Business process outsourcing (BPO) is the process of outsourcing your business functions to a third party. It is an effective method to reduce cost and increase efficiency while running a business.
For example, as of January 1, 2024, the minimum wage of a person in California is $16 per hour. These figures make the business owners reconsider their choices of hiring an in-house team for the redundant roles like customer support, data entry, and virtual assistants.
And even if business owners consider outsourcing, they struggle to find the right company which they can trust with their business functions and money.
To help you with this, we have listed top 10 business process outsourcing (BPO) companies. But first, let’s go through our methodology of ranking the top 10 BPO companies.
Our Methodology to Rank Top BPO Companies
To list the top 10 BPO companies, we analyzed the following factors:
- Numbers of years a company is operating in the BPO
- Quality of service
- Number of clients
- What people say about it on different platforms (Quora, Reddit)
- Recurring clients of the company
- Case studies of their clients
- Price
- Affordability
Most of these factors are qualitative. Our team scaled them on a rating that ranges from 1-10 and then the cumulative score of each company was calculated. The company with the highest score stands at the top, and the subsequent list follows it.
Cool, let’s dive into the top 10 Business Process Outsourcing Companies.
Company
Star Rating
Established
Pricing
HiredSupport
2. PartnerHero
3. HelpSquad BPO
4. WOW24-7
5. Upwork
4.9/5
3.5/5
4/5
3.9/5
#N/A
2016
2012
2015
2015
2015
Starts from $7/hr
$12-$19/hr
$8/hr
Customized
6. Influx
Company
Star Rating
Established
Pricing
HiredSupport
4.9/5
2016
Starts from $7/hr
2. PartnerHero
3.5/5
2012
$12-$19/hr
3. HelpSquad BPO
4/5
2015
$8/hr
4. WOW24-7
3.9/5
2015
Customized
5. Upwork
#N/A
2015
Customized
6. Influx
3.2/5
2013
$800-$2,100/m
7. HelpLama
4.4/5
2016
Customized
8. Back Office Betties
4.4/5
#N/A
$360-$1,999/m
9. Integra Global Solutions
3.5/5
#N/A
$155/m
10. Cloudstaff
4.5/5
2005
$1,049-$1,377
Note: reviews and pricing are set to change, these values show the status of these metrics at the time of publishing this article.
1. HiredSupport
With a timeline of more than a decade, HiredSupport stands at top when it comes to the best business process outsourcing companies. The company has their headquarters in Rancho Cucamonga, California, USA and employs around 51-200 employees.
According to clutch, HiredSupport has an average review rating of 4.9 that shows customers trust in the company over the years. Moreover, the company has its headquarters in the US., so it gives the business owners leverage to hold the company more accountable.
Services Offered
Following are the services offered by the HiredSupport:
- Live chat support
- Email support
- Helpdesk and ticket support
- Business process outsourcing (BPO)
- Troubleshooting support
- Content Moderation
- Medical billing
- Telemarketing
- Data entry
- Virtual employees
- Phone ordering
- Order validation
- Lead validation and generation
- Order support
Further, they keep on expanding their services to meet the customer needs, I’d suggest contacting them on their sales email ([email protected]) or call them on (800) 655-5891 if you need a specific service that’s not mentioned here.
Notable Clients
HiredSupport works with clients of all sizes that ranges from small medium businesses to large enterprises.
Following are the clients HiredSupport has worked with:
- Wowcube
- Healthystuff
- OCG
- MakeUp Eraser
And much more!
Check out their case studies.
Price
With an amazing rate that starts from $7/hr, HiredSupport fills in the purpose of outsourcing – saving the money. That’s the reason, I rank it on top.
In fact, I have estimated that you can save 81.65% of your money with HiredSupport.
Free Trial
HiredSupport provides a free trial as well where you can assess if outsourcing is the right choice for you. They will onboard your business needs, run an audit for 7 days and then will let you know about how they can improve your operations.
2. PartnerHero
Founded in 2012, PartnerHero has its Headquarters in Boise, Idaho, USA. The company comes with the goal of helping startups and high-growth companies that need to reduce their labor cost by outsourcing. Moreover, it stands at the second position when it comes to the top BPO companies.
I went on Glassdoor to check their reviews, and it stands at an approval rating of 3.5/5.
Services Offered
Following are the services offered by the PartnerHero:
- Customer Support
- Software QA
- Managed Help Desk
- Content Moderation
- Design support
- Engineering Support
- Zendesk implementation
- Workflow automation
- Theme development
I’d suggest keeping a check on their website to properly check out the services being offered by PartnerHero, however, I have mentioned the broad services here.
Notable Clients
Some of the Notable clients that have worked with the PartnerHero are:
- Miro
- Loom
- Sweetgreen
- Udemy
- Lovepop
And much more!
