Top 10 Virtual Receptionist Companies [Updated 2024]

A virtual receptionist company has a pool of agents that make sure that none of your customers goes unanswered. Businesses often outsource their virtual receptionist operations to these companies in order to save costs and focus on their core operations.

If you are one of these business owners, then you have tons of virtual receptionist companies to choose from. However, finding the right company is definitely a great hassle. 

To help you with this, we have chosen the top 10 virtual receptionist companies to consider while outsourcing your virtual office. But let’s go through the methodology to rank these companies:

Our Methodology to Rank Top Virtual Receptionist Outsourcing Companies

To list the virtual receptionist companies, we analyzed the following factors:

• Price
• Affordability
• Number of years a company has been operating in the industry
• Quality of service
• Number of clients
• What people say about it on different platforms (Quora, Reddit)
• Recurring clients of the company
• Case studies of their clients

Most of these factors are qualitative. Our team scaled them on a rating that ranged from 1-10, and then the cumulative score of each company was calculated. The company with the highest score stands at the top, and the subsequent list follows it.

Cool, let’s dive into the top virtual receptionist companies:

1. HiredSupport (California, USA)

HiredSupport is a virtual receptionist company that was founded in 2010. This outsourcing agency is located in California, USA, and has been helping startups streamline their internal and external processes through the power of virtual assistants. 

Through its virtual receptionist services, businesses have experienced a 36% increase in customer lifetime value. 

Clutch Rating: 4.9/5 stars. This makes it a reliable option that businesses of any scale can trust. 

Services offered:

In addition to virtual receptionist outsourcing, HiredSupport offers the following services:

• Live chat support
• Email support
• Helpdesk and ticket support
• Business process outsourcing (BPO)
• Inbound call centers
• Outbound call centers
• Troubleshooting support
• Content Moderation
• Medical billing
• Telemarketing
• Data entry
• Virtual employees
• Phone ordering
• Order validation
• Lead validation and generation
• Order Support

Notable Clients

HiredSupport works with clients of all sizes, ranging from small and medium businesses to large enterprises.

Following are the clients HiredSupport has worked with:

• Wowcube
• Healthystuff
• OCG
• MakeUp Eraser

And many more!

Check out their case studies.

Pricing

HiredSupport services normally start from $7/hr. However, they offer customized pricing as well, which depends on the customer’s needs.

Free Trial

Yes, HiredSupport provides a free trial for 7 days, so you can assess and set the right expectations with the company.

2. Nexa (Phoenix, Arizona)

Nexa is a virtual receptionist company that was established in 1982. This outsourcing agency is located in Phoenix, Arizona. This company deals with startups and enterprises, helping them achieve ROIs. This service provider has helped various industries ranging from healthcare to home services. 

Glassdoor Rating: 2.9/5 stars. This makes it a risky option for startups looking to hire virtual receptionist services. 

Services Offered

In addition to the virtual receptionist outsourcing, the company provides the following services:

• Call answering (24/7)
• Inbound and outbound sales
• Lead qualification
• Customer support via various channels (live chat, text, etc.)
• Appointment scheduling
• Client intake services

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

3. Smith AI (Los Altos, California)

Smith AI is a virtual receptionist company that was established in 2015. This outsourcing agency is located in Los Altos, California. This company deals with various types of businesses, ranging from startups to consulting firms. And has expertise in industries ranging from law firms to the wellness sector. 

Glassdoor Rating: 3.7/5 stars.

Services Offered

In addition to the virtual receptionist outsourcing, the company provides the following services:

• Appointment scheduling
• Lead qualification
• Inbound call 
• Outbound calls

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

4. WellReceived (Portland, Oregon)

WellReceived is a medical virtual receptionist company. This outsourcing agency is located in Portland, Oregon. This company only deals with virtual receptionists from the medical sector, which limits its scale and diversity of clients. WellRecieved’s services are compliant with HIPAA, and its agents are available 24/7. 

The company isn’t on Glassdoor, which lessens its credibility. 

Services Offered

In addition to the virtual receptionist outsourcing, the company provides the following services:

• 24/7 Telephone Answering
• Appointment Scheduling
• Patient Communication
• HIPAA Compliant Call Centers

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

5. AnswerConnect (Portland, Oregon)

AnswerConnect is a virtual receptionist company. This outsourcing agency is located in Portland, Oregon, and was established in 2002. It has been serving clients for more than 20 years now. This service provider’s virtual receptionists are available 24/7 to help with customer inquiries. 

