When it comes to the affordability of call centers, there’s no better solution than to outsource to a country with lesser wages.
Compare the following rates:
- Cost of hiring a virtual assistant in the USA: $100,742 per annum
- Cost of outsourcing to HiredSupport: $14,787 per annum
You save around 85.32%.
Note: This also depends on the agents you hire and services you are outsourcing, but saving is a MUST thing.
Now, the question appears which company you should choose to outsource. And to help you with this, we have listed the best affordable call centers that you can trust.
Our Methodology to Rank Top Affordable Call Centers
To list the top affordable call centers, we analyzed the following factors:
- Price
- Affordability
- Numbers of years a company is operating in the call center industry
- Quality of service
- Number of clients
- What people say about it on different platforms (Quora, Reddit)
- Recurring clients of the company
- Case studies of their clients
Most of these factors are qualitative. Our team scaled them on a rating that ranges from 1-10 and then the cumulative score of each company was calculated. The company with the highest score stands at the top, and the subsequent list follows it.
Cool, let’s dive into the top affordable call centers companies:
Top 10 Most Affordable Call Centers in 2024
Company
Star Rating
Free Trial
Pricing
HiredSupport
Hit Rate
HelpSquad
Cloudstaff
Prialto
4.9/5
4/5
4/5
4.6/5
2.6/5
Yes
No
Yes
No
No
Starts from $7/hr
Starts from $7/hr
Starts from $8/hr
Starts from $8/hr
Wing Assistant
Company
Star Rating
Free Trial
Pricing
HiredSupport
4.9/5
Yes
Starts from $7/hr
Hit Rate
4/5
No
Starts from $7/hr
HelpSquad
4/5
Yes
Starts from $8/hr
Cloudstaff
4.6/5
No
Starts from $8/hr
Prialto
2.6/5
No
Starts from $8/hr
Wing Assistant
3.9/5
Yes
Starts from $8/hr
Belkins
3.8/5
Yes
Starts from $9-$18/hr
Helpware
4.4/5
Yes
Starts from $10-$12/hr
PartnerHero
3.5/5
Yes
Starts from $12-$19/hr
Martal Group
4.5/5
No
Starts from $18/hr
1. HiredSupport (Starts from $7/hr)
With a decade of experience in the outsourcing industry, and the minimal price (that starts from $7/hr) in the industry, HiredSupport call centers stands as the top affordable company in the call center outsourcing market.
It serves businesses of all sizes – from small medium businesses to enterprises. Moreover, HiredSupport also offers customized pricing depending upon your needs and requirements. The company provides the most affordable packages to the business owners who are looking to save costs.
In addition to affordability, the HiredSupport offers the best customer service that you can expect. According to Clutch, the company has a star rating of 4.9/5.
Services offered:
- Live chat support
- Email support
- Helpdesk and ticket support
- Business process outsourcing (BPO)
- In bound call centers
- Outbound call centers
- Troubleshooting support
- Content Moderation
- Medical billing
- Telemarketing
- Data entry
- Virtual employees
- Phone ordering
- Order validation
- Lead validation and generation
- Order support
Notable Clients
HiredSupport works with clients of all sizes that ranges from small medium businesses to large enterprises.
Following are the clients HiredSupport has worked with:
- Wowcube
- Healthystuff
- OCG
- MakeUp Eraser
And many more!
Check out their case studies.
Free Trial
Yes, HiredSupport provides a free trial for 7 days, so you can assess and set the right expectations with the company.
2. Hit Rate Solutions (Starts from $7/hr)
Founded in 2008, Hit Rate stands at the second when it comes to the list of top affordable outsourcing companies. However, the company is based in the Philippines and that makes the company subject to strict laws that can impact business owners in terms of cost.
For example, one of the laws asks the companies to pay 2 months of extra salary if an employee has worked with you for a year. And this can incur extra cost for the business owners.
That’s the reason why we put HiredSupport at the top. The company is based in Pakistan, and all of the regulations are in the favor of business owners.
Moreover, Hit Rate Solutions has a star rating of 4/5 on Glassdoor.
Services Offered
Following are the services offered by the Hit Rate:
- Inbound and outbound calling,
- Cold calling
- Appointment setting
- Virtual receptionist services
- Lead generation
And many more!
Notable Clients
Hit rate does not have a publicly available list of its clients.
Free Trial
Hit rate does not offer a free trial.
3. HelpSquad (Starts from $8/hr)
Founded in 2015, Helpsquad stands at the third for the most affordable pricing in the call centers outsourcing industry. The company supports all types of business and serves many industries.
According to Glassdoor, HelpSquad has a star rating of 4/5.
Services Offered
Following are the services offered by the PartnerHero:
- Customer Support
- Software QA
- Managed Help Desk
- Content Moderation
- Design support
- Engineering Support
- Zendesk implementation
- Workflow automation
- Theme development
I’d suggest keeping a check on their website to properly check out the services being offered by PartnerHero, however, I have mentioned the broad services here.
Notable Clients
Some of the Notable clients that have worked with the PartnerHero are:
- Miro
- Loom
- Sweetgreen
- Udemy
- Lovepop
And much more!
Free Trial:
Yes, PartnerHero offers a free trial as well.
4. Cloudstaff (Starts from $8/hr)
Founded in 2005, Cloudstaff has a pool of talents with a lot of skills at their disposal. It starts from $8/hr and that makes it to stand at the 4th for the top most affordable companies.
In addition to call centers, the company provides many other services. The company caters businesses of all sizes and takes pride in providing excellent services to their customers.
