Top 10 IT Support Companies [Updated 2025]

As a business owner, your goal is to ensure your IT infrastructure runs smoothly and it gets cost-effective.

However, hiring an in-house IT team in the USA will cost you about $30 per hour. And there’s more to it, see below:

Factor	Cost	Result
Hourly Rate	$30 per hour for an in-house IT team in the USA.	High labor costs increase expenses.
Office Space	Additional costs for workspace and infrastructure.	Extra financial burden on the company.
Hiring Process	Time-consuming and resource-intensive.	Delays operations and increases costs.
Overall Expense	Costs accumulate, leading to significant financial strain.	Can potentially break the bank.

That’s precisely why more than 90% of businesses choose to outsource their IT services.

If you are a business owner looking for some of the top global IT support companies, keep on reading this blog.

Best Outsourcing Companies for IT Support

With hundreds of offshore companies offering IT services at an affordable price, selecting one might prove a difficult process. In this blog, we’ve identified the leading companies that offer outsourced IT support services.

But don’t worry! We have put together a selection of the top IT support companies to help you in this search.

1. HiredSupport

While there are tens of IT support and services companies you can choose from, not many offer these services at an affordable price of $7 per hour.

Founded in 2016, HiredSupport has quickly gained a reputation as one of the best IT support companies across the globe.

With an emphasis on client satisfaction, and offering 24/7 support, HiredSupport can handle your tasks like no other outsourcing company can.

This popular outsourcing company offers a variety of solutions, such as back-office support, technical support, data annotation, telemarketing, lead generation, customer support, etc.

Pricing

HiredSupport offers outsourced IT support services at a minimal rate starting from $7/hour.

This means that by availing their services, you can get access to top-notch IT technical support services to resolve any IT-related issues at an affordable rate.

Moreover, you can take advantage of their trial period of 7 days, which allows you to test their outsourced IT support services at no cost.

Clients

Over the years, HiredSupport has collaborated with a number of clients to deliver projects in industries ranging from healthcare to data annotation and call centers.

This IT support outsourcing company has worked with many notable clients, such as

• WOWCube
• Online Cycling Gear
• Healthy Stuff

Key Services Offered

If you’re interested in hiring HiredSupport’s outsourced team, first take a look at some of the services they offer:

• Data Annotation
• Customer Support Service
• Inbound Call Center
• Telemarking
• Technical Support
• Help Desk Support

And many more.

2. Helpware

As a leading IT support company, Helpware can help your business with its advanced AI-based solutions. Its approach to outsourced IT support is centered around providing personalized and flexible solutions.

Helpware ensures that all of its services are delivered in accordance with the highest industry standards, including HIPAA, PCI-DSS, and SOC 2.

This means that if you are concerned about data security and safeguarding your business from cyber attacks, this tech support company is your go-to choice.

Pricing

Helpware has three different pricing models with each tier offering varying levels of support.

• Talent Only
• Talent and Primary Support
• Talent and Full Support

You can select the model of your choice to ensure that you receive the best IT technical support services without breaking the bank.

Key Services Offered

Here is the list of the major services that this outsourcing company offers:

• Digital Customer Service
• Data Labelling
• Digital Marketing
• Cybersecurity
• Back-office Support

And many more.

Clients

The client list of Helpware is really impressive, underlining their promise to provide reliable IT services at an affordable price.

• PURECARS
• Squadlocker
• Vaccinate the States

3. Hexaware

Hexaware, another popular IT support company, can offer your business a handful of services like business insights, digital IT operations, enterprise platform services, and custom software solutions.

From digital transformation to data analytics and AI-based solutions, Hexware ensures your business gets access to top-notch services, with a special focus on enhanced customer experience.

Pricing

To engage with Helpware’s services, you can reach out directly to their team to determine a customized hourly or monthly rate that meets your business needs.

Key Services Offered

You can choose from the following services that their outsourcing team offers.

• Data and AI
• Business Process Services
• Digital IT Operations
• Enterprise Platform Services

Clients

While the client list is kept confidential due to privacy concerns, Hexware provides reliable services across a range of industries.

Their partnership with Earnix underlines the company’s role in IT support services.

4. Accenture

Known for its scalable and flexible solutions, Accenture ranks fourth in our list of best IT support companies.

Thanks to the 24/7 customer support, Accenture can provide all types of IT services, so that you can run your business without losing the trust of customers.

