Top 10 Help Desk Outsourcing Companies in 2024

Simply put, help desk outsourcing lies at the heart of your customer support operations. If operations are slow, with extended wait times, help desk outsourcing would make sense to implement. 

If you hire a help desk support agent, it would cost you an average of $22/hr excluding benefits such as health insurance. Instead, what you can do is find an outsourcing service provider, who does the same job but better starting from just $7/hr. 

I have curated a comprehensive guide of outsourcing companies, which can help you scale beyond measure.

Our Methodology to Rank Top Help Desk Outsourcing Companies

To list the top 10 help desk outsourcing companies, we analyzed the following factors:

• Companies’ location
• Quality of service
• Number of clients
• What people say about it on different platforms (Quora, Reddit etc.)
• Recurring clients of the company
• Case studies of their clients
• Pricing & affordability
• Number of years the company has been operating as a help desk outsourcing provider.

Most of these factors are qualitative. I scaled them on a rating that ranged from 1-10, and then the cumulative score of each company was calculated. The one that scores high on our scale gets the top spot.

HiredSupport

HiredSupport was founded in 2016 and has been operational for almost a decade. It’s located in California, USA. When it comes to help desk outsourcing companies, HiredSupport stands as the most affordable option, with rates starting from just $7/hour.

They boast a rating of 4.9 stars on Clutch, making it a credible outsourcing partner.

Services Offered

Here are some services offered by HiredSupport:

• Helpdesk outsourcing
• Live Chat Support
• Email Support
• Troubleshooting
• Content Moderation
• Help Desk Agents

Noteworthy Clients

Here are some noteworthy clients of HiredSupport:

• WOWCube
• Healthy Stuff
• OCG
• MakeUp Eraser

You can read more about their clients by exploring the case studies page.

Pricing

HiredSupport’s pricing starts at $7/hour. This makes it the most affordable option for help desk outsourcing.

Free Trial

HiredSupport offers a free trial of 7 days. This helps you make an informed decision before committing to the service provider.

ScienceSoft

ScienceSoft was founded in 1989 and is one of our list’s oldest-running help desk outsourcing companies. They have universal standards in place and are ISO 9001 and ISO 27001 compliant.

ScienceSoft has a rating of 4.4 stars on Glassdoor.

Services Offered

Here are some services offered by ScienceSoft:

• IT Consulting
• IT Outsourcing
• Testing and QA
• Help Desk
• Data Analytics

Noteworthy Clients

Here are some noteworthy clients of ScienceSoft:

• Cyber Graphics
• IBM Security
• Viber
• Albatross IT Consultants

Pricing

They have an extensive system in place, which is filtered by industry, number of tickets generated and level of support required. You would then have to fill out a form and wait for an agent to reach out.

Free Trial

ScienceSoft doesn’t offer a free trial.

Simply Contact

Simply Contact was founded in 2013 and has been operational for almost a decade.

This outsourcing service provider specializes in IT outsourcing and customer support tasks. Simply Contact offers a range of multilingual and multichannel services.

Simply Contact has a rating of 4.1 stars on Glassdoor.

Services Offered

Here are some services offered by Simply Contact:

• Technical Support
• Customer Retention
• SaaS Support
• Omnichannel Support
• Multilingual Customer Support

Noteworthy Clients

Here are some noteworthy clients of Simply Contact:

• Airportr
• Office of the President of Ukraine
• Fareportal
• Wizz Air

Pricing

Simply Contact will charge around $20/hour if you choose them to be your outsourcing partner.

Free Trial

Simply Contact doesn’t offer a free trial.

Edvantis

Edvantis was founded in 2005 and has been operational for almost two decades. Over this time, this IT outsourcing company has delivered 250 projects and grown by 250 employees. They have offices in the United States, Germany, Poland and Ukraine.

 Edvantis has a rating of 4.5 stars on Glassdoor.

Services Offered

Here are some services offered by  Edvantis:

• Staff Augmentation
• IT Operations
• Digital Transformation
• IT Consulting

Noteworthy Clients

Here are some noteworthy clients of  Edvantis:

• Indeed
• TrustRadius
• Collenda
• Atron
• Modulsystem
• DocCirrus

Pricing

Edvantis hasn’t disclosed its pricing strategy, you would have to email them or fill out the form to find out more details.

Free Trial

Edvantis doesn’t offer a free trial.

31West Global Services

31West Global Services was founded in 2002 and has been operational for almost two decades. They have established a name for themselves in Canada, the UK and Western Europe.

31West Global Services has a rating of 4.2 stars on Glassdoor.

Services Offered

Here are some services offered by 31West Global Services:

• IT Help Desk
• Application Support
• Inbound Call Center
• Back Office Support

Noteworthy Clients

Here are some noteworthy clients of 31West Global Services:

• OPTUM
• FBTL
• ZOOMER
• Synapse Corporation
• McDonald’s

Pricing

31West Global Services’ pricing starts from $1499 /rep/month. If you want a customized plan, reach out to them directly.

