What Companies Are in the Consumer Services Field in California?

Consumer Service covers all the industries that directly serve the customers or consumers. In fact, consumer services is an umbrella with a lot of sub-categories that include retail, BPO, customer service, ecommerce and much more!

So, instead of listing companies from a specific category, I have decided to list California based top 5 consumer services companies in each category – customer support, e-commerce, technology, and entertainment.

Customer Support

1. HiredSupport (Rancho Cucamonga, California)

HiredSupport was established in 2016 and has since provided customer support to startups and enterprises. They provide omni-channel support, ensuring that customers don’t hang up with a frown on their faces. 

HiredSupport has experts who are well-versed in technologies such as Freshdesk, Zendesk and many more, depending on what you’re looking for. Let’s talk reviews; HiredSupport has 4.9 stars on Clutch, making it the top customer outsourcing agency on the platform. 

What Sets HiredSupport Apart?

HiredSupport offers a 7-day free trial so that you can make an informed purchase decision. You can hire a customer support agent starting from $7 per hour, helping you save costs while efficient.

2. VoiceNation (Los Angeles, California)

VoiceNation has been in the customer support business for over a decade. It has served industries from legal to the automotive sector, cementing its strong reputation in the market. 

It has 4.7 stars on Trustpilot, which means clients trust them with their business operations. However, compared to HiredSupport, this service provider is a bit pricey. Its pricing plan starts from $70/month to $1203/month, given that added features are included. 

What Sets VoiceNation Apart?

VoiceNation values diversification. It interacts with customers in both English and Spanish. It ensures that a culture of inclusion is promoted and no customers are left unheard. 

3. AMBS (Los Angeles, California)

AMBS is a family-owned company operating for almost a century; yes, you heard right. The company was established in 1932 and has since served businesses of all types. The company has a rating of 3.1 stars on Glassdoor. 

AMBS offers services ranging from telephone answering to helping customers through call centers. Since its years of experience, they have served industries such as legal and healthcare. 

AMB’s pricing starts at $295/month for 250 minutes to $2,675/month for 2500 minutes. However, if you want a customized plan, you can contact them. 

What Sets AMBS Apart?

AMBS has won the Award of Excellence from ATSI and is certified HIPAA Compliant. According to the Better Business Bureau, AMBS has an A+, which helps build credibility when onboarding clients. 

4. Signius Communications (Los Angeles, California)

Signius Communications has been in the customer support industry for almost 20 years. They have helped small businesses and enterprises achieve their organizational goals. 

It is a Fortune 500 company that provides customized solutions to meet your needs. Signius Communications deals in disaster backup and provides live chat to help customers call in for inquiries. 

The company has 3.2 stars on Glassdoor. Its prices start from $45/month to $280/month. The latter includes 255 minutes. 

What Sets Signius Communications Apart?

Signius Communications offers free consultation to its prospective clients. This helps them understand what you want and how their services can help you grow your business. All you need to do is fill out a form, and an agent will get back to you. 

5. TeleDirect (Sacramento, California)

TeleDirect has almost 40 years of experience and has dealt with various industries ranging from insurance to the financial sector. They offer low-cost solutions with professional agents who are available around the clock. 

TeleDirect has 3.9 stars on Glassdoor. In order to get a pricing model, you would have to fill out their contact form, and an agent will reach out to you. 

What Sets TeleDirect Apart?

Teledirect doesn’t offer monthly contracts, and no fees are levied that a business would need to pay on a monthly basis. However, it does offer flexible prepaid minute blocks suitable for your company. 

E-Commerce 

1. Million Dollar Baby Co. (Pico Rivera, California)

Million Dollar Baby Co. has been in the kid’s furniture industry for almost 20 years now and has developed into eight brands employing over 100 individuals. 

Being profitable isn’t high on the scale for them as they give donations to less fortunate or kids struggling with terminal illnesses. Amongst the eight brands, each is meant for a different target audience, such as Monogram, which is for high-end clientele. 

The company has 4.5 stars on Glassdoor. 

What Sets Million Dollar Baby Co. Apart?

This furniture manufacturer actively promotes initiatives for diversification. It assists disadvantaged people and their communities in making a name for themselves in the workplace. DEI initiatives stretch from hiring to learning and developing such individuals. 