Pricing

This technology support company has not specified the pricing plan. 

This means the hourly rate depends on your requirements, and to discuss that, you can contact their customer support team.

Key Services Offered

Here are some of the services their team offers:

• Cybersecurity
• Data and Artificial Intelligence
• Engineering Technology
• Sales and Commerce

And many more

Clients

As one of the leading IT support and services companies, it has three notable clients

• SXD
• Coca-Cola HBC
• Swisscom

5. Fujitsu

With an emphasis on reducing carbon footprint, Fujitsu provides a range of services such as data management, cyber security, consultation, hybrid IT, and cloud computing, etc.

Whether you are looking for world-class computing technologies, AI-based decision support, or advanced ecosystem protection solutions, Fujitsu is your ideal IT support company

Pricing

This tech support company has not disclosed the hourly rate.

To finalize a custom pricing plan, you can reach out to their customer support team.

Key Services Offered

Fujitsu offers you these services at an affordable rate.

• Digital Transformation
• Business Transformation
• IT and Infrastructure Operations

And many more…

Clients

Due to privacy concerns, Fujitsu has not disclosed the client list.

However, their outsourced help desk team offers services to multiple clients in sectors such as finance, retail, healthcare, technology, etc.

6. Tata Consultancy

As a part of the famous Tata Group, Tata Consultancy is an IT services, consulting and business solutions organization.

Their journey began more than 50 years ago, and with consultants in more than 55 countries, Tata Consultancy is regarded as one of the best tech support companies.

This company has revenue of more than US $29 billion, underlining its reputation in this industry and commitment to enhanced customer experience.

Pricing

Tata Consultancy has not disclosed the exact pricing plan.

You can contact their customer support team to share your business requirements and finalize a pricing plan accordingly.

Key Services Offered

Here are some of the services offered by their outsourcing team:

Artificial intelligence

• Cloud
• Consulting
• Sustainability Services
• Data and Analytics

And many more…

Clients

While the client list has not been revealed, Tata Consultancy offers services to their clients in the domain of Artificial Intelligence, cloud computing, cyber security, consultancy, etc.

7. Wipro

With an emphasis on creating a sustainable future, Wipro is known for its AI-infused solutions.  

Wipro has also recently acquired businesses like CAPCO, RIZING, and Edgile, underlining its status as a popular IT support outsourcing company.

With the help of advanced technologies and a focus on enhanced customer experience, Wipro can offer top-tier tech support for your business.

Pricing

Their customer support team is available 24/7 to answer your queries, and you can contact them for a pricing plan as per your business requirements.

Key Services Offered

Their outsourcing team provides these services:

• Cloud Computing
• Aritifical Intelligence
• Digital Marketing
• And many more

Clients

The list of their clients has not been mentioned on the website.

8. FiveRivers Technology

FiveRivers Technology is another popular technology support company with more than 20 years of experience in the domain of outsourced help desk.

If you want to streamline your business operations, FiveRivers can help you achieve this goal by implementing technologies like blockchain, augmented reality, and virtual reality.

Their outsourced help desk team can resolve all the IT-related issues so that you can focus on

your core business operations.

Pricing

The company has not disclosed their pricing plan. However, you can contact their customer support team to select a customized plan that fits your business needs.

Key Services Offered

While the pricing plan is not revealed, their list of services is publicly available on website.

• Artificial intelligence
• Web3
• AR/VR
• Bespoke Soltions

Clients

The client list has not been disclosed.

9. GlowTouch

Boasting 3500+ employees, GlowTouch is a technology-driven company that promises to solve your IT-related problems at an affordable rate.

For more than 20 years, they have provided numerous clients with IT technical support services, enhancing customer experience and promoting brand loyalty.

All in all, GlowTouch is a reliable partner if you are looking for a top-notch technology support company.

Pricing

They have not disclosed the exact pricing plan.

However, you can contact their customer support team and finalize a pricing plan depending on the tech support you need.

Key Services Offered

Have a look at the major services that GlowTouch’s outsourcing team offers:

• Customer Support
• Content Moderation
• Quality Assurance
• Data Entry
• Database Management

And many more.

Clients

As a renowned IT support outsourcing company, it serves a diverse client base across various industries, although the client list remains confidential.

10. Simply Contact

With the goal of making customer support reliable and cheaper, Simply Contact offers services across a range of industries.

