Top 10 Call Centers in Chicago

As a business owner, do you want to save money and improve your customer service?

Outsourcing to a call center in Chicago could be the answer.

Chicago has skilled workers who can handle your customer calls and emails. Plus, it’s often cheaper than hiring your staff. This means that you wouldn’t have to pay for health insurance and other such benefits. 

Companies like HiredSupport can get you started for as little as $7/hr. But with so many call centers to choose from, finding the right one can be tough. That’s why we’ve picked the top 10 call centers in Chicago to help you decide.

Our Methodology to Rank Top Call Center Companies in Chicago

To list the top call center companies in Chicago, we have analyzed the following factors:

• Physical Location
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills
• Tools Integrations

We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked as the top call center in Chicago.

1. HiredSupport

HiredSupport is a call center agency in California that has virtual agents in Chicago. This company was founded in 2010 and has been serving more than 100 clients across the globe for almost a decade now. This call center agency has served multiple clients from different industries, which makes it a top choice for business owners in the USA. 

HiredSupport has been featured in major media outlets such as CNN, Hubspot, and SHRM for its customer support and outsourcing services. 

HiredSuppport has a rating of 4.9 stars on Clutch, making it a trustworthy option for small businesses looking to outsource their processes.

What Services Does HiredSupport Offer?

HiredSupport provides call center services in Chicago, such as: 

• Technical Support
• Back Office Support
• Phone Support
• Email Support
• Help Desk Support
• Data Entry
• Outbound call center
• Answering service
• Appointment setting

Free Trial and Pricing

HiredSupport’s pricing starts from $7/hr. This call center company offers a free trial, allowing stakeholders to make informed investment decisions before making a purchase. 

2. Gilsbar

Gilsbar, located in Chicago, specializes in healthcare and benefits management services. They are known for their excellent customer service. This call center in Chicago has a history spanning over 60 years, Gilsbar has developed a deep understanding of the healthcare industry. 

Services Offered

• Benefits administration
• Risk management
• Wellness programs
• Claims administration 

Free Trial and Pricing

Gilsbar doesn’t offer a free trial. You can request pricing based on your business requirements.

3. Sev1Tech

Sev1Tech is based in Chicago. This call center delivers innovative IT customer support and engineering services. They cater to both government and commercial clients. Sev1Techt’s expertise spans across various industries, including aerospace, defense, and healthcare.

Services Offered

• IT consulting
• Systems engineering
• Software development
• Data analytics 

Free Trial and Pricing

Sev1Tech doesn’t offer a free trial. You can fill out their contact form for more information about their services. 

4. PFSweb

PFSweb in Shreveport provides comprehensive eCommerce and call center support solutions. They help businesses manage their online presence effectively. With over 20 years of experience, PFSweb has established itself as a leader in the digital space. This call center in Chicago covers everything from order fulfillment to customer service. 

Services Offered

• eCommerce platform management
• Order fulfillment
• Customer service
• Digital marketing 
• Customer Support

Free Trial and Pricing

This business process outsourcing company doesn’t offer a free trial. You can fill out the form and request pricing. 

5. DXC Technology

DXC Technology, located in Chicago, is a global leader in IT and call center services. They offer a wide range of solutions to help businesses thrive. With a presence in over 70 countries, DXC Technology brings global expertise to local markets.

Services Offered

• IT consulting
• Cloud services
• Cybersecurity
• Data analytics 

Free Trial and Pricing

DXC Technology doesn’t offer a free trial. For customized pricing, you would have to contact their sales representatives. 

6. Stericycle Communication Solutions

Stericycle Communication Solutions is located in Chicago, This call center in Chicago offers medical answering services and other communication solutions. Their team is experienced in handling medical inquiries efficiently. Stericycle focuses on providing reliable and high-quality service. 

Services Offered

• Medical answering services
• Communication solutions 

Free Trial and Pricing

Stericycle Communication Solutions doesn’t disclose its pricing strategy on the website. This call center company doesn’t offer a free trial. 

7. Call Center Sales Pro

Call Center Sales Pro specializes in outsourced call center services for sales and support. Their team is skilled in handling various customer service needs. They focus on providing high-quality service and improving customer satisfaction. This call center in Chicago offers flexible solutions to meet the needs of different businesses. 

Services Offered

• Sales support
• Customer support services 
• Message answering services
• On-call answering services

Free Trial and Pricing

Call Center Sales Pro doesn’t disclose its pricing strategy on the website. This call center company doesn’t offer a free trial. 

8. Barrister Global Services Network

Barrister Global Services Network is located in Chicago, this call center was established in 1972. This call center company offers a range of IT and voice services. Their team is skilled in handling complex technical issues and delivering high-quality support. It’s committed to helping businesses streamline their operations and improve efficiency. 

Services Offered

• Custom software development
• Voice services
• Cloud consulting
• IT managed services 

Free Trial and Pricing

Barrister Global Services Network doesn’t disclose its pricing on the website. This call center company doesn’t offer a free trial. 

9. Let Us Answer

Let Us Answer is based in Chicago. This company is focused on call center and answering services. Their team is trained to handle a wide range of customer inquiries professionally. This call center company prides itself on quick response times and excellent customer satisfaction. They offer flexible solutions tailored to the needs of small and large businesses alike. 

Services Offered

• Call center services
• Phone answering services 

Free Trial and Pricing

Let Us Answer doesn’t disclose its pricing strategy on the website. This call center does offer a free trial

10. Dexcomm Answering Service

Dexcomm Answering Service was established in 1954. This call center company provides answering services along with back-office support. This call center in Chicago has built a reputation for reliability and excellent customer care. Their experienced team ensures that all calls are handled efficiently and courteously.

Services Offered

• Call center services
• Back-office outsourcing
• Customer service outsourcing 

Free Trial and Pricing

Dexcomm Answering Service offers three pricing plans that include Traditional, ServiceTitan, and Universal. The pricing for each plan isn’t disclosed on the website. This call center doesn’t offer a free trial. 

Conclusion

You can significantly improve quality while reducing costs by outsourcing your call center operations to service providers such as HiredSupport. HiredSupport is a call center that stands out with its global network and affordable rates starting at $7/hr. 

This call center company in Chicago has a 4.9-star Clutch rating making it a reliable choice for business owners. Lastly, HiredSupport offers a 7-day free trial to help startups and small businesses that are strapped for funds.

Contact HiredSupport today! You can also reach them at their email ([email protected]) or call them directly at 1 (800) 655-5891.