How do you skyrocket your business to new levels of success? It’s all about smart moves, like outsourcing customer support to the right call center. But how do you choose the right call center outsourcing company?
Don’t worry. Here’s our list of the top 10 call center outsourcing companies of 2024. We’ll give you the breakdown of everything you need to know about choosing your perfect BPO partner.
Let’s dive in!
Our Methodology to Rank 2024’s Top Call Center Outsourcing Companies
To list the top 10 call center outsourcing companies, we meticulously analyzed a range of factors to ensure a comprehensive evaluation:
- Location: We considered the geographical presence and global reach of each company.
- Quality of Service: Assessing customer satisfaction and support effectiveness was paramount.
- Clientele: We looked at the number and diversity of clients served by each company.
- Reputation: We scoured platforms like Quora, Reddit, and Trustpilot to gauge public sentiment and reviews.
- Recurring Clients: Companies with a high rate of returning clients were given higher scores, reflecting trust and reliability.
- Client Success Stories: We examined detailed case studies to understand the impact and success of their support solutions.
- Pricing & Affordability: Competitive and transparent pricing models were favored.
- Experience: The number of years a company has provided technical support outsourcing services was also crucial.
Why Should I Outsource Customer Support to a Call Center?
Great question!
You see, it’s all about creating the perfect customer experience. People pay more for a better experience. This is where dedicated call center outsourcing vendors shine! There’s a reason why this industry is worth over a $100 billion – and is growing even more!
You probably have a lot of competition in your industry. You need to stand out among the rest. And the best way to do that is to provide a customer experience to remember.
Something that pulls people back towards you. Something that makes people want to talk about you. After all, word of mouth is a great marketing channel, especially when it comes to call center solutions for small businesses.
People can AND will switch to competitors if your customer service isn’t stellar.
So, why should you outsource customer support to an inbound call center company?
Customer support gets a bit chaotic, especially as you scale. It distracts you from doing what you love: running your business. This “chaos” becomes a HUGE problem if your customers are in different time zones. The cost of running an in-house support team gets…quite insane. This is where contact centers come into play. with their call center agents.
There are a lot more reasons to outsource customer support, but we’ll get into those later. Here are our top picks for the top 10 call center outsourcing companies in 2024.
Top 10 US Call Center Outsourcing Companies
- HiredSupport
- Wing Assistant
- Pexly
- XACT
- Helpware
- Simply Contact
- Jump Crew
- Cience
- Support Your App
- BigOutsource
HiredSupport
HiredSupport is a leading call center outsourcing company based in the U.S. with call centers worldwide.
Services Offered
- Outsourced Customer Support
- Amazon Store Support
- Data Entry
- eCommerce Support
- Email Support
- Help Desk Agents
- Live Chat Support
- Lead Generation
- SaaS Support
- Shopify Store Support
- Transcription
- Virtual Assistants
- Voice Support
HiredSupport is well-known for its reliability, quick onboarding and “micromanagement-less” approach towards customer service operations. They are featured on Clutch and Proven Expert, among many others.
A lot of times, contact center outsourcing companies add a prolonged, unnecessary level of the ‘chatbot barrier’ – as we like to call it – before the customer (a human, by the way) can talk to the agent (another human). This is off-putting for a lot of customers.
Handling a ton of queries manually is often a hassle – this is where call center outsourcing companies in the USA step in. Let them do the heavy lifting for you – while you take your business and its CSAT to new heights!
Oh, and you can get started with HiredSupport for free!
Pros
- Best value for money. HiredSupport has a good track record, and services start under $7/hour.
- Outsourced customer service in the US and worldwide.
- A diverse set of services with a multilingual team.
Cons
- Might not be suitable for very old industries as the focus is on modern solutions.
- Offers traditional call center support instead of AI-based support.
Pricing
HiredSupport offers pricing that is tailored to your needs. In general, the prices start under $7/hour.
Highlights
- 24/7 Support Across All Channels: Manage live chat, emails, calls, and back-office tasks non-stop, every day.
- Enhance CX & Cut Costs: Boost customer satisfaction and revenue while reducing operational expenses.
- Effortless SaaS Integration: Seamlessly connect with live chat, help desk, and CRM systems.
- Flexible Pricing: Custom, budget-friendly plans for businesses of all sizes.
- Always Available: Reliable service round-the-clock, all year round.
Wing Assistant
Wing Assistant is perfect for those who want virtual assistants in addition to helping with customer support.