Glassdoor Rating: 3.9/5 stars. 

Services Offered

In addition to the virtual receptionist outsourcing, the company provides the following services:

• Live phone answering 
• Call screening and transfer
• Message-taking and delivery
• Appointment scheduling
• Overflow call management
• Disaster recovery solutions

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

6. Jill’s Office (Ogden, Utah)

Jill’s Office is a virtual receptionist company. This outsourcing agency is located in Ogden, Utah, and was established in 2015. This service provider has been serving a variety of industries, ranging from home services to the insurance sector. 

Glassdoor Rating: 3.6/5 stars. 

Services Offered

In addition to the virtual receptionist outsourcing, the company provides the following services:

• Live Phone Answering
• Call Screening
• Appointment Scheduling
• Website Chat Support
• Outbound Calls

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

Yes, the company offers a free trial.

7. Answering Service Care (Margate, Florida)

Answering Service Care is a virtual receptionist company. This outsourcing agency is located in Margate, Florida, and was established in 1974. Proper training is provided to virtual agents so that a business retention rate can be improved. This virtual receptionist company is HIPAA-compliant. 

Glassdoor Rating: 3.4/5 stars. 

Services Offered

In addition to the virtual receptionist outsourcing, the company provides the following services:

• Live Phone Answering
• Call Screening and Transfer
• Appointment Scheduling
• Message Taking and Delivery

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers a plan that ranges from $35-$599/m.

Free Trial 

No, the company does not offer a free trial.

8. LEX Reception (Portland, Oregon)

LEX Reception is a virtual receptionist company. This outsourcing agency was established in Portland, Oregon, in 2012. The company specifically deals with law firms, which limits the diversity of clients and industries it serves. This service provider is dedicated to preserving endangered wildlife by donating 1% of what they make to donations. 

LEX Reception isn’t registered on Glassdoor, putting a question mark on its credibility. 

Services Offered

In addition to the virtual receptionist outsourcing, the company provides the following services:

• Live Phone Answering
• Appointment Scheduling
• Payment Processing
• Lead Qualification
• Case Management 

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers customized pricing according to the needs of a customer.

Free Trial 

No, the company does not offer a free trial.

9. Specialty Answering Service (Philadelphia, Pennsylvania)

Specialty Answering Service is a virtual receptionist company. This outsourcing agency is located in Philadelphia, Pennsylvania, and was established in 1985. The company has its virtual receptionists available round the clock to help businesses scale their operations. This service provider deals with both startups and enterprises. 

Trustpilot Rating: 4.9/5 stars. 

Services Offered

In addition to the virtual receptionist outsourcing, the company provides the following services:

• 24/7 Live Phone Answering
• Call Screening and Transfer
• Appointment Scheduling
• Overflow Call Management
• Custom Scripting

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers a pricing plan that ranges from $38-$9,599/m.

Free Trial 

No, the company does not offer a free trial.

10. Pink Callers (Middleburg, Virginia)

Specialty Answering Service is a virtual receptionist company. This outsourcing agency is located in Middleburg, Virginia, and was established in 2016. The company hires and trains individuals specifically from the North American region. This helps delay disruptions caused due to timezone differences. 

Glassdoor Rating: 3.9/5 stars. 

Services Offered

In addition to the virtual receptionist outsourcing, the company provides the following services:

• Answering calls, texts, and emails.
• Appointment scheduling
• Schedule work crews
• Manage accounts receivable.

And many more!

Notable Clients

The company does not list its clients publicly. However, you can check the company’s clients’ testimonials on its website.

Pricing

The company offers pricing in the range of $27.5-$52.5 per hour.

Free Trial 

No, the company does not offer a free trial.

Conclusion

While I have mentioned the top 10 virtual receptionist outsourcing companies, I’d suggest choosing HiredSupport if you are thinking of a reliable partner that can save your business costs.

In fact, HiredSupport routinely estimates how much you can save as compared to the in-house team if you are thinking of outsourcing. For example, in an article, they estimated that you could save around 81.65% by outsourcing your customer service needs to HiredSupport. 

Wondering how much you can save by outsourcing? HiredSupport can make an estimate for you! It just starts at an affordable rate of $7/hr.

You can reach them out at [email protected] or call them at (800) 655-5891.