Price:
PartnerHero has divided their plans into different segments for the customer support help:
- Shared Teams: $10 per hour
- Dedicated Teams: $1,975 per month
- Flex Support: starting at $10 per hour
- Flex Support + Fractional support: starting at $19 per hour
I have compared HiredSupport pricing with the PartnerHero. Both provide the same quality of services with HiredSupport being way more affordable.
Free Trial:
Yes, PartnerHero offers a free trial as well.
3. HelpSquad BPO
HelpSquad BPO started its operations in 2015, and the company has its headquarters in Hatboro, USA. Since the company deals with the Global clients, it has virtual assistants in Europe, Central America, and South Africa. The company stands at third when we compare with the other top 10 BPO companies.
We can’t say much about its reviews since there aren’t many of them available on the internet. However, Glassdoor shows a rating of 4/5 on its platform.
Services Offered
Following are the services offered by the HelpSquad BPO:
- Chat Support
- Order Processing
- Email Support
- Multilingual agents
- Phone Support
- Social Media Support
And much more!
Notable Clients
HelpSquad hasn’t listed any of its notable clients on their platform.
Price:
HelpSquad helps you to outsource your customer support with a rate that starts from $8/hr.
Free Trial:
Yes, HelpSquad BPO offers a free trial for 14 days.
4. WOW24-7
Founded in 2015, WOW24-7 has its headquarter in Kyiv, Ukraine. In addition to Ukraine, the company has established its operations in the USA, Poland, and Russia. The company stands at fourth when we compare with the other top business process outsourcing companies.
According to Glassdoor, WOW24-7 has an approval rating of 3.9/5.
Services Offered
Following are the services offered by the HelpSquad BPO:
- Call center services
- Social media support
- Agent support
- Virtual assistants
- Multilingual omni-channel customer service
And much more!
Notable Clients
WOW24-7 hasn’t listed any of its notable clients on their platform.
Pricing
WOW24-7 does not list its pricing publicly. They provide you the customized pricing once you contact them, however, they have different plans you can choose from:
- Shared team bundles
- semi-dedicated
- Shared call
And the list continues.
Free Trial:
WOW24-7 does not provide a free trial.
5. Upwork
Founded in 2015, Upwork has thousands of professional freelancers on their platform to help you outsource your business requirements. You’ll find tons of amazing agencies and freelancers working on Upwork that can provide you with the best services you can look for.
Services Offered
Like I have mentioned before, Upwork isn’t limited to a few services, rather it is an inventory of amazing talents that you can benefit from.
Talk about marketing outsourcing, customer support outsourcing, HR outsourcing, Upwork will be there to help you.
Notable Clients
Since upwork is a third-party provider, you can take a look at the clients of freelancers while analyzing their profile.
Pricing
Since upwork has a lot of freelancers, the prices vary depending on the talent you are hiring. However, outsourcing your needs to the Asian market costs you less than outsourcing to the western markets.
Free Trial
There’s no such thing as free trial in the Upwork, however, you can ask the freelancer or an agency listed on the Upwork to run with you a free trial.
6. Influx
With its mark on 123+ cities globally, Influx is one of the top BPO companies. The company was founded in 2013, and promises to provide excellent services to the customers.
It’s surprising to note that Influx employs over 1000 people and continues to hire more. It shows the promising future of the company that continues to grow.
According to glassdoor, the company has a 3.2/5 approval rating with 181 reviews.
Services Offered
Following are the services provided by the influx:
- eCommerce support
- SaaS app support
- Technical support
- Customer service support
- Live chat support
- Voice support
And pretty much everything that comes under the customer support outsourcing.
Notable Clients
Following are some of the clients that have worked directly with the Influx:
- Casely
- ClassPass
- 99designs
- Sendle
- Threadless
- MotorTrend Group
- Koala
And the list goes on.
Pricing
Following are pricing structures at Influx:
- Fully managed part time agents: Starting at $800 per month
- Pay-per-response “Support as a Service”: Starting at $999 per month
- Fully managed dedicated support teams: Starting at $2,100 per month
Free Trial
Yes, Influx provides a free trial to test its product before outsourcing your complete processes.
7. HelpLama
Founded in 2016 with its headquarters in San Francisco, Helplama has a history of providing excellent services to its customers. Their agents come from a diversified background, and support small medium businesses to enterprises.
According to Glassdoor, the company has a star rating of 4.4/5.
Services Offered
Following are the services provided by the company:
- Live chat answering
- Phone support
- Email support
- Return management
- Order fulfillment
And much more!
Notable Clients
Helplama has provided services to 100s of businesses, however, they did not provide any list publicly.
Pricing
Helplama does not have a pricing page. They have customized pricing for each business. You can contact them to get a quote.