This tech support company is also GDPR and HIPAA compliant and ensures the security of sensitive data. It also promises 99.99% of continuity of services in order to resolve your IT-related issues.

Pricing

Simply Contact offers a customized and affordable pricing plan depending on your needs so that you can focus on core business operations.

Key Services Offered

With customer satisfaction as the cornerstone of its operations, here are some of the services you can choose from:

• Customer Support Outsourcing
• Business Process Outsourcing
• Technical Support
• Startup Support

And many more

Clients

While the exact client list has not been disclosed due to privacy concerns, Simply Contact provides IT-related services across a range of industries to multiple clients.

How to Choose the Right IT Support Outsourcing Company?

While choosing the right outsourcing partner is important for your business, selecting the wrong one will have severe consequences. That’s why you must evaluate certain points before making a decision.

Here are some of the key factors that you must keep in mind if you are looking for a reliable IT support outsourcing company:

1. Identify Your Specific IT Requirements

If you own a business and are thinking about outsourcing IT support, the first thing you need to do is figure out exactly what your business needs.

If you just suddenly decide to hire an IT support company without knowing your specific needs, you might not be able to explain them properly to the sales team.

This could lead to wasted money and time because you might end up paying for services you don’t actually need.

Here are some important questions to ask yourself before choosing an IT support company:

• What problem am I trying to solve with outsourcing? For example, do I have too many IT issues and not enough staff to handle them?
• What kind of person or team would be best to fix these problems?
• Will I be involved in solving the issues, or will the IT team handle everything on their own?
• How many hours of support do I expect to need?

By answering these questions, you’ll have a clearer idea of what you’re looking for in an IT support company. This will help you choose the right one and get the best value for your money.

It’s always a good idea to run a free trial with a company to make sure it’s exactly what you’re looking for.

2. Cost and Budget

Cool, now that you know exactly what problem you’re trying to solve with outsourcing, it’s time to talk about the biggest factor: COST.

First things first, you need to have a clear idea of your budget. How much are you willing to spend on this task? Or, how much is this task worth to you in terms of money?

Knowing your budget helps set limits so you can decide who to hire and who to skip.

To give you a quick heads-up, out of all the companies we mentioned earlier, HiredSupport offers the most affordable IT support outsourcing – starting at just $7 per hour!

If you’re interested, you can fill out the form here to talk directly with their sales team.

3. Company’s Reputation

With the cost factor out of the way, let’s talk about another key attribute that you must consider: the outsourcing company’s reputation.

At this stage, you must answer the following questions:

• What’s the online reputation of the outsourced team?
• How many successful projects have the team completed?
• What are the client reviews about this company?
• What is their Clutch Rating?

You can even get in touch with the outsourcing company’s customer service team and resolve any of your queries.

Among all the IT outsourcing companies, HiredSupport stands out thanks to its online reputation, and a history of successful projects. Moreover, it’s also rated 4.9 by Clutch.

4. Specific Services Offered

What if you shortlist an outsourcing company that doesn’t offer the exact services you need?

IT is a broad term, and you can’t select a company specializing in cybersecurity services for your WordPress website development.

This brings us to another important attribute you should consider in this process: services offered by the IT team.

It is not a bad idea to make sure that the IT sourcing company does not claim, but in fact possesses the team to resolve your specific IT related queries.

Want to know the services offered by HiredSupport? Get in touch with their team today.

5. Response Time

Last but not least, ensuring customer satisfaction must be your top priority, and this is where response time is absolutely vital.

The time it takes to resolve a customer’s query could prove to be the difference between a happy client and customers who leave bad reviews that can hurt your business. It is a good idea to always contact a company’s customer support team and find out their response time.

Just to let you know, HiredSupport’s outsourced team can reduce response times by 53% – their team surely understands the value of customer service and client satisfaction.

Also Read: Technical Support Outsourcing: Everything You Need to Know

Conclusion

Finding the perfect IT outsourcing team can be a daunting task, right? With so many options out there, don’t blame yourself if you get overwhelmed.

However, If you want to save money by outsourcing IT Support, HiredSupport is the best option!

From being the most affordable tech support center with proven results to offering 24/7 customer support, we cover all the bases.

To get in touch with our team, fill out this form. We can resolve all your IT-related issues so that you can focus only on core business operations.