Top Call Centers in New York City

Outsourcing to call center services and voice services in New York is a smart choice for businesses looking to save money and boost efficiency. 

According to recent data, businesses that outsource their customer service save up to 50% on operating costs. The average hourly rate for call center services in New York ranges from $6 to $70, making it affordable for companies of all sizes.

However, finding the right company can be challenging for business owners. They need to ensure they are choosing a reliable and effective service provider. 

With over a decade of experience in the call center industry, I can guide you through the top 10 call center services and voice services in New York, ensuring you find the perfect match for your business needs.

Our Methodology to Rank Top 10 Call Center Services & Voice Services in New York City

To list the top call center services & voice services in New York City, we have analyzed the following factors:

• Physical Location
• Expertise and Experience
• Range of Services
• Response Time and Availability
• Scalability and Flexibility
• Reputation and Client Testimonials
• Cost-Effectiveness
• Communication Skills
• Tools Integrations

We scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The company with the highest score was ranked as the top call center services & voice services company. 

1. HiredSupport

HiredSupport is a call center services & voice services company with a virtual office in New York City. This company was founded in 2010 and has been serving more than 100 clients across the globe for almost a decade now. This call center agency has served multiple clients from different industries, which makes it a top choice for business owners in the USA. 

But how does HiredSupport help small business owners? This call center company has very affordable rates starting from just $7/hr. It means that startups can kickstart and scale operations without breaking the bank. 

Small businesses such as Healthy Stuff, FIXD, Cointree, and many more. HiredSupport provides call center services to these companies and has helped increase their CSAT score by 37% and query response time reduced by 41%. 

For its call center outsourcing services, HiredSupport has been featured in major media outlets such as CNN, Hubspot, and Zapier. This highlights how the business is trusted by big names when it comes to outsourcing. 

This call center has a rating of 4.9 stars on Clutch, which makes it a trustworthy option for small businesses looking to outsource their business processes.

What Services Does HiredSupport Offer?

HiredSupport provides call center services & voice services in New York City such as 

• Technical Support
• Back Office Support
• Phone Support
• Email Support
• Help Desk Support
• Data Entry
• Outbound call center
• Answering service
• Appointment setting

Free Trial and Pricing

HiredSupport’s pricing starts from $7/hr. This call center company and service provider for small businesses offers a free trial, to help out the businesses strapped for cash. 

2. Take My Calls VAS

Take My Calls VAS is known for its personalized non-voice BPO and back-office services, including exceptional voice services. Founded in 2010, they have served a diverse range of clients, from small businesses to large corporations. 

Their client base spans healthcare, legal, and retail industries, ensuring tailored solutions for each sector. This call center services and voice services in New York City provide multi-lingual customer support round the clock. 

Services Offered

• Answering services
• Customer support
• Telemarketing
• Lead generation

Free Trial and Pricing

Take My Calls VAS pricing begins from $50/month, but the talk time is 50 minutes, anything above that would be charged extra. This call center services company offers a 150-minute free trial for 7 days. 

3. VoiceLink Communications

VoiceLink Communications provides 24-hour personalized call center solutions, focusing on high-quality customer service. Established in 2000, they have a long history of serving businesses across various sectors. 

This call center services and voice services company in New York City has clients including e-commerce companies, healthcare providers, and financial institutions, all benefiting from their reliable services.

Services Offered

• 24/7 answering services
• Customer support
• Order processing
• Appointment scheduling

Free Trial and Pricing

VoiceLink doesn’t disclose its pricing strategy on the website. This call center services agency doesn’t offer a free trial. 

4. 1960 Answering Service

1960 Answering Service was established in 1970, This voice services company offers reliable voice services tailored to enhance customer interaction. With over 50 years of experience, they have built strong relationships with clients in the medical, legal, and property management industries. 

1960 Answering Service’s longstanding presence in the market speaks to its reliability and quality. However, the website is not optimized and you would have to contact them if you need more information about their services. 

