As your Shopify store expands, customer service becomes key in helping keep the clients satisfied. If you are operating across different regions, the ticket volume increases which means an increase in opportunities that you don’t want to miss out on.
Business process outsourcing (BPO) is like teamwork on a global scale. BPO companies take care of tasks for other companies, like answering customer calls or managing payroll. But why do companies choose BPO? Let’s look at the numbers! Studies show
Imagine hiring a customer support agent for just an hour! Businesses in the USA typically pay $25+ per hour for administrative tasks, while skilled workers in other countries can do the same job for a fraction of the cost,
HiredSupport is officially a certified agency partner with Tidio, one of the leading customer communication platforms. What is Tidio? Tidio is a popular customer communication and engagement platform that is designed to help businesses improve their online customer support and
HiredSupport is officially a HubSpot solutions provider, ready to help your business with HubSpot products. What is HubSpot? Before delving into what a HubSpot Solutions Provider is, let's establish what HubSpot is and why it's so highly regarded. HubSpot is
Companies often overlook the relationship between customer service and revenue. While companies believe that revenue depends on marketing and quality, customer service is equally as important. That's not just a claim - customer experience statistics reveal that a 5% increase
The Best Leadership Qualities Leadership qualities are hard to master, and it is a work in progress. With these qualities, leaders can do a lot more for their team members. Leadership qualities are not something that people have innately. They
Digital marketing is a rapidly changing field. It's also the most powerful and comprehensive form of marketing available to brands today. Here, are some tips for how to use digital marketing to promote your brand and engage your customers. What
Looking to save some time and money? If you’re an entrepreneur, there are plenty of things you need to focus on that don’t relate to your business, so hiring someone to help can not only free up your time but
Before starting your own Shopify store, it’s important to know that it won’t be instantly profitable. Building your Shopify store will take time and patience, but with the right strategy you can have an extremely profitable store that brings in
Do you need help with your business, but don’t have the budget to hire in-house employees? Outsourcing your tasks to an outsourcing agency can be a great way to improve efficiency and get things done while also saving money. However,
Why CX Matters? The customer experience (CX) has become one of the hottest topics in business today, and we can see why when you look at the statistics. Global spending on CX solutions will reach $15 billion by 2020, up
Streamlining Your Customer Service Workflow Customer service has gotten some pretty bad press in recent years due to how poorly some companies treat their customers, but there’s no reason you can’t use customer service as an opportunity to strengthen your
Businesses are always looking to improve their customer experience (CX) to get more leads and keep customers coming back for more. But what does that mean, exactly? At its core, CX boils down to making sure the customer has a
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