Top Call Centers in Houston [Updated 2024]

Outsourcing call center and voice services to Houston can be a smart move for businesses. By handing over these operations, companies can significantly reduce costs. For instance, hiring a call center agent in Houston typically costs around $7/hr, a fraction of the expense compared to maintaining an in-house team.

Moreover, call centers are equipped to handle a high volume of customer calls efficiently, leading to improved customer satisfaction. Imagine the positive impact on your business when every customer query is addressed promptly.

With over a decade of industry experience, it’s clear that finding a provider that aligns with your business goals, budget, and service requirements is important.

Let’s delve deeper into how to select the ideal call center partner.

Our Methodology to Rank Top 10 Call Center Services & Voice Services in Houston

To list the top call center services & voice services in Houston, we have analyzed the following factors:

• Physical Location
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills
• Tools Integrations

We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked as the top call center services & voice services company. 

1. HiredSupport

HiredSupport is a call center services & voice services company with a virtual office in Houston. This company was founded in 2010 and has been serving more than 100 clients across the globe for almost a decade now. This call center agency has served multiple clients from different industries, which makes it a top choice for business owners in the USA. 

But how does HiredSupport help small business owners? This call center company has very affordable rates starting from just $7/hr. It means that startups can kickstart and scale operations without breaking the bank. 

Small businesses such as Healthy Stuff, FIXD, Cointree, and many more. HiredSupport provides call center services to these companies and has helped increase their CSAT score by 37% and query response time reduced by 41%. 

For its call center outsourcing services, HiredSupport has been featured in major media outlets such as CNN, Hubspot, and Zapier. This highlights how the business is trusted by big names when it comes to outsourcing. 

This call center has a rating of 4.9 stars on Clutch, which makes it a trustworthy option for small businesses looking to outsource their business processes.

What Services Does HiredSupport Offer?

HiredSupport provides call center services & voice services in Houston such as 

• Technical Support
• Back Office Support
• Phone Support
• Email Support
• Help Desk Support
• Data Entry
• Outbound call center
• Answering service
• Appointment setting

Free Trial and Pricing

HiredSupport’s pricing starts from $7/hr. This call center company and service provider for small businesses offers a free trial, to help out the businesses strapped for cash. 

2. Call Center Resources LLC

Call Center Resources is based in Superior, WI, this company specializes in customer service outsourcing and call center services. They focus on providing cost-effective solutions for businesses. Their team of experienced professionals is dedicated to delivering excellent service and ensuring customer satisfaction. 

This call center services and voice services company in Houston offers customized solutions to meet the unique needs of each client, making them a reliable partner for businesses of all sizes. Their commitment to quality and affordability makes them a top choice in the industry.

Services Offered

• Customer service outsourcing
• Survey and research solution
• Help desk
• Order taking

Free Trial and Pricing

Call Center Resources doesn’t disclose its pricing strategy on the website. This call center services and voice services company doesn’t offer a free trial. 

3. Torcom

Torcom, located in Madison, WI, has over 30 years of experience in providing professional call center services. They handle a variety of tasks from order taking to tech support. Their team is known for its expertise and dedication to delivering high-quality service. 

This call center services and voice services company uses technology to ensure efficient and effective call handling, making it a trusted partner for businesses looking to improve their customer service operations. Their long-standing reputation and commitment to excellence make them a top choice for call center services in Houston.

Services Offered

• Catalog order entry
• Technical support
• Inbound call center
• Quality assurance

Free Trial and Pricing

Torcom doesn’t disclose its pricing on the website and doesn’t offer a free trial. 

4. Mactel Telemessaging

Mactel Telemessaging is situated in Appleton, WI, Mactel Telemessaging specializes in inbound voice services. They offer personalized and reliable call handling. Their team is dedicated to providing high-quality service and ensuring customer satisfaction. 

This call center services and voice services company in Houston uses the latest technology to ensure efficient call handling and provide a seamless customer experience. Their commitment to excellence and personalized service makes them a top choice for businesses looking to enhance their customer support operations.