Services Offered
- Virtual Assistants
- Content Moderators
- Medical Scribe
- Sales Development
- Data Entry
- IT Support
This contact center provides top-tier virtual assistance services, focusing on administrative, sales, marketing, and customer support tasks. Wing offers a blend of cost efficiency and high-quality support – a combination that’s often missing in the BPO space.
Pros
- You can find every type of virtual assistant here. They specialize in this.
- Global presence.
Cons
- The scope of services is limited to virtual assistants.
Pricing
Pricing starts at $699/month for part-time assistants (80 hours/month)
Highlights
- Versatile Assistance: Offers virtual assistants plus customer support.
- Wide Service Range: Virtual assistance, content moderation, medical scribe, sales, data entry, IT support.
- Top-Tier Support: Specializes in administrative, sales, marketing, and customer support.
- Affordable Quality: Unique blend of cost efficiency and high-quality support.
Pexly
With a focus on flexibility, Pexly provides 24/7 multilingual support across various channels, including tech support, eCommerce assistance, virtual assistant services, and more.
Services Offered
- Customer Care
- Tech Support & Help Desk
- Al Chatbot
- Social Media Customer Service
- Sales & Marketing Support
- Virtual Assistant
Highlights
- Comprehensive Customer Support: Pexly enhances customer relationships and boosts retention with full-service support.
- Cost-Effective: High-quality services at a fraction of the cost, presenting a compelling value proposition.
- Versatility: Trusted by startups, SMEs, and large organizations alike since 2015 as a reliable outsourcing partner.
XACT
XACT offers advanced call center solutions that aim to enhance customer communication for businesses. Their services are designed to streamline customer interactions across various channels, making them a great choice as a call center outsourcing partner.
Services Offered
- Inbound & Outbound Calling
- Web Chat
- Email Management
- Social Media Monitoring
XACT differentiates itself with a customizable technology stack that integrates effortlessly with business systems, offering a seamless customer service experience.
Highlights
- Versatile Services: XACT provides a wide array of services including Help Desk, Virtual Receptionist, Order Entry, and Marketing.
- Quality Outsourcing Solutions: Offers cost-effective call center services like helpdesk, call filtering, order entry/scripting, and web support.
- Skilled Team for Achieving KPIs: Delivers a highly skilled team to help businesses consistently meet their KPIs.
Helpware
Helpware is another big name when it comes to the top call center outsourcing companies. Since 2015, the company has been known for its emphasis on API integration with existing support tools.
Services Offered
- Content Moderation
- Back-Office Support
- Data Labelling
- Customer Support Outsourcing
- Chat Support
- Email Support
- IT Support
Highlights
- Global Presence: With offices spanning from California to Ukraine, tailored teams are crafted for startups and established enterprises alike.
- Multilingual Outsourcing: Offers outsourcing services in multiple languages across 32 time zones, ensuring global coverage.
- Cultural Inclusiveness: Embraces cultural diversity, making it a core part of their operations rather than just a catchphrase.
- Guaranteed Flexibility & Security: Partnering with them means benefiting from exceptional flexibility, scalability, and data security.
Simply Contact
Simply Contact is a Ukraine-based call center outsourcing company founded in 2013. It is certified with PCI DSS, ISO 27001 and ISO 27701 – making it a great pick for your call center outsourcing needs.
Services Offered
- Multichannel Customer Support
- Technical Support
- Back Office Support
Highlights
- Multilingual Support: SimplyContact offers customer support in 18 languages, breaking down language barriers effectively.
- Multichannel Customer Access: Provides a comprehensive multichannel experience, allowing customers to connect via live chat, email, voice, and more.
- Custom KPI-Driven Success: Tailors specific KPIs to align with your business goals, driving measurable success.
- Significant Cost Savings: Achieve up to 70% savings on operational costs without sacrificing quality, transforming your bottom line.
Jump Crew
JumpCrew: This one is a crew that’s been quietly and consistently redefining success for call center outsourcing since 2016. They claim to set up an expert sales/customer service team in just 30 days – now that is a sweet deal!
Services Offered
- Lead Generation
- Sales as a Service
- Digital Marketing
- Outsourced Sales
Highlights
- Turnkey Sales Solutions: JumpCrew specializes in setting up complete sales departments, including recruitment, training, and tech stack development.
- Data-Driven Insights: Focus on leveraging data insights, ensuring transparent reporting and scalable solutions.
