Customer service outsourcing helps business owners to save the labor cost and increase the efficiency in the processes. In fact, many companies now tries to maintain a balance between their outsourcing and in-house teams.
In fact, at HiredSupport, I have estimated that a US. based business can save 81.65% of their labor cost while outsourcing.
Moreover, even if business owners choose to outsource, they struggle to find the right company. To help you with this, we have gathered a list of top customer service outsourcing companies in 2024.
Our Methodology to List Top Customer Service Outsourcing Companies
To list the top 10 customer service outsourcing companies, we analyzed the following factors:
- Number of years a company has been operating in the outsourcing industry
- Quality of service
- Number of clients
- What people say about it on different platforms (Quora, Reddit)
- Recurring clients of the company
- Case studies of their clients
- Pricing
- Affordability
Most of these factors are qualitative. Our team scaled them on a rating that ranges from 1-10 and then the cumulative score of each company was calculated. The company with the highest score stands at the top, and the subsequent list follows it.
Cool, let’s dive into the top customer service outsourcing companies.
Company
Star Rating
Free Trial
Pricing
HiredSupport
Helpware
Influx
SupportYourApp
SupportNinja
4.9/5
4.4/5
3.3/5
4.8/5
3.7/5
Yes
No
Yes
Yes
No
Starts from $7/hr
Customized
Starts from $32/hr
Customized
ModSquad
Company
Star Rating
Free Trial
Pricing
HiredSupport
4.9/5
Yes
Starts from $7/hr
Helpware
4.4/5
No
Customized
Influx
3.3/5
Yes
Starts from $32/hr
SupportYourApp
4.8/5
Yes
Customized
SupportNinja
3.7/5
No
Starts from $29/hr
ModSquad
3.5/5
No
Customized
PartnerHero
3.4/5
No
Customized
Helplama
4.4/5
Yes
$150/m
Unity Communications
4.9/5
No
Customized
Remote CoWorker
4.6/6
No
Starts from $5.99/hr
HiredSupport
Launched in 2016, HiredSupport is a business processes outsourcing (BPO) firm that offers outsourced customer support services in the form of live chat agents, hybrid support agents, and more.
For companies looking to outsource their customer support, HiredSupport is a no brainer!
What sets them apart from their competitors is their perfect blend of latest technology and years of expertise.
HiredSupport rated 4.9 out of 5 stars on Clutch, a trusted B2B ratings and reviews platform. (With a 92+ CSAT score)
Benefits of Working with HiredSupport
Following are the unique points that make HiredSupport stands at the top:
- HiredSupport offers seamless integration with almost all SaaS
- The company supports all kinds of e-commerce platforms – Shopify, Amazon Seller Central, Woocommerce and so much more.
- Offers retail customer service, virtual answering services, outbound services outsourcing, and many others!
- Potential to increase Customer Satisfaction Score (CSAT) for the customers upwards of 92.
- Affordable: starts from $7/hr.
- Free trial for 14 days.
And much more.
Helpware
Helpware is a customer service outsourcing company, meant to serve both small and large-scale businesses.
It was established in 2015 with the aim of helping businesses scale and providing exceptional customer service. They are headquartered in Lexington, Kentucky, and have multiple offices in other states as well.
They’re rated 4.4 on Glassdoor, a rating platform for employees, and 4.8 out of 5 stars on Clutch.
Benefits of Working with Helpware
Following are the benefits of working with the Helpware:
- Offers multilingual customer service
- People-centric company
- Secure infrastructure
And much more!
Influx
At the moment, Influx is leading globally in the field of support as a service. They have a huge, globally spread-out network of mostly remote chat support agents.
Whereas with other competitors in this niche, you need to draw up contracts to use their services, Influx doesn’t work that way. It is changing this model by allowing its customers to pay as they go only for the support they require.
It is rated 3.3 on Glassdoor and 4.9 on Capterra.
Benefits of Working with Influx
Following are the benefits of working with the Influx:
- Simple pay-as-you-go payment model, small businesses can also avail of their services without the trouble of having to draw contracts or pay upfront.
- Offer chat agents proficient in multiple languages.
- Highly flexible
And much more!
