Fun Fact: An estimated 90% of companies choose to outsource their IT services.
Think of them as an extension of your existing team, but one that’s available around the clock. If your in-house employee needs help with installation or their device is malfunctioning, an IT support team will help resolve such issues.
However, having an in-house support staff with the same skillset will break your bank, costing you $64/hr, not including benefits such as health insurance, which is especially difficult for small businesses. The solution is simple; outsourcing your IT support tasks that start from just $7/hr.
If you are a small business, you would want to stick around as I reveal the IT support companies that you should work with.
Customer Service Vs. IT Support
Before we get into the details about the top IT Support companies, it’s important to distinguish between customer service vs. IT support.
Simply put, customer support includes answering billing questions and even processing returns. Think of them as the company’s brand ambassador, ensuring that individuals have an overall positive experience, no matter how grave the issue.
Whereas IT support is much more specific. It’s anything from removing malware to device installation issues. They work on strict deadlines and ensure that customers’ issues are resolved as soon as possible.
Cool, let’s get into the list of top 10 IT support companies for small business.
Our Methodology to Rank IT Support Companies for Small Business
To list the top 10 IT support companies, I have analyzed the following factors:
- Location
- Expertise and Experience
- Range of Services
- Response Time and Availability
- Scalability and Flexibility
- Proactive Approach to Maintenance and Monitoring
- Reputation and Client Testimonials
- Cost-Effectiveness
- Communication Skills
Most of these factors are qualitative. Our team scaled them on a rating that ranged from 1-10, and then the total score of each company was calculated. The IT support company with the highest score is ranked at the top of our list.
Company
Star Rating
Free Trial
Pricing
HiredSupport
FiveRivers
ScienceSoft
Wipro
Complete IT
4.9/5
3.8/5
4.4/5
3.7/5
3.6/5
Yes
No
No
No
No
Starts from $7/hr
Customized
Customized
Customized
Truadvantage
Company
Star Rating
Free Trial
Pricing
HiredSupport
4.9/5
Yes
Starts from $7/hr
FiveRivers
3.8/5
No
Customized
ScienceSoft
4.4/5
No
Customized
Wipro
3.7/5
No
Customized
Complete IT
3.6/5
No
Customized
Truadvantage
N/A
No
Customized
Mitrix
4.3/5
No
Customized
Infomatics Corp
4.6/5
No
Customized
Tata Consultancy
3.8/5
No
Customized
VXI
3.8/5
No
Customized
1. HiredSupport
HiredSupport was founded in 2016 and has been serving global clients for almost a decade. It’s located in California, USA.
When it comes to IT support outsourcing companies, HiredSupport stands as the most affordable option, with rates starting from just $7/hour.
HiredSupport has a rating of 4.9 stars on Clutch, making it a reliable option for your small business.
What Services Does HiredSupport Offer?
Here are some services offered by HiredSupport:
- Technical Support
- Back Office Support
- Data Annotation
- Data Entry
- Phone Support
- Email Support
Noteworthy Clients
Here are some noteworthy clients of HiredSupport:
- WOWCube
- Healthy Stuff
- OCG
- MakeUp Eraser
You can read more about their clients by exploring the case studies page.
Pricing
For IT support outsourcing, HiredSupport’s pricing starts from $7/hour. This makes it the most affordable option.
Free Trial
HiredSupport offers a free trial. This helps small business owners make an informed decision before investing in the outsourcing service provider.
2. FiveRivers Technologies
FiveRivers Technologies was founded in 2003 and has been serving clients for almost 20 years now. The company has offices in the USA, UAE and Pakistan.
FiveRivers Technologies has a rating of 3.8 stars on Glassdoor.
Services Offered
Here are some services offered by FiveRivers Technologies:
- IT Support
- IT Consultation
- Web3 Based Solution
Noteworthy Clients
Here are some noteworthy clients of FiveRivers Technologies:
- OCHA
- SKYGRID
- sparkcognition
- Samsung
Pricing
You would need to email them or visit their office if you want a quotation.
Free Trial
FiveRivers Technologies doesn’t offer a free trial.
3. ScienceSoft
ScienceSoft was founded in 1989 and is one of our list’s oldest-running help desk outsourcing companies. They have universal standards in place and are ISO 9001 and ISO 27001 compliant.
ScienceSoft has a rating of 4.4 stars on Glassdoor.
Services Offered
Here are some services offered by ScienceSoft:
- IT Consulting
- IT Outsourcing
- Testing and QA
- Help Desk
- Data Analytics
Noteworthy Clients
Here are some noteworthy clients of ScienceSoft:
- Cyber Graphics
- Viber
- Albatross IT Consultants
Pricing
They have an extensive system in place, which is filtered by industry, number of tickets generated and level of support required. You would then have to fill out a form and wait for an agent to reach out.
Free Trial
ScienceSoft doesn’t offer a free trial.
4. Wipro
The company was founded in 1945 in Amalner, India. It has been operating in the IT outsourcing industry for years now, making it a reliable partner.
According to Glassdoor, the company has a star rating of 3.7 out of 5.
Services Offered
The following are the services offered by Wipro:
- Cloud computing
- Computer security
- Consulting
- IT Support
Noteworthy Clients
Here are some notable clients that Wipro serves:
- Vodafone
- MTNL
- Mahindra & Mahindra Ltd
- Jana Small Finance Bank
Pricing
The company does not list its pricing publicly and depends upon the customized pricing for each client.
Free Trial
Wipro does not offer a free trial. This means that small businesses have to invest money just to understand how IT support can help them improve efficiency.