Services Offered

• Answering services
• Customer support
• Emergency dispatch
• Message taking

Free Trial and Pricing

1960 Answering Service doesn’t disclose its pricing strategy on the website. This call center services and voice services in New York City doesn’t offer a free trial. 

5. Abacus Cambridge Partners

Abacus Cambridge Partners was founded in 2015 and has since established itself as a leading provider of voice services, ERP consulting, and IT strategy consulting. They are known for their innovative solutions and customer-focused approach. 

This call center service and voice services company in New York serves major clients in various industries, including finance, healthcare, and retail, ensuring tailored solutions to meet their specific needs.

Services Offered

• Voice services
• ERP consulting
• IT strategy consulting
• Customer support

Free Trial and Pricing

Abacus Cambridge Partners doesn’t disclose its pricing strategy on website. This call center services and voice services company doesn’t offer a free trial. 

6. RemoteReps247

RemoteReps247, established in 2017, specializes in sales outsourcing, call center services, and customer service outsourcing. They are committed to helping businesses enhance their customer support and sales efforts. With a small but dedicated team, they offer personalized services to meet specific business needs. 

Thai call center services and voice services company in New York City has major clients including SMEs and start-ups seeking cost-effective customer service solutions.

Services Offered

• Sales outsourcing
• Call center services
• Customer service outsourcing
• Lead generation

Free Trial and Pricing

RemoteReps247 provides pricing details upon request. This call center services company doesn’t offer a free trial. 

7. Answering Legal

Answering Legal was founded in 2013 and has become a premier provider of virtual reception, inbound appointment scheduling, and customer support services specifically designed for the legal sector. 

This call center services and voice services company in New York City has built a reputation for reliability and efficiency, making it a top choice for law firms in the USA. Their major clients include small to mid-sized law firms seeking specialized support.

Services Offered

• Virtual reception
• Inbound appointment scheduling
• Customer support for law firms
• 24/7 live answering

Free Trial and Pricing

Answering Legal doesn’t disclose its pricing strategy on the website. This answering services company offers the first 400 minutes to businesses for free.

8. Sales Schema

Sales Schema, established in 2015, offers a wide range of services, including digital marketing, multimedia, social media marketing, SEO, branding, web design, and software development. They are known for their strategic approach and commitment to helping businesses grow. 

This call center services and voice services in New York City has worked with major clients including tech startups and creative agencies.

Services Offered

• Digital marketing
• Multimedia services
• Social media marketing
• SEO and branding

Free Trial and Pricing

Sales Schema doesn’t disclose its pricing strategy on the website. This agency doesn’t offer a free trial. 

9. GCS Agents

GCS Agents was founded in 2001, GCS Agents provides comprehensive call center and contact services, including sales and customer service traffic management. They are dedicated to helping businesses maximize profits and improve customer satisfaction. 

This call center services and voice services in New York City has major clients including healthcare providers and financial services companies.

Services Offered

• Call center services
• Contact services
• Sales traffic management
• Customer service traffic management

Free Trial and Pricing

GCS Agents offers pricing details upon request and a free consultation to understand your needs.

10. CallZ Telecom

CallZ Telecom, established in 2012, offers telecom and BPO services with bilingual advisors. They serve a wide range of regions, including the USA, Canada, New Zealand, Australia, the UK, Europe, and GCC. 

This call center services and voice services agency has major clients including international corporations seeking multilingual support.

Services Offered

• Telecom services
• BPO services
• Bilingual advisory services
• Customer support

Free Trial and Pricing

CallZ Telecom doesn’t disclose its pricing strategy on the website. This call center service provider doesn’t offer a free trial. 

Conclusion

Are you unsure about which call center services and voice services to opt for? I recommend choosing HiredSupport. This agency distinguishes itself through exceptional ratings and competitive pricing. 

With a 4.9-star rating on Clutch and rates starting at $7/hr, the company has catered to a diverse clientele, from budding startups to established enterprises.

HiredSupport offers a 7-day risk-free trial to help business owners manage their expectations. This ensures that the quality of service that’s promised is delivered. Interested to know more? Contact HiredSupport today!