Inbound call center outsourcing has significantly increased in recent years. In fact, according to Grand View Research, the outsourcing market size reached USD 92.93 billion in 2023 and is growing at 9.1%.
If you are a business that is thinking of reducing costs by outsourcing inbound call centers, there are tons of options available. However, finding the right trustworthy company demands a lot of work.
To reduce your burden, we have gathered the top 10 inbound call center outsourcing companies in 2024 that you can trust, but first, let’s have a look at the methodology of how we picked up these companies.
Our Methodology to Rank Top Inbound Call Center Outsourcing Companies
To list the top 10 inbound call center outsourcing companies, we analyzed the following factors:
- Number of years a company has been operating in the outsourcing industry
- Quality of service
- Number of clients
- What people say about it on different platforms (Quora, Reddit)
- Recurring clients of the company
- Case studies of their clients
- Price
- Affordability
Most of these factors are qualitative. Our team scaled them on a rating that ranged from 1-10, and then the cumulative score of each company was calculated. The company with the highest score stands at the top, and the subsequent list follows it.
Cool, let’s dive into the top 10 inbound call center Outsourcing Companies:
Company
Star Rating
Free Trial
Pricing
HiredSupport
Helpware
CIENCE
Intelegencia
AnswerConnect
4.9/5
4.4/5
3.4/5
3.4/5
3.9/5
Yes
Yes
No
No
No
Starts from $7/hr
Customized
Customized
Customized
Blue Valley
Company
Star Rating
Free Trial
Pricing
HiredSupport
4.9/5
Yes
Starts from $7/hr
Helpware
4.4/5
Yes
Customized
CIENCE
3.4/5
No
Customized
Intelegencia
3.4/5
No
Customized
AnswerConnect
3.9/5
No
Customized
Blue Valley
3/5
No
Customized
Sage
4.5/5
No
Customized
Simply Contact
4.3/5
No
Customized
OBS
N/A
No
Customized
LimTC
5/5
No
Customized
1. HiredSupport (California, USA)
HiredSupport is an inbound call center agency that was established in 2010. This inbound call center company boasts more than a decade of experience serving clients across the globe.
From helping SaaS companies scale to annotating data for dairy farms, HiredSupport has done it all. The company is based in California, USA.
Clutch Rating: 4.9/5 stars
Services Offered:
In addition to inbound call center outsourcing, HiredSupport provides the following services:
- Lead research
- Inbound Lead generation
- Outbound lead generation
- Lead Nurturing
- Outbound call centers
- Business process outsourcing
- Customer support outsourcing
And many more!
Notable Clients
HiredSupport works with clients of all sizes, ranging from small and medium businesses to large enterprises.
Following are the clients HiredSupport has worked with:
- Wowcube
- Healthystuff
- OCG
- MakeUp Eraser
And much more!
Check out their case studies.
Price
With an amazing rate that starts from $7/hr, HiredSupport fills in the purpose of outsourcing – saving money. That’s the reason I rank it at the top.
In fact, I have estimated that you can save 81.65% of your money with HiredSupport.
Free Trial
HiredSupport provides a free trial as well, during which you can assess if outsourcing is the right choice for you. They will onboard your business needs, run an audit for 7 days, and then let you know about how they can improve your operations.
2. Helpware (Kentucky, USA)
Helpware was established in 2015 and has less than 10 years of experience in the outsourcing industry. The inbound call center is headquartered in Lexington, Kentucky. This company has helped startups scale their operations and become the enterprises they are today.
Glassdoor Rating: 4.4/5 stars.
Services Offered
The following are the services offered by the company:
- Lead research
- Lead nurturing
- Appointment setting
- Sales qualification
- Inbound call centers
- Outbound call centers
Notable Clients
The company does not list its clients publicly.
Pricing
The company offers customized pricing according to the needs of a customer.
Free Trial
Yes, the company offers a free trial.
3. CIENCE Technologies
CIENCE Technologies was established in 2015 and has since been carrying out inbound operations for its clients. The inbound call center is headquartered in Denver, Colorado. This service provider helps companies streamline their operations while being efficient.
Glassdoor Rating: 3.4/5 stars.
Services Offered
The following are the services offered by the company:
- B2B lead generation
- Building sales funnels
- Call center outsourcing (inbound & outbound)
And many more!
Notable Clients
The company does not list its clients publicly.
Pricing
The company offers customized pricing according to the needs of a customer.
Free Trial
The company does not provide a free trial.
4. Intelegencia
Intelegencia was established in 2009. This inbound call center has its headquarters in Atlanta, Georgia. It has over 100 clients which are spread across North America and the Middle East. The service provider has over 2000 employees who help make and answer calls.
Glassdoor Rating: 3.4/5 stars.