2. FabFitFun (Los Angeles, California)

FabFitFun was founded in 2010, which means it has been operational for more than a decade now. It offers lifestyle membership to clients in the USA, but they are majorly known for their customized boxes. 

FabFitFun has a rating of 3.1 stars on Glassdoor. 

The box contains beauty, fashion, fitness, wellness, home, and tech equipment that’s delivered to customers each season. It offers two kinds of memberships: one on an annual basis and the other one on a seasonal. For the former, the price is $219.99, whereas for the latter, it’s $69.99. 

What Sets FabFitFun Apart? 

You can purchase a membership of FabFitFun, which includes perks such as: 

• FabFitFun TV
• Access to Community
• Daily Lifestyle Content
• Discounts (up to 70%)

3. Birdy Grey (Los Angeles, California)

Birdy Grey is a direct-to-consumer brand that deals primarily in wedding dresses specifically for bridesmaids and groomsmen. 

The company was founded in 2017 and sells affordable dresses under $100, with a little something for everyone at your wedding party. Birdy Grey has 3.4 stars on Glassdoor. 

What Sets  Birdy Grey Apart? 

Birdy Grey gives instructions to consumers on how they can measure the size of the dress they want; this information is also shown in a video on the website. 

It also gives users access to free mood boards in which bridesmaids can customize how the dress should look like, given the theme of the wedding. 

4. Route (Santa Monica, California)

Route is an e-commerce platform based in California that helps consumers connect with brands. It helps you track your purchase without having to call the brand repeatedly. 

Route elevates the post-purchase experience, helping brands improve acquisition. Your packages are protected against damage as Route ensures safe delivery. 

Route has 3.3 star rating on Glassdoor. 

What Sets Route Apart? 

Route is committed to conserving the environment. If you place an order with Route, it helps finance reforestation and other projects. 

This will help remove carbon in the atmosphere. You can also view the stats on where the tree has been planted and its impact on the environment. 

5. The Black Tux (Los Angeles, California)

The Black Tux was founded in 2013 by a groom and a groomsman who had a frustrating rental experience. 

The Black Tux has 3.9 stars on Glassdoor. 

The brand helps people stand out for the right reasons by designing modern suits and tuxedos that look great, fit better and can be ordered online without a trip to your local tailor.

You can enter details such as what you’re shopping for and when you need it! 

What Sets The Black Tux Apart? 

If you like a suit but aren’t sure if it will fit you right, you can try a home try-on. The brand will send you the suit for three days, and the best part is that it’s free. If you don’t like it, simply send it back. 

Technology

1. Meta (Menlo Park, California)

Meta, formerly Facebook, is a technology company based in California. When you think of social media, Meta comes to mind. They own entities such as WhatsApp, Instagram and Facebook. 

The focus is connecting people from all over the world. Even businesses can run ads and acquire clients through Meta, diversifying their income source. 

Meta has a rating of 3.9 stars on Glassdoor.

What Sets Meta Apart? 

Meta offers a virtual 3D space for users called Metaverse. Individuals can interact with businesses and each other on the platform, elevating their experience. It incorporates technologies such as virtual reality, augmented reality and mixed reality.

2. Adobe (San Jose, California)

Adobe is headquartered in California and has been a leader in digital media and marketing solutions since 1982. 

Photoshop, Illustrator, and Acrobat are some of its key products used by multiple businesses ranging from startups to enterprises. 

Adobe has a rating of 4.3 stars on Glassdoor. 

What Sets Adobe Apart? 

Adobe’s cloud-based Creative Cloud platform allows for seamless collaboration and innovation for creatives across the globe. 

Beyond design, it offers marketing and analytics tools. This helps empower businesses to deliver engaging experiences to innovative minds. 

3. HP (Palo Alto, California)

HP was founded in 2015 in California. They manufacture innovative hardware and software solutions meant for both businesses and individuals. HP makes various products such as laptops, desktops, printers, and accessories.

HP has a rating of 4.1 stars on Glassdoor. 

What Sets HP Apart? 

HP has been at the tech front exploring emerging trends. The manufacturer is renowned for versatile tech offerings that have revolutionized the industry, easing the lives of individuals and enterprises. 