SupportYourApp
SupportYourApp is also one of the giants within the support as a service industry. It was established in 2010 in Kyiv, Ukraine originally, and now comprises a multinational team spread out across the globe.
They offer customer service outsourcing and call center support among other services. It is rated 4.8/5 stars on Glassdoor.
Benefits of Working with SupportYourApp
Following are the benefits of working with SupportYourApp:
- They are ISO, PCI, and GDPR compliant, so you can trust them with your data
- Offers 24/7 support with shared and dedicated agents
- Numerous specific services
And much more!
SupportNinja
SupportNinja is one of the most famous customer support outsourcing firms out there in the market. Founded in 2014 and headquartered in Dallas, Texas, it provides many services such as back-office support, customer service, and technical support.
With the passage of time, SupportNinja opened two offices in the Philippines. It is rated 3.7/5 out of 5 on Glassdoor and 3.9 on Indeed, a global employment website.
Benefits of Working with SupportNinja
Following are the benefits of working with SupportNinja:
- Customized solutions
- Dedicated support team for your firm
- Can close up to 1000 tickets within a week.
- The company is PCI-DSS and SOC II compliant to ensure security protocols.
And much more!
Recommended: The Relationship Between Customer Service and Revenue
ModSquad
In my honest opinion, ModSquad has the best website UI at the very least. For me, that matters.
The company was established in 2007, making it one of the oldest players in the field of outsourcing customer support. The majority of their agents work remotely, and they offer services apart from customer support as well.
These services include content moderation, community management, and social media.
ModSquad is rated 3.4 on Indeed and 3.5 on Glassdoor.
Benefits of Working with ModSquad
Following are the benefits of working with ModSquad:
- Data-driven models.
- Customize strategies
- Client-centric
And much more!
PartnerHero
PartnerHero is also one of the top customer support outsourcing companies. Not only do they offer customer support, but they also offer software quality assurance (QA).
Furthermore, what makes them special from the rest of the companies is that they have the highest employee retention rate in the industry. That means something!
They’re rated 3.4/5 on Glassdoor.
Benefits of Working with PartnerHero
Following are the benefits of working with PartnerHero:
- Offers software QA through regression and snapshot testing.
- Relatively affordable
- Offers 24/7 offshore, nearshore, or onshore options, depending on the business requirements.
And much more!
Helplama
Similar to what HiredSupport does, HelpLama also offers customer support and live chat answering services. Not only that, but they also offer email and phone support. They were founded in 2016 and are currently headquartered in San Francisco, California.
I couldn’t find as many reviews and ratings for them, although they’re rated 4.4/5 on Glassdoor based on three reviews.
Benefits of Working with Helplama
Following are the benefits of working with Helplama:
- Affordable as compared to other competitors in their arena
- Offers multiple services apart from customer support
And much more!
Unity Communications
Founded in 2009, Unity Communications is a US-based international BPO headquartered in Gilbert, Arizona.
They’re also one of the largest players in the customer service outsourcing industry. They offer both nearshore and offshore coverage and are spread across the globe with locations in the Philippines, Mexico, and Costa Rica.
They’re rated 4.9 on Glassdoor, which is pretty sweet.
Benefits of Working with Unity Communications
Following are the benefits of working with Unity Communications:
- One of the oldest in the market and much more experienced than its competitors
- Performance driven
And much more!
Remote CoWorker
As their name suggests, Remote Coworker is headquartered in Hollywood, Florida while their virtual agents work remotely from the Philippines.
It was founded in 2013 according to Glassdoor, where they’re rated 4.6 out of 5. They’re also one of the giants within the customer support outsourcing industry.
As compared to the rest of their competitors, their unique selling point is that they have dedicated virtual agents (VAs) for their clients.
Benefits of Working with Remote CoWorker
Following are the benefits of working with Unity Communications:
- Less reliance on automation
- No time zone differences, thus reducing the response rate.
And much more!
Takeaway
We have had an overview about the top customer service outsourcing companies. If you are still confused about picking the right outsourcing company, I’d suggest running a free trial with the HiredSupport – zero dollars cost and set the right expectations.
Further, my comparison shows that HiredSupport is the most affordable company with a rate that starts from $7/hr and comes with excellent quality services. You can contact their sales teams (1 (800) 655-5891) or request a quote for the specific services you need.
