Call center companies are very effective, and here’s why: numbers show that businesses using call centers can handle 50% more customer calls and improve customer satisfaction by 30%.
When you outsource to a call center in Michigan, you tap into a talented pool of agents. HiredSupport is a great example of such a call center. This company has a virtual office in Michigan but boasts a network of agents worldwide, available starting at just $7/hr.
Even when business owners consider outsourcing, they often struggle to find the right company. The key is finding a reliable partner with a proven track record.
Company
Industry
Free Trial
Pricing
HiredSupport
Morley Companies
SunTel Services
AnswerForce
Unity Communications
BPO
BPO
BPO
BPO
BPO
Yes
No
No
No
No
Starts from $7/hr
Customized
Customized
Customized
ReceptionHQ
Company
Industry
Free Trial
Pricing
HiredSupport
BPO
Yes
Starts from $7/hr
Morley Companies
BPO
No
Customized
SunTel Services
BPO
No
Customized
AnswerForce
BPO
No
Customized
Unity Communications
BPO
No
Customized
ReceptionHQ
BPO
No
Customized
Continental Message
BPO
No
Customized
TTEC
BPO
No
Customized
SalesRoads
BPO
No
Customized
Televerde
BPO
No
Customized
Our Methodology to Rank Top Call Center Companies in Michigan
To list the top call center companies in Michigan, we have analyzed the following factors:
- Physical Location
- Expertise and Experience
- Range of Services
- Response Time and Availability
- Scalability and Flexibility
- Reputation and Client Testimonials
- Cost-Effectiveness
- Communication Skills
- Tools Integrations
We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked at the top of our list of top call center companies in Michigan.
1. HiredSupport
HiredSupport is a call center agency in California with its virtual agents in Michigan. This company was founded in 2010 and has been serving more than 100 clients across the globe for almost a decade now. This call center agency has served multiple clients from different industries, which makes it a top choice for business owners in the USA.
For its customer support and outsourcing services, HiredSupport has been featured in major media outlets such as CNN, Hubspot, and SHRM.
This call center company in Indiana has a rating of 4.9 stars on Clutch, which makes it a trustworthy option for small businesses looking to outsource their business processes.
What Services Does HiredSupport Offer?
HiredSupport provides call center services in Michigan such as:
- Technical Support
- Back Office Support
- Phone Support
- Email Support
- Help Desk Support
- Data Entry
- Outbound call center
- Answering service
- Appointment setting
Free Trial and Pricing
HiredSupport’s pricing starts from $7/hr. This call center company offers a free trial, allowing stakeholders to make informed investment decisions before making a purchase.
2. Morley Companies
Morley uses state-of-the-art technology to ensure seamless communication and support. Their team is highly trained to handle a variety of customer service needs, making them a versatile choice for businesses. This call center company, which is based in Michigan, focuses on quality and customer satisfaction.
Services Offered
- Call center services
- Customer support
- Technical support
- Business Process Outsourcing
Free Trial and Pricing
Morley Companies hasn’t disclosed its pricing strategy on its website. This call center company doesn’t offer a free trial.
3. SunTel Services
SunTel has een in the business for decades, providing reliable communication solutions to businesses of all sizes. This call center company allows for seamless integration of communication technologies and customer support.
Services Offered
- IP Communications systems
- VOIP
- Network security
- Data center
- Unified communications
Free Trial and Pricing
SunTel Services hasn’t disclosed its pricing strategy on its website. This call center company doesn’t offer a free trial.
4. AnswerForce
AnswerForce is your 24/7 receptionist, greeting callers and taking messages. This call center company provides professional and friendly service, ensuring that your customers are always taken care of. AnswerForce’s team is trained to handle a wide range of inquiries and provide accurate information.
Services Offered
- Live Answering
- Virtual Reception
- Appointment Setting
- After Hours Call Answering
Free Trial and Pricing
You would need to fill out the contact form to see the pricing plan AnswerForce offers. This call center company in Michigan doesn’t offer a free trial.
5. Unity Communications
Unity Communications offers a variety of call center services aimed at helping businesses streamline their operations and improve customer satisfaction. This call center company based in Michigan has served industries such as the eCommerce sector.
Services Offered
- Customer service
- Technical support
- Data entry
- Back-office support
Free Trial and Pricing
Unity Communications doesn’t offer a free trial and the pricing plan isn’t disclosed on the website. Contact this call center’s sales representatives for more information.
6. ReceptionHQ
ReceptionHQ is a call center company based in Michigan that provides a range of services to its B2B clients in the USA. This company specializes in phone answering and virtual receptionist services.
Services Offered
- Virtual Reception & Call Answering
- Message-Taking
- Messages & Call Transfers
- Virtual Assistants
- Appointment Scheduling
- Bilingual Answering
- After-Hours Answering
Free Trial and Pricing
ReceptionHQ offers a free trial on its call answering service. This call center in Michigan doesn’t disclose its pricing strategy on the website. You would have to contact their agents for more information.
7. Continental Message Solution (CMS)
CMS provides 24/7 answering services and call center solutions in Michigan, ensuring businesses never miss a call. This call center company based in Michigan offers customized solutions to meet the unique needs of different industries.
Services Offered
- 24/7 answering services
- Virtual receptionist
- Customer service solutions
- Order processing
Free Trial and Pricing
CMS doesn’t disclose its pricing strategy on the website. This call center company based in Michigan doesn’t offer a free trial.
8. TTEC
TTEC delivers high-quality customer service and technical support solutions. They are known for their excellent customer handling skills. FCR offers services tailored to meet specific business requirements. Their team is trained to manage complex customer interactions. This call center company based in Michigan uses the latest technology to ensure effective service delivery.
Services Offered
- Customer service
- Technical support
- Social media support
- Email support
- Order processing
Free Trial and Pricing
TTEC doesn’t disclose its pricing strategy on the website. It doesn’t offer a free trial.
9. SalesRoads
SalesRoads specializes in outbound sales and lead generation. They help businesses increase their sales through effective strategies. This call center’s team is skilled in managing sales calls and generating leads. This call center company headquartered in Michigan focuses on delivering measurable results. They provide customized solutions to meet business goals.
Services Offered
- Lead generation
- Appointment setting
- Sales outsourcing
- Telemarketing
- Customer support
Free Trial and Pricing
SalesRoads doesn’t offer a free trial. This call center in Michigan hasn’t disclosed its pricing on the website.
10. Televerde
Televerde in Michigan specializes in B2B marketing and inside sales solutions. They leverage data-driven strategies to help businesses generate leads and increase revenue. This call center has helped startups scale their business processes and turn them into profitable enterprises.
Services Offered
- B2B marketing solutions
- Demand generation
- Inside sales
- Customer retention
Free Trial and Pricing
Televerde doesn’t offer a free trial. This call center doesn’t disclose its pricing strategy on the website.
Conclusion
If you are unsure about which call center company to opt for, I recommend choosing HiredSupport. With an impressive 4.9-star rating on Clutch, they have consistently demonstrated commitment to delivering top-notch customer service. And the best part is that HiredSupport’s services start at just $7/hr which is suitable for small businesses and startups.
HiredSupport also provides a free 7-day trial, allowing you to experience their expertise firsthand before committing. Having served a multitude of clients across various industries, they have helped scale business in different industries.