4. Cisco (Irvine, California)

Cisco was formed in 1984 and has been operational for more than 40 years now. They work to connect people securely with their devices. 

Cisco has a rating of 4.3 stars on Glassdoor. 

Some products that Cisco offers are routers, switches, and cybersecurity solutions. Their mission is to empower businesses worldwide to build robust and efficient networks.

What Sets Cisco Apart? 

How Cisco treats its employees is what sets it apart from others in the industry. The company offers market-competitive salaries and benefits to its employees, which helps build a solid foundation for the future. 

5. Intuit (Mountain View, California)

Intuit was formed in 1983 by Scott Cook and Tom Proulx. It’s a technology company that specializes in providing financial services and software to firms. 

Intuit has a Glassdoor rating of 4.4 stars. 

The company aims to ease the financial management process, helping individuals and companies. Its flagship products include QuickBooks and TurboTax. If you want to streamline your tax preparation process, these are the tools you need! 

What Sets Intuit Apart?

Efficient data management is what sets Intuit apart from others in the industry. They use data and technology to apply and intersect solutions. The aim is simple: to have a lasting impact on consumers’ lives. 

Entertainment

1. The Walt Disney Company (Glendale, California)

The Walt Disney Company was established in California in 1955 and has been operational for more than 60 years. 

The Walt Disney Company has a Glassdoor rating of 3.8 stars.

What started off with Mickey Mouse is now a multi-million dollar company. They produce films and television shows and have theme parks and resorts that offer entertainment to kids and parents. 

What Sets Walt Disney Company Apart? 

This company is the world’s largest media conglomerate. It’s renowned for its iconic characters, enchanting stories, and immersive experiences. 

Disney’s success lies in its well-crafted marketing strategy, which has consistently captivated audiences.

2. NBCUniversal (Los Angeles, California)

NBCUniversal deals in the Broadcast media niche and has employed over 10000 employees. This media house was established in 2004 and has been serving diversified audiences since then. 

NBCUniversal has a Glassdoor rating of 4 stars.

What Sets NBCUniversal Apart?

NBCUniversal is the parent company of numerous cable networks, such as Syfy, the USA Network, and Bravo. It has Universal Pictures Company (a film production company) under its belt. It also offers digital media services and theme park thrill rides. 

3. Warner Bros. (Burbank, California)

Warner Bros. is a global leader in all forms of entertainment and all related businesses across current and emerging media and platforms. The media giant has been working to revamp Hollywood as we know it today by adapting the Dune series, which marked a huge box-office success. 

Warner Bros. has a Glassdoor rating of 3.9 stars. 

What Sets Warner Bros. Apart? 

The company has a vast library, one of the most prestigious and valuable in the world. It comprises more than 145,000 hours of programming, including 12,500 feature films and 2,400 television programs comprising more than 150,000 individual episodes.

4. Paramount (Los Angeles, California)

Paramount delivers premium content to audiences across platforms worldwide. They connect with diverse groups of people—through the following:

• Studios
• Networks
• Streaming Services 
• Live Events
• Merchandise

…and more. 

Paramount has a Glassdoor rating of 3.8 stars. 

What Sets Paramount Apart? 

Paramount Studios creates content for all audiences across every genre and format while their networks and brands forge deep connections with the world’s most diverse audiences. In streaming, Paramount Studio’s differentiated strategy is scaling rapidly across free, broad pay, and premium.

5. Blizzard Entertainment (Irvine, California)

Blizzard Entertainment was founded in 1991 and primarily focuses on video game development. Its core value includes maximizing customer experience to create value through entertainment. Being part of a community is what matters at Blizzard Entertainment. 

Blizzard Entertainment has a Glassdoor rating of 3.5 stars. 

What Sets Blizzard Entertainment Apart?

Being one of the pioneers in the video game industry is what sets Blizzard Entertainment apart from others. They have developed some critically acclaimed games such as World of Warcraft, Overwatch, Hearthstone, StarCraft, and Diablo. 

Conclusion

In conclusion, California has a diverse landscape of consumer services companies, including technology, customer support, e-commerce, and entertainment industries. 

If you are are adventurous entrepreneur, looking to reduce costs in California, think about outsourcing to HiredSupport. It doesn’t matter which industry you operate, outsourcing is a sure shot way to cut down your business costs.