According to Glassdoor, the company has a star rating of 4.6 out of 5.
Services Offered
Following are the services offered by the company:
- Customer Service
- Technical Support
- Marketing
- Creative Services
- Back Office
- Administrative Support
And many more!
Notable Clients
Following are some of the client that cloudstaff has worked with:
- Hewlett Packard
- Youvi
- Dropbox
And many more!
Free Trial
The company does not offer a free trial.
5. Prialto (Starts from $8/hr)
Founded in 2009, and with a rate that starts from $8/hr, Prialto stands at the 5th when it comes to the top most affordable companies.
Prialto has worked with many clients and serves businesses of all sizes.
According to Glassdoor, the company has a star rating of 2.6 out of 5.
Services Offered
Following are the services offered by the Prialto:
- Managed virtual assistant
- Executive support
- Sales support
- Operations support
- Administrative support
- Multilingual virtual assistants
And many more!
Notable Clients
The company does not mention its clients publicly.
Free Trial:
The company does not offer a free trial.
6. Wing Assistant (Starts from $8/hr)
With a rate that starts from $8/hr, Wing Assistant is another company that has made its name into the top most affordable outsourcing companies.
It operates in the following industries – e-commerce, SaaS companies, startups and technology. Moreover, according to Glassdoor, the company has a star rating of 3.9/5.
Services Offered
The company offers the following services:
- 24/7 Omnichannel Customer Support
- Customer service outsourcing
- Back office operations
- Virtual Assistant services
- AI-powered solutions for customer experience
And many more!
Notable Clients
The company does not mention its clients publicly.
Free Trial
The company offers a 14 day free trial.
7. Belkins (Starts from $9-$18/hr)
Belkins stands at the 7th with a rate that starts from $9-$18/hr. The company serves all types of industries and niches.
Moreover, according to Glassdoor, the Belkins has a star rating of 3.8 out of 5 stars.
Services Offered
Following are the services offered by the company:
- Appointment Setting
- Cold Email Outreach
- Account Management
- Lead Research
- Inbound call centers
- Outbound call centers
And many more!
Notable Clients
Belkin does not provide any publicly available list of its clients.
Free Trial
Yes, the company offers a free trial.
8. Helpware (Starts from $10-$12/hr)
Founded in 2015, and with a rate that starts from $10-$12/hr, Helpware has made its mark on the top most affordable company and stands at the 8th position for affordability.
The company serves the following industries – tech startups, e-commerce, SaaS companies, and marketing agencies.
According to Glassdoor, the company has a star rating of 4.4 out of 5.
Service Offered
Following are the services offered by the Helpware:
- Customer support outsourcing
- Technical support
- Content moderation
- Social media management
- Back-office support
- Customer service solutions
- Outbound call centers
- Inbound call centers
And many more!
Notable Clients
The company does not list its clients publicly.
Free Trial
Yes, you can get a free trial based on the request.
9. PartnerHero (Starts from $12-$19/hr)
Founded in 2010, and with a rate that starts from $12-$19/hr, the company stands at the 9th when we compare it with the most affordable companies.
The company has worked with a lot of clients and serves the following industries – technology, e-commerce, fintech and many others.
According to Glassdoor, the company has a star rating of 3.5 out of 5.
Services Offered
Following are the services offered by the PartnerHero:
- 24/7 customer support in over 60 languages
- Technical support
- Multi-channel support
- CRM Integration
- In-house developed support software
And many others.
Notable Clients
Following are the notable clients PartnerHero has worked with:
- Mastercard
- Calm
- Glovo
- MacPaw
And many others.
Free Trial
Yes, the company offers a free trial.
10. Martal Group (Starts from $18/hr)
With a rate that starts from $18/hr, Martial Group stands at the last when it comes to the affordable call centers. You can hire a native agent at a specific price, so it does not serve the purpose of outsourcing as much.
Mostly, the company deals in B2B niches, however serves other clients as well.
According to Glassdoor, Martal Group has a star rating of 4.5 out of 5.
Services Offered
Following are the services offered by Martal Group:
- B2B lead generation
- Sales outsourcing
- Email marketing & sales
- content partnerships
And many others.
Notable Clients
Martal Group does not disclose its clients’ information publicly.
Free Trial
The company does not offer a free trial.
How Much You Can Save By Outsourcing to HiredSupport – Most Affordable in the List
While the labor costs in underdeveloped countries are definitely lower than in the USA, UK, or Canada, we can make an estimation about how much business owners can save by outsourcing to HiredSupport – which stands top among the most affordable call centers.
To measure, I have taken the following figures:
- Most affordable outsourcing company – HiredSupport (starts from $7/hr).
- Median of full-time employee rates to hire customer support agents in the USA, UK, Canada, and Australia.
- Total costs comparison of hiring agents for 8 hours, and 5 days a week.
With these figures as a measurement, the following are the potential savings you can make by outsourcing:
| Country | Cost of Hiring In-House | Outsourcing to HiredSupport | You Save | %Cost Save |
| USA | $100,742 per annum | $14,787 per annum | $85,955 | Save 85.32% |
| UK | $213,840 per annum | $14,787 per annum | $199,053 | Save 93.09% |
| Canada | $31,722 per annum | $14,787 per annum | $16,935 | Save 53.39% |
| Australia | $38,438 per annum | $14,787 per annum | $23,651 | Save 61.53% |
All of the currencies have been taken into the US. dollars to make a valid comparison.
