Top 10 Call Center Companies in Dallas

Running a business can be costly, especially when it comes to hiring employees. The solution is outsourcing to call centers based in Dallas. This would cut costs and give businesses access to a global talent pool. 

This means businesses can find specialized skills they may not have in-house. Moreover, BPO allows companies to focus on their core activities while the outsourced team handles the rest. It’s a strategic way to increase efficiency and improve service quality. 

Despite the clear benefits, selecting the right BPO partner requires careful consideration to ensure alignment with business goals and values.

Our Methodology to Rank Top BPO Companies in Dallas

To list the top business process outsourcing companies in Dallas, we have analyzed the following factors:

• Physical Location
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills
• Tools Integrations

We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked at the top of our list of top business process outsourcing companies in Dallas.

1. HiredSupport

HiredSupport is a call center agency in Dallas that was founded in 2010 and has been serving more than 100 clients across the globe for almost a decade now. This business process outsourcing company has its head office based in California, with virtual offices in Dallas. 

This call center company in Dallas has a rating of 4.9 stars on Clutch, which makes it a trustworthy option for small businesses looking to outsource their business processes.

What Services Does HiredSupport Offer?

HiredSupport provides call center services in Dallas such as: 

• Technical Support
• Back Office Support
• Phone Support
• Email Support
• Help Desk Support
• Data Entry
• Outbound call center
• Answering service
• Appointment setting

Free Trial and Pricing

HiredSupport’s pricing starts from $7/hr. HiredSupport offers a free trial, allowing stakeholders to make informed investment decisions before making a purchase.

2. Teleperformance

Teleperformance is a global leader in providing customer experience management. With a strong presence in Dallas, they offer top-notch services to businesses. Teleperformance operates in over 80 countries and employs more than 300,000 people. 

Services Offered

• Customer support
• Technical support
• Sales and marketing
• Analytics

Free Trial and Pricing

Pricing varies based on service needs. Contact them for a custom quote.

3. Concentrix

Concentrix is known for its excellent customer engagement services. Their Dallas office serves a wide range of industries. With over 225,000 staff in more than 40 countries, Concentrix provides a broad spectrum of BPO services. They focus on creating exceptional customer experiences and driving business growth.

Services Offered

• Customer care
• Technical support
• Back office support
• Sales solutions

Free Trial and Pricing

Concentrix offers customized pricing plans based on the needs of your business. This call center company doesn’t offer a free trial. 

4. Alorica

Alorica specializes in delivering seamless customer service. This call center company in Dallas is renowned for its efficiency. Alorica employs over 100,000 people across 14 countries, providing a wide range of customer management solutions. They focus on making lives better, one interaction at a time. 

Services Offered

• Customer service
• Technical support
• Sales
• Collections

Free Trial and Pricing

Alorica offers custom pricing based on service packages. This call center company doesn’t offer a free trial. 

5. EXL Service

EXL Service combines analytics with operations management to deliver effective BPO solutions. This call center company is known for its expertise in transforming business processes and delivering results. They employ over 32,000 people worldwide and serve clients in multiple industries, including insurance, healthcare, and banking. 

Services Offered

• Analytics
• Operations management
• Finance and accounting
• Customer service

Free Trial and Pricing

You can contact EXL Service for more details about pricing. This call center company based in Dallas doesn’t offer a free trial. 

6. Foundever

Foundever provides comprehensive digital transformation services. This call center company has its office dedicated to enhancing customer experiences. It operates in over 20 countries and employs more than 55,000 people. They focus on providing customer engagement services that drive business success. 

Services Offered

• Customer service
• Technical support
• Digital marketing
• Automation services

Free Trial and Pricing

Foundever doesn’t disclose its pricing strategy on the website. It doesn’t offer a free trial. 

7. Intelemedia

Intelemedia offers performance-driven call center solutions. Based in Dallas, they focus on optimizing customer interactions. Intelemedia has served clients for over two decades, providing innovative call center solutions. Their services are designed to improve performance and drive business growth.

Services Offered

• Inbound call solutions
• Outbound call solutions
• Performance analytics
• Workforce optimization

Free Trial and Pricing

Intelemedia offers custom quotes based on the company’s service requirements. It doesn’t offer a free trial. 

8. Ansafone Contact Centers

Ansafone is known for its multichannel customer support. Ansafone’s Dallas office delivers reliable BPO services. Ansafone has been in business for over 50 years, providing high-quality contact center services. They focus on delivering personalized customer experiences that drive business success

Services Offered

• Customer service
• Technical support
• Sales
• Order processing

Free Trial and Pricing

Ansafone Contact Centers doesn’t disclose its pricing on the website. This call center company doesn’t offer a free trial. 

9. TTEC

TTEC excels in customer experience technology and services. Their Dallas office serves a wide array of clients. TTEC employs over 50,000 people in 24 countries, providing a wide range of BPO services. They focus on delivering exceptional customer experiences that drive business growth.

Services Offered

• Customer service
• Technical support
• Sales
• Consulting services

Free Trial and Pricing

TTEC doesn’t disclose its pricing on the website. This call center company in Dallas doesn’t offer a free trial.

10. Intrado

Intrado offers comprehensive communication solutions from its Dallas office. This call center company has been in business for over 30 years, providing high-quality communication services. They focus on delivering innovative solutions that drive business success. Intrado’s team of experts is dedicated to meeting the unique needs of each client.

Services Offered

• Customer service
• Technical support
• Event services
• Consulting

Free Trial and Pricing

Intrado doesn’t disclose its pricing strategy on the website. Also, it doesn’t offer a free trial. 

Conclusion

Finding the right call center company in Dallas can help take your startup to an enterprise. Simultaneously, it would also help reduce costs and improve efficiency. Among these top companies, consider HiredSupport. 

This call center company has a 4.9-star rating on Clutch. HiredSupport’s prices start at $7/hr, and with a 7-day free trial.

Get a quote from HiredSupport today and see how they can help your business grow.