5. Complete IT
Complete IT was founded in 1992 in the United Kingdom. It has been operating in the IT outsourcing industry for years now, making it a reliable partner.
According to Glassdoor, the company has a star rating of 3.6 out of 5.
Services Offered
The following are the services offered by Complete IT:
- Managed IT Support
- Virtual Servers
- Cybersecurity
- Endpoint Security
- Firewall Protection
Noteworthy Clients
Here are some notable clients of Complete IT:
- Bucks Music Group
- Permeits2Work
- Roomservice
- Old Parsonage Hotel
Pricing
The company offers its services for fixed monthly fees. However, the amount is not disclosed on the website.
Free Trial
Complete IT doesn’t offer a free trial.
6. Truadvantage
Truadvantage was founded in 2001 in the United States of America. The company is HIPAA compliant making it a reliable option for small businesses.
The company isn’t listed on Glassdoor, which puts a question mark on its credibility.
Services Offered
The following are the services offered by Truadvantage:
- Managed IT
- Managed Security
- Cloud and Digital Transformation
Noteworthy Clients
Truadvantage has worked with the following clients:
- Nefab Packaging
- Kern Radiology
- TechCode
- ThermoFisher
The company has experience with corporate clients and would unlikely understand the demands and needs of a small business like yours.
Pricing
Truadvantage doesn’t disclose its pricing strategy on the website.
Free Trial
Truadvantage offers a 90-day free trial, and if you’re not satisfied, you’ll get your money back.
7. Mitrix Technology
Mitrix Technology has less than 10 years of experience, with developers on board who can help resolve issues promptly. It deals in industries ranging from healthcare to education.
According to DesignRush, Mitrix Technology has a rating of 4.3 stars.
Services Offered
The following are the services offered by Mitrix Technology:
- Consultation
- MVP Development
- Testing
- IT Support
Noteworthy Clients
Mitrix Technology has worked with the following clients:
- Asismo
- Leadguru
- Alphabot
Pricing
To get a quotation, you would need to contact the service provider’s support team and wait for their response.
Free Trial
Mitrix Technology doesn’t offer a free trial.
8. Infomatics Corp
Infomatics has 15 years of experience providing corporate and government clients with staff and solutions. The service provider is ISO 9001, 27001 and 20000-certified.
Infomatics has a Glassdoor rating of 4.6 stars.
Services Offered
The following are the services offered by Infomatics:
- Offshore IT Development and Staffing
- Cloud Services
- Business Process Management
Noteworthy Clients
Infomatics hasn’t disclosed the names of its clients.
Pricing
To get a quotation, you would need to contact the Infomatics support team and wait for their response.
Free Trial
Infomatics doesn’t offer a free trial.
9. Tata Consultancy Services (TCS)
Tata Consultancy Group was founded in 1968 it is one of the pioneers in the consulting industry.
TCS has served in industries such as finance, telecommunications, banking and insurance.
According to Glassdoor, TCS has a star rating of 3.8 out of 5.
Services Offered
Here are some services offered by TCS:
- Artificial Intelligence
- Cloud
- Cognitive Business Operations
- Consulting
- Cybersecurity
- Data and Analytics
- Enterprise Solutions
Noteworthy Clients
Here are some clients that TCS has closely worked with:
- ICICI
- AP government,
- JP Morgan Chase & Co.
- Nedbank
Pricing
The company does not have a standard pricing structure for its clients.
Free trial
TCS doesn’t offer a free trial.
10. VXI
VXI is one of the oldest companies on this list. The company has operations in China, making it a global IT support company. This is a good option, but lack of privacy is a huge concern for small businesses operating in the USA.
VXI has a Glassdoor rating of 3.8 stars.
Services Offered
Here are some services offered by VXI:
- Customer Experience Strategy
- Technical Support
- Cost Management
Notable Clients
Here are some notable clients of VXI:
- Telco
- Metaverse
Pricing
The prices aren’t disclosed on VXI’s website. You would need to specify the reason for contact, and then one of their agents will reach out to you.
Free Trial
VXI doesn’t offer a free trial.
How Much You Can Save By Outsourcing in 2024
While the labor cost in under developed countries are definitely lower than the USA, UK or Canada, we can make an estimation about how much business owners can save by outsourcing.
To measure, I have taken the following figures:
- Most affordable outsourcing company – HiredSupport (starts from $7/hr).
- Median of full-time employee rates to hire helpdesk agents in the USA, UK, Canada, and Australia.
- Total costs comparison of hiring agents for 8 hours, and 5 days a week.
With these figures as a measurement, following are the potential savings you can make by outsourcing:
| Country | Cost of Hiring In-House | Outsourcing to HiredSupport | You Save | %Cost Save |
|---|---|---|---|---|
| USA | $100,742 per annum | $14,787 per annum | $85,955 | Save 85.32% |
| UK | $213,840 per annum | $14,787 per annum | $199,053 | Save 93.09% |
| Canada | $31,722 per annum | $14,787 per annum | $16,935 | Save 53.39% |
| Australia | $38,438 per annum | $14,787 per annum | $23,651 | Save 61.53% |
All of the currencies have been taken into the US. dollars to make a valid comparison.
Conclusion
Are you still unsure about which IT support partner to choose for your business? I recommend you opt for HiredSupport as they are the most affordable option on the list. Most importantly, they have experience working with small businesses and understanding their unique needs.
Sign up for a free trial at HiredSupport today, and understand what you should expect from an IT support team before making decisions that cost your business big bucks.