Services Offered
The following are the services offered by the company:
- Customer service
- Back-office operations
- eCommerce support
- Digital marketing
- Business Process Outsourcing (BPO)
- Call center outsourcing
And many more!
Notable Clients
The company does not list its clients publicly.
Pricing
The company offers customized pricing according to the needs of a customer.
Free Trial
The company does not provide a free trial.
5. AnswerConnect
AnswerConnect was established in 2002. This inbound call center has its headquarters in Portland, Oregon, and has been serving businesses for more than 20 years. This call center offers answering services 24/7, helping businesses when they need them.
Glassdoor Rating: 3.9/5 stars.
Services Offered
The following are the services offered by the company:
- Call center outsourcing
- Business process outsourcing
- Live Call Answering
- Message Taking
- Call Forwarding
- Live Chat Support
And many more!
Notable Clients
The company does not list its clients publicly.
Pricing
The company offers customized pricing according to the needs of a customer.
Free Trial
The company does not provide a free trial.
6. Blue Valley Marketing
Blue Valley Marketing was established in 1991. This inbound call center has its headquarters in Kansas and has been serving businesses of varying scales for more than 30 years. This call center has worked with businesses from media to publishing houses.
Glassdoor Rating: 3/5 stars.
Services Offered
The following are the services offered by the company:
- Inbound Call Center
- Outbound Call Center
- Omnichannel Support
- Omnichannel Support
And many more!
Notable Clients
The company does not list its clients publicly.
Pricing
The company offers customized pricing according to the needs of a customer.
Free Trial
The company does not provide a free trial.
7. Sage Outsource
Sage Outsource was established in 2007. This inbound call center has its headquarters in Pompano Beach, Florida. This service provider began its operations from a small bedroom and eventually scaled up to its current firm. This also sheds light on the company’s positive hustle culture.
Glassdoor Rating: 4.5/5 stars.
Services Offered
The following are the services offered by this company:
- Inbound call center
- Outbound call center
- Customer support outsourcing
And many more!
Notable Clients
The company does not list its clients publicly.
Pricing
The company offers customized pricing according to the needs of a customer.
Free Trial
The company does not provide a free trial.
8. Simply Contact
Simply Contact is an inbound call center that was established in 2015 in Dnipro, Ukraine. Since they have multiple offices, answering calls is something they are proficient in. However, their major clients are based in Europe.
Glassdoor Rating: 4.3/5 stars.
Services Offered
The following are the services offered by the company:
- Call center outsourcing
- Inbound call centers
- Outbound call centers
- Customer acquisition
- Back office support outsourcing
- Customer support outsourcing
And many more!
Notable Clients
The company does not list its clients publicly.
Pricing
The company offers customized pricing according to the needs of a customer.
Free Trial
The company does not provide a free trial.
9. Outsourcing Business Solutions (OBS)
Outsourcing Business Solutions is an inbound call center that was established in 2010 in Dallas, Texas. They offer outsourcing solutions to small businesses that are strapped for cash. They have helped industries ranging from the legal to the insurance sector, providing them with inbound call center support.
Glassdoor Rating: They don’t have a rating on Glassdoor, making them a risky option for small businesses to work with.
Services Offered
The following are the services offered by the company:
- Accounting & Bookkeeping
- Insurance BPO Services
- Data Entry
- Call Center Services
- Digital Marketing Services
- Web Development Services
And many more!
Notable Clients
The company does not list its clients publicly.
Pricing
The company offers customized pricing according to the needs of a customer.
Free Trial
The company does not provide a free trial.
10. LimTC
LimTC is an inbound call center that was established in 2017 in Kyiv, Ukraine. They provide inbound support specifically to e-commerce businesses, helping them grow from a startup to an enterprise. This service provides offers support in more than 80 countries.
Glassdoor Rating: 5/5 stars. Although there are just 34 reviews.
Services Offered
The following are the services offered by the company:
- Pre-Sales & Sales Support
- Helpdesk & Customer Support
- Technical Support (L1, L2, L3)
- Customer Success
- Backoffice Administration
- Inbound call centers
- Outbound call centers
And many more!
Notable Clients
The company does not list its clients publicly.
Pricing
The company offers customized pricing according to the needs of a customer.
Free Trial
The company does not provide a free trial.
Conclusion
We had an overview of the top inbound call center outsourcing companies. However, there are a couple of requirements that you need to fulfill before hiring an outsourcing company, and the most important is knowing the purpose of outsourcing.
Moreover, if the purpose of outsourcing is to save cost, then there’s no better option than HiredSuport. In fact, our estimation shows that it’s the most affordable outsourcing company.
You can reach them at [email protected] or call them directly to request a quote.
