Top Call Center Solutions for Small Business

Your in-house salespeople are exceptional; they know your product inside out. We understand that. However, as your business expands, scaling your team accordingly can be difficult, especially for startups where founders and early employees manage sales. 

If your sales team can’t keep up with your growth, you might face a bottleneck. That’s where call center outsourcing can help.

Statistics show that 63% of companies that outsource some part of their sales process experience faster growth. Additionally, 78% of businesses that outsource sales report improved efficiency.

Call Centers Industry: Insights and Statistics

About 70% of small businesses that outsource call center services focus on customer support and relationship management. This trend highlights the importance of maintaining strong customer connections.

Outsourcing is a significant trend, with around 60% of companies outsourcing some or all of their call center operations to boost efficiency and cut costs. This move towards outsourcing is often driven by the need to improve service quality while managing expenses.

The use of artificial intelligence (AI) and automation in call centers is also on the rise. Around 35% of call centers now use AI-driven solutions like chatbots, voice recognition, and automated customer support, further enhancing efficiency and customer experience.

As a result, small businesses have reported saving 30-50% in costs by outsourcing call center services instead of keeping operations in-house. These cost savings, coupled with improved service quality, lead to high satisfaction levels. 

Our Methodology to Rank Top 10 Call Center Companies & Services for Small Businesses

To list the top call center companies & services for small businesses, we have analyzed the following factors:

• Physical Location
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills
• Tools Integrations

We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked as the top call center company for small businesses. 

Here are the top 10 call center companies and services for small businesses. 

1. HiredSupport

HiredSupport is a call center company and service provider based in California. This company was founded in 2010 and has been serving more than 100 clients across the globe for almost a decade now. This call center agency has served multiple clients from different industries, which makes it a top choice for business owners in the USA. 

But how does HiredSupport help small business owners? This call center company has very affordable rates starting from just $7/hr. It means that startups can kickstart and scale operations without breaking the bank. 

Small businesses such as Healthy Stuff, FIXD, Cointree, and many more. HiredSupport provides call center services to these companies and has helped increase their CSAT score by 37% and response time reduced by 41%. 

For its call center outsourcing services, HiredSupport has been featured in major media outlets such as CNN, Hubspot, and Zapier. 

This call center has a rating of 4.9 stars on Clutch, which makes it a trustworthy option for small businesses looking to outsource their business processes.

What Services Does HiredSupport Offer?

HiredSupport provides call center services for small businesses such as: 

• Technical Support
• Back Office Support
• Phone Support
• Email Support
• Help Desk Support
• Data Entry
• Outbound call center
• Answering service
• Appointment setting

Free Trial and Pricing

HiredSupport’s pricing starts from $7/hr. This call center company and service provider for small businesses offers a free trial, to help out the businesses strapped for cash. 

2. MarketStar

MarketStar, based in Ogden, Utah, is a call center and service provider that was established in 1988. They have over 30 years of experience helping companies increase their revenue. MarketStar is known for its innovative approach and strong partnerships with major tech companies. 

They have a global presence, ensuring that their clients receive support wherever they need it. MarketStar’s teams are highly trained and use the latest technologies to provide excellent results. Their solutions are customized to fit the specific needs of each client, ensuring maximum impact and efficiency.

Services Offered

• B2B Sales
• Demand Generation
• Customer Success
• Sales Enablement
• Channel Sales

Free Trial and Pricing

MarketStar offers customized pricing based on your business needs. This call center company doesn’t offer a free trial. 

3. Jumio

Jumio, located in London, England, specializes in AI-powered identity verification and sales enablement, ensuring a secure and efficient sales process. This sales outsourcing company has helped numerous businesses streamline customer onboarding and sales processes. It’s ranked third in call center companies and services for small businesses on our list. 

It’s one of the top sales outsourcing companies, and it is designed to enhance compliance, reduce fraud, and improve customer experiences. This sales outsourcing company continually innovates to stay ahead of emerging threats and regulatory changes. Their team of experts provides ongoing support to ensure seamless integration and optimal performance.

Services Offered

• Identity Verification
• Sales Enablement
• Customer Onboarding
• Compliance Solutions
• Fraud Prevention

Free Trial and Pricing

Jumio doesn’t disclose its pricing plan on the website. This service provider doesn’t offer a free trial. 

4. XSELL Technologies

XSELL Technologies, from Toronto, Canada, uses AI to enhance sales performance and customer experience. This sales outsourcing company focuses on driving results through innovation.

They work with leading brands to help them achieve better customer engagement and higher sales conversion rates. Their technology is designed to scale with your business needs. XSELL is dedicated to continuous improvement, regularly updating its solutions to incorporate the latest advancements in AI and sales techniques.

Services Offered

• Sales Performance Optimization
• Customer Experience Solutions
• AI-driven Sales Strategies
• Sales Coaching
• Performance Analytics

Free Trial and Pricing

XSELL Technologies doesn’t disclose its pricing strategy on the website. This call center company for small businesses doesn’t offer a free trial. 

5. MarketOne International

MarketOne International is Based in Melbourne, Australia, this call center company offers global demand generation and lead nurturing services to boost your sales pipeline. They have extensive experience working with B2B companies across various industries. 

MarketOne International’s approach combines data-driven insights with personalized outreach. They aim to build long-term relationships with prospects and drive sustainable growth. Their global team is capable of delivering localized solutions to meet the unique demands of different markets.

