll services
And many more!
Notable Clients
The company does not list their client portfolio publicly.
Pricing
The company does not offer a standard pricing, rather it depends on the customized plans for each customer.
Free Trial
The company does not offer a free trial.
Read More:
- Top 10 Business Process Outsourcing (BPO) Companies in Malaysia
- Top 10 Business Process Outsourcing Companies (BPO) in the USA
- Top 10 Business Process Outsourcing Companies (BPO) in India
- Top 10 BPO (Business Processing Outsourcing) Companies in the Philippines
- Top 10 Business Process Outsourcing (BPO) Companies in 2024
- Top 10 BPO Companies in Australia
- Top 10 BPO Companies in south Africa
How Much You Can Save By Outsourcing in Sri-Lanka
While the labor cost in Sri-Lanka is definitely lower than the USA, UK or Canada, we can make an estimation about how much business owners can save by outsourcing in Sri-Lanka.
To measure, I have taken the following figures:
- Most affordable outsourcing company in Sri-Lanka – HiredSupport (starts from $7/hr).
- Median of full-time employee rates to hire customer support agent in the USA, UK, Canada, and Australia.
- Total costs comparison of hiring agents for 8 hours, and 5 days a week.
With these figures as a measurement, following are the potential savings you can make by outsourcing:
| Country | Cost of Hiring In-House | Outsourcing to HiredSupport | You Save | %Cost Save |
|---|---|---|---|---|
| USA | $100,742 per annum | $14,787 per annum | $85,955 | Save 85.32% |
| UK | $213,840 per annum | $14,787 per annum | $199,053 | Save 93.09% |
| Canada | $31,722 per annum | $14,787 per annum | $16,935 | Save 53.39% |
| Australia | $38,438 per annum | $14,787 per annum | $23,651 | Save 61.53% |
All of the currencies have been taken into the US. dollars to make a valid comparison.
Conclusion
We have had an overview about the top BPO companies in Sri-Lanka. It’s important to note that these companies may not have a physical presence in Sri-Lanka, but have virtual assistants in Sri-Lanka.
I have listed HiredSupport at the top because they have excellent reputation, provide professional services and come with an extremely affordable price.
The main purpose of outsourcing is to save your costs while maintaining the quality, and HiredSupport stands at the top of it.
You can request a quote to analyze how much you can save with HiredSupport. Moreover, HiredSupport also provides a 7 day free trial, so that you can set the right expectations about what you can expect out of it.