Services Offered

• Inbound call handling
• Customer support
• Order taking

Free Trial and Pricing

Mactel Telemessaging doesn’t disclose its pricing on the website. This call center services company doesn’t offer a free trial.

5. Take My Calls VAS

Take My Calls VAS is known for its personalized non-voice BPO and back-office services, including exceptional voice services. Founded in 2010, they have served a diverse range of clients, from small businesses to large corporations. 

Their client base spans healthcare, legal, and retail industries, ensuring tailored solutions for each sector. This call center services and voice services in Houston provides multi-lingual customer support round the clock. 

Services Offered

• Answering services
• Customer support
• Telemarketing
• Lead generation

Free Trial and Pricing

Take My Calls VAS pricing begins from $50/month, but the talk time is 50 minutes, anything above that would be charged extra. This call center services company offers a 150-minute free trial for 7 days. 

6. VoiceLink Communications

VoiceLink Communications provides 24-hour personalized call center solutions, focusing on high-quality customer service. Established in 2000, they have a long history of serving businesses across various sectors. 

This call center services and voice services company in Houston has clients including e-commerce companies, healthcare providers, and financial institutions, all benefiting from their reliable services.

Services Offered

• 24/7 answering services
• Customer support
• Order processing
• Appointment scheduling

Free Trial and Pricing

VoiceLink doesn’t disclose its pricing strategy on the website. This call center services agency doesn’t offer a free trial. 

7. 1960 Answering Service

1960 Answering Service was established in 1970, This voice services company offers reliable voice services tailored to enhance customer interaction. With over 50 years of experience, they have built strong relationships with clients in the medical, legal, and property management industries. 

1960 Answering Service’s longstanding presence in the market speaks to its reliability and quality. However, the website is not optimized and you would have to contact them if you need more information about their services. 

Services Offered

• Answering services
• Customer support
• Emergency dispatch
• Message taking

Free Trial and Pricing

1960 Answering Service doesn’t disclose its pricing strategy on the website. This call center services and voice services in Houston doesn’t offer a free trial. 

8. ethosIQ

ethosIQ provides voice services, business consulting, and big data management, helping businesses streamline their operations. Founded in 2009, they have quickly grown to serve a variety of clients, from tech startups to large enterprises. 

This call center services and voice services provider in Houston offers innovative solutions that have attracted clients looking for data-driven approaches to customer service.

Services Offered

• Call center services
• Data analytics
• Customer experience management
• Technical support

Free Trial and Pricing

ethosIQ provides businesses with pricing plans based on their requirements. This call center service provider doesn’t offer a free trial. 

9. Westpark Communications

Westpark Communications offers a wide range of services, including voice, BPO, and back-office services. Since its founding in 1968, they have served numerous clients, including law firms, medical offices, and government agencies. 

This voice services company in Houston can adapt to different industries making them a versatile choice for businesses.

Services Offered

• Call center services
• Customer support
• Order processing
• Technical support

Free Trial and Pricing

Westpark Communications doesn’t disclose its pricing strategy. This call center service and voice service company in Houston doesn’t offer a free trial. 

10. QTAT BPO Solutions

QTAT BPO Solutions provides efficient voice and non-voice BPO services, tailored to business needs. Established in 2005, they have built a diverse client portfolio, including international businesses and local startups. 

This call center services and voice services company in Houston focuses on quality and efficiency making them a preferred choice for many companies.

Services Offered

• Call center services
• Customer support
• Telemarketing
• Lead generation

Free Trial and Pricing

QTAT doesn’t disclose its pricing strategy on the website. This call center service provider doesn’t offer a free trial. 

Conclusion

Selecting the top call center and voice service provider can be a daunting task. However, HiredSupport stands out as a top choice with an impressive 4.9-star rating on Clutch. This recognition is a testament to their exceptional service.

Offering affordable rates starting at just $7/hr, HiredSupport caters to businesses of all sizes, from startups to large enterprises.  

You can also get a quote from their sales team (1 (800) 655-5891, email: [email protected]) to measure how much you can save by outsourcing to HiredSupport.