Services Offered

• Demand Generation
• Lead Nurturing
• Market Research
• Data Analytics
• Campaign Management

Free Trial and Pricing

MarketOne provides a consultation to discuss pricing. This call center company doesn’t offer a free trial.

6. Salesify

Salesify, located in Pune, India, excels in lead generation and call center and services companies. They help businesses identify and capture new opportunities. Salesify uses a combination of technology and human expertise to deliver high-quality leads. They offer scalable solutions tailored to meet the specific needs of their clients. 

Salesify is committed to helping businesses achieve their sales goals. This sales outsourcing company offers services designed to enhance efficiency and productivity, ensuring a high return on investment for their clients. Salesify is recognized for its data-driven approach and meticulous attention to detail.

Services Offered

• Lead Generation
• Market Research
• Sales Outsourcing
• Data Enrichment
• Account-based Marketing

Free Trial and Pricing

Salesify doesn’t disclose its pricing strategy on the website. This call center company doesn’t offer a free trial. 

7. CPM International

CPM International, based in Barcelona, Spain, delivers sales, customer experience, and field marketing services across Europe. They have a reputation for excellence and innovation in sales outsourcing. CPM International works with some of the world’s leading brands, providing tailored solutions to meet their unique needs. 

This call center and services company for small businesses is skilled in various sales methodologies and technologies. CPM International’s approach is highly customer-centric, focusing on building long-term relationships. They invest heavily in training and development to ensure their teams are always at the forefront of industry best practices.

Services Offered

• Sales Outsourcing
• Customer Experience
• Field Marketing
• Retail Activation
• Mystery Shopping

Free Trial and Pricing

CPM International doesn’t disclose its pricing strategy on the website. It doesn’t offer a free trial to businesses. 

8. Sales Outsourcing Pros

Sales Outsourcing Pros is located in Johannesburg, South Africa, Sales Outsourcing Pros provides end-to-end sales outsourcing services that drive growth. This is one of the top sales outsourcing companies that has a deep understanding of the local market and a strong network of sales professionals. 

This call center and services company focuses on delivering measurable results and high ROI for their clients. Their approach is flexible and scalable, adapting to the changing needs of businesses. 

Sales Outsourcing Pros prides itself on its transparent processes and client-focused strategies. They use advanced analytics to monitor and improve their performance continuously.

Services Offered

• Sales Outsourcing
• Lead Generation
• Sales Training
• Market Research
• Customer Engagement

Free Trial and Pricing

Sales Outsourcing Pros doesn’t disclose its pricing strategy on the website. This call center company doesn’t offer a free trial.

9. Televerde

Televerde, based in São Paulo, Brazil, offers B2B demand generation and inside sales services to help companies increase their market share. They have a unique business model that combines social responsibility with business excellence. 

This call center and services company for small businesses has a proven track record of success with clients in various industries. Televerde is dedicated to creating meaningful career opportunities for disadvantaged communities. Televerde’s holistic approach ensures that its clients benefit from both top-notch service and a positive social impact.

Services Offered

• B2B Demand Generation
• Inside Sales
• Customer Engagement
• Lead Qualification
• Marketing Services

Free Trial and Pricing

Televerde discloses its pricing based on business requests. This services company doesn’t offer a free trial. 

10. SalesHUB

SalesHUB, from Mexico City, Mexico, focuses on lead generation and sales outsourcing, helping businesses expand their reach. This sales outsourcing company uses a data-driven approach to identify and engage potential customers. 

They are committed to delivering high-quality leads and driving sales growth for their clients. SalesHUB leverages cutting-edge technology to maximize efficiency and results. Their services are designed to be flexible and scalable, accommodating businesses of all sizes and needs.

Services Offered

• Lead Generation
• Sales Outsourcing
• Digital Marketing
• Market Research
• CRM Integration

Free Trial and Pricing

SalesHub doesn’t disclose its pricing strategy on the website. This services company doesn’t offer a free trial. 

How Much You Can Save By Outsourcing

While the labor cost in under-developed countries is lower than USA, UK, or Canada, we can make an estimation about how much business owners can save by outsourcing.

To measure, I have taken the following figures:

• Most affordable outsourcing company – HiredSupport (starts from $7/hr).
• Median of full-time employee rates to hire customer support agents in the USA, UK, Canada, and Australia.
• Total costs comparison of hiring agents for 8 hours, and 5 days a week.

With these figures as a measurement, the following are the potential savings you can make by outsourcing:

Country	Cost of Hiring In-House	Outsourcing to HiredSupport	You Save	%Cost Save
USA	$100,742 per annum	$14,787 per annum	$85,955	Save 85.32%
UK	$213,840 per annum	$14,787 per annum	$199,053	Save 93.09%
Canada	$31,722 per annum	$14,787 per annum	$16,935	Save 53.39%
Australia	$38,438 per annum	$14,787 per annum	$23,651	Save 61.53%

All of the currencies have been taken into the US. dollars to make a valid comparison.

Conclusion

Finding the right call center and services company is essential for small businesses looking to enhance customer service and streamline operations. Among the top call center companies and services, HiredSupport stands out as a reliable choice. 

With a Clutch rating of 4.9/5 stars, showcases that the company has a proven track record of satisfying clients. The company offers multi-lingual support and 24/7 assistance, ensuring your customers receive help whenever they need it. 

Additionally, HiredSupport provides a free trial, allowing you to experience their high-quality service before committing. Their pricing starts from just $7/hr, making it an affordable option for small businesses.

You can also get a quote from their sales team (1 (800) 655-5891, email: [email protected]) to measure how much you can save by outsourcing to HiredSupport.