Top 10 Call Center Companies in Indiana

Call center companies are great for businesses because they help save money and find talented people. When you compare actual numbers, outsourcing to a call center can save a business up to 60% in costs. 

For example, HiredSupport offers top talent at a lower price that starts from $7/hr. They provide excellent customer service without breaking the bank. But even though outsourcing sounds smart, business owners often struggle to find the right company. They need logical reasons to choose the best call center.

To help you with this, we have listed the top call center companies in Indiana, but let’s go through the methodology of choosing these call centers.

Our Methodology to Rank Top Call Center Companies in Indiana

To list the top call center companies in Indiana, we have analyzed the following factors:

• Physical Location
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills
• Tools Integrations

We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked at the top of our list of top business process outsourcing companies in Indiana.

1. HiredSupport

HiredSupport is a call center agency in Dallas that was founded in 2016 and has been serving more than 100 clients across the globe for almost a decade now. This call center company has its head office based in California, with virtual offices in Indiana. 

This call center company in Indiana has a rating of 4.9 stars on Clutch, which makes it a trustworthy option for small businesses looking to outsource their business processes.

What Services Does HiredSupport Offer?

HiredSupport provides call center services in Indiana, such as: 

• Technical Support
• Back Office Support
• Phone Support
• Email Support
• Help Desk Support
• Data Entry
• Outbound call center
• Answering service
• Appointment setting

Free Trial and Pricing

HiredSupport’s pricing starts from $7/hr. This call center company based in Indiana offers a free trial, allowing stakeholders to make informed investment decisions before making a purchase. 

2. Answer United

Answer United is known for its reliable 24/7 call answering services. This call center company helps businesses manage their customer calls efficiently. With over 50 years of experience, they have a proven track record of excellent service. Their team is highly trained to handle a variety of calls. 

Services Offered

• Inbound Call Handling
• Order Processing
• Customer Service
• Appointment Scheduling
• Emergency Dispatch 

Free Trial and Pricing

Answer United hasn’t disclosed its pricing model on its website. This call center company doesn’t offer a free trial.

3. Communication Logistics, Inc.

Communication Logistics, Inc. is based in Bloomington, Communication Logistics provides comprehensive call center solutions tailored to business needs. They have been serving clients for over two decades. Their services are designed to improve customer experience. This call center agency uses the latest technology to ensure efficient call handling.

Services Offered

• Inbound and Outbound Services
• Technical Support
• Customer Care
• Help Desk Services
• Order Management 

Free Trial and Pricing

Communication Logistics, Inc. hasn’t disclosed its pricing on the website. This call center company doesn’t offer a free trial.

4. Acquirent

Acquirent in Carmel focuses on outsourced sales solutions and provides top-notch call center services. They have a reputation for building strong sales teams. Their training programs are comprehensive and effective. This call center company uses data-driven strategies to improve its performance. 

Services Offered

• Sales Outsourcing
• Call Center Services
• Training and Recruitment
• Lead Generation
• Sales Consulting 

Free Trial and Pricing

Acquirent doesn’t offer a free trial for businesses. This call center agency doesn’t disclose its pricing on the website. 

5. AnswerConnect

AnswerConnect offers 24/7 virtual receptionist and live answering services. This call center company provides personalized services to meet specific client needs. Their team is trained to handle various types of calls. 

Services Offered

• Virtual Receptionist
• Live Answering
• Customer Support
• Appointment Scheduling
• Call Forwarding 

Free Trial and Pricing

To view AnswerConnect’s pricing plans, businesses must fill out the contact form. This call center agency doesn’t offer a free trial. 

6. Continental Message Solution, Inc. (CMS)

CMS in Indianapolis provides customized call center solutions for various industries. This call center company located in Indiana has a robust infrastructure to support large call volumes. Their services are scalable to meet growing business demands. They focus on enhancing customer engagement. 

Services Offered

• Inbound Call Handling
• Customer Service
• Order Processing
• Technical Support
• Emergency Response 

Free Trial and Pricing

CMS doesn’t offer a free trial. You can learn more about the pricing by filling in the contact form. 

7. DKS Systems

DKS Systems is located in Indianapolis, this call center specializes in inbound call center services and customer support. They have a team of dedicated professionals. Their services are designed to improve customer interaction. They also offer technical support services. This makes them a comprehensive service provider. 

Services Offered

• Inbound Call Handling
• Customer Service
• Technical Support
• Help Desk Services
• Order Management 

Free Trial and Pricing

This call center company in Indiana doesn’t offer a free trial. Fill out the contact form for more details. 

8. RDI Corporation

RDI Corporation in Connersville offers a variety of call center and customer service outsourcing solutions. They have a large team of experienced agents. Their services are designed to enhance customer satisfaction.

Services Offered

• Inbound and Outbound Call Handling
• Customer Support
• Sales Services
• Technical Support
• Market Research 

Free Trial and Pricing

RDI Corporation doesn’t offer a free trial. You can request the pricing details as per your business needs from this call center company based in Indiana. 

9. Taking Charge Inc.

This call center company is located in Indianapolis. Taking Charge Inc. provides tailored call center services for small to medium-sized businesses. They focus on delivering personalized customer service. Their team is skilled in handling various call types. They also offer flexible service plans. 

Services Offered

• Customer Service
• Order Processing
• Technical Support
• Appointment Scheduling
• Billing Inquiries 

Free Trial and Pricing

Taking Charge doesn’t offer a free trial. You can request custom pricing based on your needs. 

10. Telamon Corporation

Telamon Corporation, headquartered in Carmel, Indiana, offers a wide range of call center services. They have over 40 years of experience in the industry. Their team is well-versed in handling various customer service needs. They focus on delivering efficient and effective solutions. This has made them a trusted partner for many businesses. 

Services Offered

• Inbound Call Handling
• Customer Support
• Technical Support
• Order Processing
• Billing Inquiries 

Free Trial and Pricing

Telamon Corporation doesn’t offer a free trial. This call center company in Indiana provides custom pricing based on services.

Conclusion

Finding the right call center company can be challenging but crucial for business success. I would recommend opting for HiredSupport’s call center services. 

This agency is an excellent choice with 4.9 stars on Clutch and competitive pricing starting at $7/hr. You can begin working with HiredSupport without any risk; a free trial would help you manage your expectations when working with a call center agency.

Get a quote from HiredSupport today and experience the benefits of professional call center services.