Outsourcing your customer service to a call center company in California can save your business both time and money. For example, outsourcing can cut your costs by up to 70% compared to maintaining an in-house team.
However, many business owners struggle to find the right call center company. Choosing a company that fits your needs and budget is important.
Here, we present California’s top 10 call center companies to help you make an informed decision.
Our Methodology to Rank Top Call Center Companies in California
To list the top call center companies in California, we have analyzed the following factors:
- Physical Location
- Expertise and Experience
- Range of Services
- Response Time and Availability
- Scalability and Flexibility
- Reputation and Client Testimonials
- Cost-Effectiveness
- Communication Skills
- Tools Integrations
We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked at the top of our list of top business process outsourcing companies in California.
Company
Industry
Free Trial
Pricing
HiredSupport
CCSI
Barbara’s Answering
Omni Agent
Alert Communications
BPO
BPO
BPO
BPO
BPO
Yes
No
No
No
No
Starts from $7/hr
Customized
Customized
Customized
Luth Research
Company
Industry
Free Trial
Pricing
HiredSupport
BPO
Yes
Starts from $7/hr
CCSI
BPO
No
Customized
Barbara’s Answering
BPO
No
Customized
Omni Agent
BPO
No
Customized
Alert Communications
BPO
No
Customized
Luth Research
BPO
No
Customized
Call Centers Now
BPO
No
Customized
Callbox
BPO
No
Customized
Boldr
BPO
No
Customized
Cleverly
BPO
No
Customized
1. HiredSupport
HiredSupport is a call center agency in California that was founded in 2010 and has been serving more than 100 clients across the globe for almost a decade now. This call center agency has served multiple clients from different industries, which makes it a top choice for business owners in the USA.
This call center company in Indiana has a rating of 4.9 stars on Clutch, which makes it a trustworthy option for small businesses looking to outsource their business processes.
What Services Does HiredSupport Offer?
HiredSupport provides call center services in California, such as:
- Technical Support
- Back Office Support
- Phone Support
- Email Support
- Help Desk Support
- Data Entry
- Outbound call center
- Answering service
- Appointment setting
Free Trial and Pricing
HiredSupport’s pricing starts from $7/hr. This call center company offers a free trial, allowing stakeholders to make informed investment decisions before making a purchase.
Outsourcing that Starts from $7/hr
2. Call Center Services International (CCSI)
CCSI is based in San Jose, CCSI specializes in near-shore solutions, making it a great choice for businesses looking to outsource customer service. With years of experience, they ensure top-notch service quality. CCSI’s team is well-trained in handling diverse customer needs, providing a seamless experience. This call center company leverages advanced technology to offer efficient and reliable services.
Services Offered
- Customer support
- Technical support
- Sales support
- Sales and Lead Generation
Free Trial and Pricing
Contact for pricing details. CCSI doesn’t offer a free trial.
3. Barbara’s Answering Service
Barbara’s Answering Service is located in Claremont, Barbara’s Answering Service provides excellent answering and on-call calendar services. They have a reputation for reliability and professionalism. Their team is dedicated to providing personalized service to each client.
Services Offered
- Answering service calls
- On-call calendar service
- Digital call recording service
Free Trial and Pricing
You would need to contact them for pricing details. This call center company doesn’t offer a free trial.
4. Omni Agent Solutions
This call center company is based in Woodland Hills, Omni Agent Solutions offers claims and noticing agent services. They are known for their expertise in handling complex cases. Their team provides timely and accurate services, ensuring client satisfaction. Omni Agent Solutions utilizes the latest technology to streamline processes.
Services Offered
- Claims processing
- Noticing agent services
- Disbursement services
- Call centers
- Commitee services
Free Trial and Pricing
Omni Agent Solutions doesn’t disclose its pricing strategy on the website. This call center doesn’t offer a free trial.
5. Alert Communications
Alert Communications, located in Camarillo, specializes in legal call center services. They offer 24/7 support tailored to the legal industry. Their team is trained to handle sensitive information with confidentiality. They focus on legal intake services and help law firms manage client interactions efficiently.
Services Offered
- Legal intake services
- Customer service for attorneys
- Legal live chat
- Legal text services
Free Trial and Pricing
Alert Communications doesn’t disclose its pricing details. This call center in California doesn’t offer a free trial.
6. Luth Research
Luth Research is based in San Diego, this company is a market research leader providing customer intelligence services. They have a long history of delivering accurate and actionable insights. Their team uses advanced data collection and analysis techniques. Luth Research helps businesses understand their customers better.
Services Offered
- Market research
- Customer intelligence
- Customer satisfaction
- Advanced analytics
- Branding
Free Trial and Pricing
Luth Research doesn’t disclose its pricing on the website. This company doesn’t offer a free trial.
7. Call Centers Now
Call Centers Now, based in Burbank, connects businesses with reputable call centers for various services. They have a network of trusted partners. Their team ensures that clients are matched with the right service providers. Call Centers Now simplifies the outsourcing process for businesses.
Services Offered
- Customer support
- Sales support
- Outbound call center support
- Inbound call center support
Free Trial and Pricing
Call Centers Now doesn’t disclose its pricing strategy. This call center company in California doesn’t offer a free trial.
8. Callbox
Callbox is located in Los Angeles, Callbox provides voice and non-voice BPO services. They are known for their expertise in lead generation. Callbox uses a data-driven approach to deliver results. Their team is skilled in handling diverse customer needs. They offer customized solutions to meet specific business requirements.
Services Offered
- Lead generation
- Customer support
- Event marketing services
- Cross-border marketing
Free Trial and Pricing
Callbox doesn’t disclose its pricing on the website. This call center agency doesn’t offer a free trial.
9. Boldr
Boldr, based in Long Beach, offers voice services and non-voice BPO/back office services. They focus on delivering high-quality customer support. Boldr’s team is dedicated to providing exceptional service. They use innovative solutions to improve efficiency. Their services are designed to help businesses grow and succeed.
Services Offered
- Customer support
- Back office services
Free Trial and Pricing
Boldr doesn’t disclose its pricing on the website. This call center company in California doesn’t offer a free trial.
10. Cleverly
Cleverly, located in Los Angeles, specializes in lead generation and LinkedIn Ads. This call center company helps businesses connect with potential clients. Cleverly’s team is known for their expertise in digital marketing. They offer targeted solutions to drive business growth.
Services Offered
- Lead generation
- LinkedIn advertising
- Paid advertising
- Customer support
Free Trial and Pricing
Cleverly doesn’t disclose its pricing on the website. This call center in California doesn’t offer a free trial.
Conclusion
Choosing the right call center company in California can significantly improve your customer service while reducing costs. In our list, I would recommend you opt for HiredSupport. This call center agency stands out with its 4.9-star rating on Clutch, starting at just $7/hr.
If you are not sure what to do, HiredSupport offers a 7-day risk-free trial with no strings attached.
Get a quote from HiredSupport today or call them directly at (1 800 655-5891) to see how they can help your business save money.