- Trusted by Industry Leaders: Renowned for powering sales engines for major companies like X (Formerly known as Twitter), Alibaba, Experian, Zillow, and Intelycare.
- Expertise in Sales Outsourcing: Highly skilled in sales outsourcing, B2B appointment setting, and lead generation.
CIENCE
CIENCE is a great pick for your call center outsourcing needs if you are looking for a company that offers a great blend of technology and human expertise.
Services Offered
- Outsourced Outbound SDRs
- Outsourced Inbound SDRs
- Sales Development
- Market Research
Highlights
- Revenue-Boosting Tech Stack: Enhance your earnings with CIENCE’s accurate data, multi-channel outreach, and tailored prospect experiences.
- Lead Generation: Known for generating targeted leads, ensuring a predictable pipeline, and boosting revenue.
- Cost-Effective Results: Achieve maximum outcomes without breaking the bank with CIENCE’s efficient service model.
- Award-Winning Excellence: Consistently featured on the INC 5000 list for rapid growth, highlighting their success and reliability.
Support Your App
Based in Kyiv, Support Your App is all about helping companies talk to their customers 24/7, in 55 languages. They’re great for businesses looking to grow with BPO services without the hassle of handling customer support themselves.
Services Offered
- Call Center Outsourcing
- Telephone Answering Services
- Technical Support Outsourcing
- Social Media Customer Service
- ecommerce Support
- Live Chat Support Outsourcing
- Help Desk Outsourcing
- Back Office Support
- Outsourced IT Support
With over 2 decades worth of experience and global presence, Support Your App is a great choice among call center outsourcing companies.
Highlights
- Multilingual Support: Offers support in 55 languages for tech companies, ensuring global reach.
- Enhanced Data Security: ISO-certified, guarantees the highest level of data protection.
- Full-Spectrum Call Center: Provides comprehensive services from basic to advanced technical support for maximum customer satisfaction.
BigOutsource
BigOutsource is known for its simple setup for outsourcing call center services. The streamlined onboarding process is what makes BigOutsource a preferable name in the industry.
Services Offered
- Customer Support Services
- Technical Support / Help Desk
- Outbound Appointment Setting and
- Live Transfers
- Multilingual Contact Center Services
- Data Entry
- Accounting
- Virtual Assistance
- Social Media Marketing
They also provide creative services, including motion graphics, print and graphic design, and web development in addition to outsourcing services – a killer combo in the Philippines in the customer care industry.
Highlights
- Global Support Network: Big Outsource serves as a worldwide support partner.
- Versatile Solutions: Recognized for supporting over 50 clients ranging from innovative startups to global corporations.
- Expert Team: Offers access to dedicated, highly skilled professionals and leaders with over 40 years of combined industry experience.
How to Choose the Best Call Center Outsourcing Company?
Choosing the best company that offers call center outsourcing doesn’t have to be a chore—it can be an adventure! Here’s how to make sure you pick the perfect partner:
Understand Your Needs
First up, know what you want. Are you after 24/7 support, or do specific hours suit your business better? Do you need help in multiple languages? Jot down your non-negotiables.
Dig Into Their Reputation
Next, play detective. Look for reviews, testimonials, and case studies. Happy clients often mean a trustworthy company. Look for reviews on reputable websites like Clutch.
Tech Compatibility
Make sure they have the tech muscle to keep up with you. Outsourcing to a company that is not familiar with your tech stack is a very bad idea!
Seamless integration with your systems? Check.
Data security? Double-check.
Language & Cultural Fit
If you’re global, this is a biggie. Your outsourcing partner should speak your customers’ language, literally and culturally. Customers often feel at home when the customer support speaks their language in their dialect.
Flexibility & Scalability
Growth is the goal, right? Choose someone who can scale up (or down) with you, without missing a beat. Scalability is one of the biggest challenges faced during outsourcing to call centers.
The Price Is Right… Or Is It?
Don’t just go for the cheapest. Remember, you often get what you pay for. A $4/hr agent might seem good on paper but remember, your company’s image and reputation are on the line. Look for value, not just a low price tag.
Test the Waters
If you can, do a trial run. It’s like a first date for you and your potential call center partner. Certain call center outsourcing companies offer a free trial!
Communicate
Finally, communication is key. You want a partner who’s honest, transparent, and ready to talk things through, no matter what. Communication is VERY important when it comes to remote customer service.
Still have questions? Check out our FAQs or get in touch with us!