Free Trial
Yes, Helplama does offer a free trial for 15 days.
8. Back Office Betties
While most of the companies provide services to different industries, Back Office Betties specializes in the legal niche. It comes with one single method of providing the best customer support to legal businesses.
According to Glassdoor, the company stands at 4.4/5 with 26 reviews.
Services Offered
Following are the services provided by the company:
- Virtual legal receptionist
- Virtual legal assistant
- Legal client intake
- Legal client relationship management
- webchat answering
- custom script building
- outgoing calls
- live call transfers
- lead qualification
- new client intake,
- payment collection
- bilingual service
And everything that revolves around legal customer support.
Notable Clients
Back Office Betties have multiple legal clients, however, some notable clients include Whole Foods and Zappos.
Pricing
Back Office Betties have pricing plans that start from $360 per month to $1,999 per month, depending on your requirements.
Free Trial
Yes, Back Office Betties provides a 7 day free trial.
9. Integra Global Solutions
With its footprints across the globe, Integra caters to many industries that want to outsource their operations. It doesn’t really limit itself by the scale of a business, rather it provides services from small medium businesses to large enterprises.
With 117 reviews on Glassdoor, Integra has a 3.5 out of 5 stars rating.
Services Offered
Following are the services provided by the company:
- Accounting
- Business process outsourcing: Global talent and team hiring
- Customer support
- Business services: Medical billing, administrative, call handling, and website maintenance.
- IT and software
And much more!
Notable Clients
Following are some of the notable clients that worked with Integra Global Solutions:
- Misonix.
- Coda Octopus Group.
- DSS.
- Kiwa Bio-Tech.
- Marrone Bio.
- Virtra.
- Interpace Diagnostics
And the list goes on!
Pricing
Integra Global Solutions starts at $155 per month, and the price goes up depending on the requirements.
Free Trial
Yes, IGS provides a free trial to take advantage of.
10. Cloudstaff
With access to Global talent, Cloudstaff helps businesses to reduce costs by hiring talents around the world. The company was established in 2005 in Australia, and the company takes advantage of technology to streamline the process and help the businesses connect with the customers.
With 758 reviews, the company has a rating of 4.5 out of 5 stars on Glassdoor.
Services Offered
Following are the services provided by the company:
- Recruitment
- Remote working productivity apps
- AI staff matching
- Training delivery technology
- Remote work software
- Industry training
- Productivity technology
- Dedicated team
Notable Clients
Cloudstaff does not provide any list of its clients on its platforms publicly.
Pricing
Cloudsource pricing has a range from $1,049 to $1,377, depending on the requirements.
Free Trial
CloudStaff does not offer a free trial.
Read More:
- Top 10 Business Process Outsourcing (BPO) Companies in Malaysia
- Top 10 Business Process Outsourcing Companies (BPO) in the USA
- Top 10 Business Process Outsourcing Companies (BPO) in India
- Top 10 BPO (Business Processing Outsourcing) Companies in the Philippines
- Top 10 BPO companies in Sri-Lanka
- Top 10 BPO Companies in Australia
- Top 10 BPO Companies in south Africa
How Much You Can Save By Outsourcing in 2024
While the labor cost in under developed countries are definitely lower than the USA, UK or Canada, we can make an estimation about how much business owners can save by outsourcing.
To measure, I have taken the following figures:
- Most affordable outsourcing company – HiredSupport (starts from $7/hr).
- Median of full-time employee rates to hire customer support agent in the USA, UK, Canada, and Australia.
- Total costs comparison of hiring agents for 8 hours, and 5 days a week.
With these figures as a measurement, following are the potential savings you can make by outsourcing:
| Country | Cost of Hiring In-House | Outsourcing to HiredSupport | You Save | %Cost Save |
|---|---|---|---|---|
| USA | $100,742 per annum | $14,787 per annum | $85,955 | Save 85.32% |
| UK | $213,840 per annum | $14,787 per annum | $199,053 | Save 93.09% |
| Canada | $31,722 per annum | $14,787 per annum | $16,935 | Save 53.39% |
| Australia | $38,438 per annum | $14,787 per annum | $23,651 | Save 61.53% |
All of the currencies have been taken into the US. dollars to make a valid comparison.
Conclusion
While I have mentioned the top 10 business process outsourcing companies (BPO), I’d suggest choosing HiredSupport if you are thinking of a reliable partner that can save your businesses costs.
In fact, HiredSupport routinely estimates how much you can save as compared to the in-house team if you are thinking of outsourcing. For example, in an article, they estimated that you can save around 81.65% by outsourcing your customer service needs to HiredSupport.
Wondering how much you can save by outsourcing? HiredSupport can make an estimate for you! You can reach them out at [email protected] or call them on (800) 655-5891.
