Top 10 Call Center Companies in California

Outsourcing your customer service to a call center company in California can save your business both time and money. For example, outsourcing can cut your costs by up to 70% compared to maintaining an in-house team.

However, many business owners struggle to find the right call center company. Choosing a company that fits your needs and budget is important. 

Here, we present California’s top 10 call center companies to help you make an informed decision.

Our Methodology to Rank Top Call Center Companies in California

To list the top call center companies in California, we have analyzed the following factors:

• Physical Location
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills
• Tools Integrations

We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked at the top of our list of top business process outsourcing companies in California.

1. HiredSupport

HiredSupport is a call center agency in California that was founded in 2010 and has been serving more than 100 clients across the globe for almost a decade now. This call center agency has served multiple clients from different industries, which makes it a top choice for business owners in the USA. 

This call center company in Indiana has a rating of 4.9 stars on Clutch, which makes it a trustworthy option for small businesses looking to outsource their business processes.

What Services Does HiredSupport Offer?

HiredSupport provides call center services in California, such as: 

• Technical Support
• Back Office Support
• Phone Support
• Email Support
• Help Desk Support
• Data Entry
• Outbound call center
• Answering service
• Appointment setting

Free Trial and Pricing

HiredSupport’s pricing starts from $7/hr. This call center company offers a free trial, allowing stakeholders to make informed investment decisions before making a purchase. 

2.  Call Center Services International (CCSI)

CCSI is based in San  Jose, CCSI specializes in near-shore solutions, making it a great choice for businesses looking to outsource customer service. With years of experience, they ensure top-notch service quality. CCSI’s team is well-trained in handling diverse customer needs, providing a seamless experience. This call center company leverages advanced technology to offer efficient and reliable services.

Services Offered

• Customer support
• Technical support
• Sales support 
• Sales and Lead Generation

Free Trial and Pricing

Contact for pricing details. CCSI doesn’t offer a free trial. 

3. Barbara’s Answering Service

Barbara’s Answering Service is located in Claremont, Barbara’s Answering Service provides excellent answering and on-call calendar services. They have a reputation for reliability and professionalism. Their team is dedicated to providing personalized service to each client. 

Services Offered

• Answering service calls
• On-call calendar service
• Digital call recording service

Free Trial and Pricing

You would need to contact them for pricing details. This call center company doesn’t offer a free trial. 

4. Omni Agent Solutions

This call center company is based in Woodland Hills, Omni Agent Solutions offers claims and noticing agent services. They are known for their expertise in handling complex cases. Their team provides timely and accurate services, ensuring client satisfaction. Omni Agent Solutions utilizes the latest technology to streamline processes. 

Services Offered

• Claims processing
• Noticing agent services 
• Disbursement services
• Call centers
• Commitee services

Free Trial and Pricing

Omni Agent Solutions doesn’t disclose its pricing strategy on the website.  This call center doesn’t offer a free trial. 

5. Alert Communications

Alert Communications, located in Camarillo, specializes in legal call center services. They offer 24/7 support tailored to the legal industry. Their team is trained to handle sensitive information with confidentiality. They focus on legal intake services and help law firms manage client interactions efficiently. 

Services Offered

• Legal intake services
• Customer service for attorneys 
• Legal live chat
• Legal text services

Free Trial and Pricing

Alert Communications doesn’t disclose its pricing details. This call center in California doesn’t offer a free trial. 

6. Luth Research

Luth Research is based in San Diego, this company is a market research leader providing customer intelligence services. They have a long history of delivering accurate and actionable insights. Their team uses advanced data collection and analysis techniques. Luth Research helps businesses understand their customers better. 

Services Offered

• Market research
• Customer intelligence 
• Customer satisfaction
• Advanced analytics
• Branding

Free Trial and Pricing

Luth Research doesn’t disclose its pricing on the website. This company doesn’t offer a free trial.

7. Call Centers Now

Call Centers Now, based in Burbank, connects businesses with reputable call centers for various services. They have a network of trusted partners. Their team ensures that clients are matched with the right service providers. Call Centers Now simplifies the outsourcing process for businesses. 

Services Offered

• Customer support
• Sales support 
• Outbound call center support
• Inbound call center support

Free Trial and Pricing

Call Centers Now doesn’t disclose its pricing strategy. This call center company in California doesn’t offer a free trial. 

8. Callbox

Callbox is located in Los Angeles, Callbox provides voice and non-voice BPO services. They are known for their expertise in lead generation. Callbox uses a data-driven approach to deliver results. Their team is skilled in handling diverse customer needs. They offer customized solutions to meet specific business requirements.

Services Offered

• Lead generation
• Customer support 
• Event marketing services
• Cross-border marketing

Free Trial and Pricing

Callbox doesn’t disclose its pricing on the website. This call center agency doesn’t offer a free trial. 

9. Boldr

Boldr, based in Long Beach, offers voice services and non-voice BPO/back office services. They focus on delivering high-quality customer support. Boldr’s team is dedicated to providing exceptional service. They use innovative solutions to improve efficiency. Their services are designed to help businesses grow and succeed. 

Services Offered

• Customer support
• Back office services 

Free Trial and Pricing

Boldr doesn’t disclose its pricing on the website. This call center company in California doesn’t offer a free trial. 

10. Cleverly

Cleverly, located in Los Angeles, specializes in lead generation and LinkedIn Ads. This call center company helps businesses connect with potential clients. Cleverly’s team is known for their expertise in digital marketing. They offer targeted solutions to drive business growth. 

Services Offered

• Lead generation
• LinkedIn advertising 
• Paid advertising
• Customer support

Free Trial and Pricing

Cleverly doesn’t disclose its pricing on the website. This call center in California doesn’t offer a free trial. 

Conclusion

Choosing the right call center company in California can significantly improve your customer service while reducing costs. In our list, I would recommend you opt for HiredSupport. This call center agency stands out with its 4.9-star rating on Clutch, starting at just $7/hr. 

If you are not sure what to do, HiredSupport offers a 7-day risk-free trial with no strings attached. 

Get a quote from HiredSupport today or call them directly at (1 800 655-5891) to see how they can help your business save money.