Free Trial

31West Global Services doesn’t offer a free trial.

Ascensos

Ascensos was founded in 2015 in the UK, and has been serving customers for almost a decade. They have their offices in Romania, Turkey, and South Africa.

Ascensos has a rating of 3.8 stars on Glassdoor.

Services Offered

Here are some services offered by Ascensos:

• Omnichannel Customer Solutions
• Digital Transformation
• Multilingual Customer Support
• Help Desk Support

Noteworthy Clients

Ascensos has worked with KFC to enhance its CX operations.

Pricing

Ascensos hasn’t disclosed its pricing. You would need to fill out their contact form and wait for an agent to reach out.

Free Trial

Ascensos doesn’t offer a free trial.

Teleperformance

Teleperformance in Malaysia serves as a diverse multilingual hub, offering support in over 18 languages and dialects across Asia. This help desk outsourcing provider was founded in 2017.

On Glassdoor, Teleperformance has a rating of 3.4 stars.

Services Offered

Here are some services offered by Teleperformance:

• Digital CX and AI
• CX management
• Consulting
• Analytics
• Technology
• Interpretation and translation

Notable Clients

Here are some notable clients of Teleperformance:

• Southeastern Railways
• Aviva
• Albert Heijn

Pricing

The prices aren’t disclosed on Teleperformance’s website. You would need to specify the reason for contact, and then one of their agents will reach out to you.

Free Trial

Teleperformance doesn’t offer a free trial.

VXI

VXI was founded in 1998 and has served clients for almost 2 decades. It is one of the few outsourcing agencies working in China.

VXI has a Glassdoor rating of 3.8 stars.

Services Offered

Here are some services offered by VXI:

• Customer Experience Strategy
• Technical Support
• Cost Management

Notable Clients

Here are some notable clients of VXI:

• Telco
• Metaverse

Pricing

The prices aren’t disclosed on VXI’s website. You would need to specify the reason for contact, and then one of their agents will reach out to you.

Free Trial

VXI doesn’t offer a free trial.

Skycom

Skycom has been operating for almost 15 years. The company provides nearshore IT outsourcing services. It has its operations in 5 countries with over 2000 employees.

Skycom has a Glassdoor rating of 3.1 stars.

Services Offered

Here are some services offered by Skycom:

• Telemarketing and Sales
• Customer Support
• Help Desk Support
• IT Support Services
• Chat Services

Notable Clients

Here are some notable clients of Skycom:

• Impro Corp
• Healthpointe
• Binance
• Google

Pricing

The prices aren’t disclosed on Skycom’s website. You would need to specify the reason for contact, and then one of their agents will contact you.

Free Trial

Skycom doesn’t offer a free trial.

Auxis

Auxis has been operating for almost 25 years. They specialize in creating tailor-made approaches to help businesses maximize their ROI.

Auxis has a Glassdoor rating of 3.4 stars.

Services Offered

Here are some services offered by Auxis:

• Help Desk Outsourcing
• IT Operations
• Business Operations
• Shared Services

Notable Clients

Here are some notable clients of Auxis:

• Subway
• Backcountry
• Litmos
• Amerant
• Atlantic Union Bank

Pricing

Auxis hasn’t disclosed its pricing on the website. You would need to specify the reason for contact, and then one of their agents will reach out to you.

Free Trial

Auxis doesn’t offer a free trial.

Read More: Top 10 IT Support Companies for Small Business

How Much You Can Save By Outsourcing in 2024

While the labor cost in under developed countries are definitely lower than the USA, UK or Canada, we can make an estimation about how much business owners can save by outsourcing.

To measure, I have taken the following figures:

• Most affordable outsourcing company – HiredSupport (starts from $7/hr).
• Median of full-time employee rates to hire helpdesk agents in the USA, UK, Canada, and Australia.
• Total costs comparison of hiring agents for 8 hours, and 5 days a week.

With these figures as a measurement, following are the potential savings you can make by outsourcing:

Country	Cost of Hiring In-House	Outsourcing to HiredSupport	You Save	%Cost Save
USA	$100,742 per annum	$14,787 per annum	$85,955	Save 85.32%
UK	$213,840 per annum	$14,787 per annum	$199,053	Save 93.09%
Canada	$31,722 per annum	$14,787 per annum	$16,935	Save 53.39%
Australia	$38,438 per annum	$14,787 per annum	$23,651	Save 61.53%

All of the currencies have been taken into the US. dollars to make a valid comparison.

Conclusion

We have made an overview about the top helpdesk companies in 2024. If you are still unsure about the choosing the right company, I’d suggest running a free trial with the HiredSupport.

There’s nothing better than experiencing with the company in real time than to read a review while making a decision to choose a provided. HiredSupport offers 7 day free trial. You can set the right expectation about how much you can save and quality of service by spending a zero dollar.