Top 10 Call Centers in Australia [Updated 2024]

Call center outsourcing helps you to reduce the cost of human labor and helps you to focus on your core business operations.

Consider this: In California, as of January 1, 2024, the minimum wage stands at $16 per hour. For the skilled workers, the bar gets even higher to the value of $25 to $30 per hour. However, they can hire the same labor at a rate that starts from $7-$12/hr.

And even if business owners think of outsourcing, they struggle to find a reputable company that they can trust.

To help you make an informed decision, I have gathered a list of the top 10 call centers in Australia.

Our Methodology to Rank Top Call Centers in Australia

To list the top 10 call centers in Australia, we analyzed the following factors:

• Quality of service
• Number of clients
• What people say about it on different platforms (Quora, Reddit)
• Recurring clients of the company
• Case studies of their clients
• Price
• Number of years a company has been operating in the BPO
• Affordability

Most of these factors are qualitative. Our team scaled them on a rating that ranged from 1-10, and then the cumulative score of each company was calculated. 

Cool, let’s dive into the top 10 call center outsourcing companies in Australia:

1. HiredSupport (Virtual Agents in Australia)

HiredSupport is a call center that has virtual agents in Australia. This agency was established in 2010 and has since been helping businesses grow throughout the region. This outsourcing service provider has helped SaaS companies to interior design agencies through its quality customer support services. 

Clutch Rating: 4.9/5 stars. 

Services Offered

In addition to call center outsourcing, the company provides the following services:

• Live chat support
• Email support
• Helpdesk and ticket support
• Business process outsourcing (BPO)
• Troubleshooting
• Content moderation
• Medical billing
• Telemarketing
• Data entry
• Virtual employees
• Phone ordering
• Order validation
• Lead generation
• Order support

And they’re not stopping there. Continuously expanding their offerings to better serve customers, HiredSupport ensures they’ve got you covered.

Need something specific? Reach out to their sales team at [email protected] or give them a call at (800) 655-5891.

Noteworthy Clients:

HiredSupport caters to businesses of all sizes, from small-medium enterprises to large corporations. Some of their notable clients include

• Wowcube
• Healthystuff
• OCG
• MakeUp Eraser

And many more.

HiredSupport also has a dedicated page for the case studies.

Pricing:

Starting at just $7/hr, HiredSupport embodies the essence of cost-effective outsourcing, earning its top rank.

With potential savings of up to 81.65%, makes it a no-brainer choice.

Free Trial:

HiredSupport offers a risk-free trial. They’ll assess your needs, conduct a thorough audit for 7 days, and provide insights on enhancing your operations.

2. Illicium (Mascot, New South Wales)

Illicium is a call center with its physical office in Mascot, New South Wales. This outsourcing service provider was established in 2021 as a relatively new call center, so it’s safe to say they have limited client exposure. 

Illicium isn’t registered on Glassdoor, putting a question mark on its credibility. 

Services Offered

In addition to the call center services, the company provides the following services:

• Sales Outsourcing
• Lead Generation
• Marketing

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

3. Dalerio Consulting (Mascot, New South Wales)

Dalerio Consulting is a call center with a physical office in Sydney, Australia. This outsourcing service provider was established in 2019. This call center helps startups and enterprises easily handle customer support operations without much hassle. 

Trustpilot Rating: 3.7/5 stars. 

Services Offered

In addition to the call center services, the company provides the following services:

• Customer Support 
• HR Outsourcing 
• Accounting and Bookkeeping
• Data Entry and Management
• Marketing and Sales Support

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

4. Pointer Strategy (Mascot, New South Wales)

Pointer Strategy is a call center that has its physical office located in Melbourne, Victoria. This outsourcing service provider was established in 2019. This call center hires the industry’s top talent and thoroughly vets sales representatives before onboarding them with a client. 

Glassdoor Rating: 3.5/5 stars. 

Services Offered

In addition to the call center services, the company provides the following services:

• Lead generation
• Appointment setting
• sales prospecting
• Sales training and coaching
• Customer relationship management (CRM) implementation
• Sales pipeline management

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

5. Hammerjack (Sydney, Australia)

Hammerjack is a call center company with offices in Sydney, Australia. This outsourcing service provider has experience serving various niches, including insurance and real estate. This diversity helps with the credibility of this call center when a business needs to outsource its operations. 

Glassdoor Rating: 4.5/5 stars. 

Services Offered

In addition to the call center services, the company provides the following services:

• Customer service 
• Back-office operations
• Marketing and sales support
• Administrative tasks

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

6. TSA Group (West Perth, Australia)

TSA Group is a call center that was founded in 1997, meaning they have been serving B2B clients for more than 20 years. This service provider has its headquarters located in West Perth, Australia. TSA Group is a certified carbon-neutral company. 

Glassdoor Rating: 2.8/5 stars. The rate showcases that TSA Group doesn’t have a good workplace culture, which impacts its credibility. 

Services Offered

In addition to the call center services, the company provides the following services:

• Call center operations and management
• Omnichannel customer support (phone, email, chat)
• Customer journey mapping

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

7. Acquire BPO (Melbourne, Australia)

Acquire BPO was founded in 2005, meaning they have served businesses for more than 15 years. This call center has its head office located in Melbourne, Australia. It has served industries ranging from banking to the retail sector. The company has over 9000 employees who work in the call center. 

Glassdoor Rating: 3.5/5 stars. 

Services Offered

In addition to the call center services, the company provides the following services:

• Customer Experience
• Sales & Marketing
• Back Office Operations

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

8. Sharesource (Queensland, Australia)

Sharesource is a call center company that was established in 2013. This service provider has an office located in Queensland, Australia. The company has more than a decade of experience in handling B2B clients. 

Glassdoor Rating: 4.6/5 stars. 

Services Offered

In addition to the call center services, the company provides the following services:

• Remote Team Building
• Talent Acquisition
• Team Management

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

9. Evolved Contact (Melbourne, Victoria)

Evolved Contact is a call center that was established in 2015 and has less than 10 years of experience handling customer queries. The company has its office based in Melbourne, Victoria. The business aims to deliver customer support to startups and enterprises in the region. 

Evolved Contact isn’t reviewed on websites such as Clutch and Glassdoor. This makes it a less credible call center than others on the list. 

Services Offered

In addition to the call center services, the company provides the following services:

• Lead qualification 
• Appointment setting
• telemarketing
• Sales training and coaching

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

10. CPM Australia (Wantirna South, Victoria)

CPM Australia is a call center that was established in 1994 and has been serving B2B clients for almost 30 years. The company has an office based in Wantirna South, Victoria. This call center has its focus, particularly in the retail sector. 

Glassdoor Rating: 2.5/5 stars. This showcases that the company has an unhealthy workplace culture, making it a less reliable option for businesses. 

Services Offered

In addition to the call center services, the company provides the following services:

• Lead generation and qualification
• Appointment setting 
• telemarketing
• Customer relationship management (CRM) support
• Content creation and marketing campaigns
• Retail marketing services 

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

Conclusion

While I have mentioned the top 10 center companies in Australia, I’d suggest choosing HiredSupport if you are thinking of a reliable partner that can save your business costs.

In fact, HiredSupport routinely estimates how much you can save as compared to the in-house team if you are thinking of outsourcing. For example, in an article, they estimated that you could save around 81.65% by outsourcing your customer service needs to HiredSupport. 

Wondering how much you can save by outsourcing? HiredSupport can make an estimate for you! It just starts at an affordable rate of $7/hr.

You can reach them out at [email protected] or call them at (800) 655-5891.